PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
SunTrust

Capital One and SunTrust Overview

Total reviews
1394
287
Company responses
0
0
Issues resolved
6
1

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1394 reviews. It is 1107 reviews more than SunTrust received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Capital One customer support team and SunTrust customer service.

Capital One and SunTrust Consumer Ratings

Rank
66 out of 921 in Banks category
288 out of 2342 in Financial Services category
Customer service
82 in category
243 in category
Product or Service Quality
66 in category
203 in category
Website
64 in category
210 in category

Capital One and SunTrust Rating Details

Customer service
1.3 (360 reviews)
1.2 (120 reviews)
Reviewer's quote

CAPITAL ONE's errors and abysmal business policies and customer service: >;;;;;; Capital One imposed an arbitrary 8:00 cutoff time (unlike ANY other card or financial product whereby the cutoff times are 12pm of the actual date--likely this is so Capital One can extract for junk-fees from...

Doniel

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C
Product or Service Quality
1.4 (333 reviews)
1.4 (101 reviews)
Reviewer's quote

Unfortunately, he was not able to perform any of the options due to very limited service. There is a tollfree number for this situation posted on the bottom of the webpage’s verification page. When I called the tollfree number, they asked for him to send a photo of the front and back of a...

Ron

...I was changing banks due to poor WF service. They take the check open the account and the WF account pays the check the same day. On 3/8/19 I get a form letter telling me that their is a hold on the account...

Wm H
Website
1.9 (307 reviews)
1.8 (86 reviews)
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

Raquelia L

Capital One and SunTrust Pros and Cons

Pros
  • Negative
  • Lost all my trust
  • I had faith in this company
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Customer service
  • Does not work with customers
  • Staff attitude

Capital One and SunTrust Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

Capital One and SunTrust Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

Capital One and SunTrust Latest Reviews

Recent published reviews
1

Attn: CS Dept/Complaints,
I took advantage of my credit card special balance transfer offer to celebrate my birthday 1/14...

Read all 1394 reviews

Except it's your deposits immediately after close my account with no explanation 2 days before Thanksgiving I walked...

Read all 287 reviews

Capital One and SunTrust Products and Services

Most reviewed product and services
  • Capital One Credit Card (314 reviews)
  • Capital One Account (268 reviews)
  • Capital One Customer Care (76 reviews)
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (35 reviews)
  • Suntrust Banking Service (20 reviews)