PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
SunTrust

Capital One and SunTrust Overview

Total reviews 1638 332
Company responses 0 0
Issues resolved 7 1

Capital One and SunTrust Consumer Ratings

Rank
85 out of 748 in Banks category
341 out of 1921 in Financial Services category
Customer service
86 in category
261 in category
Product or Service Quality
69 in category
230 in category
Website
83 in category
253 in category
Reliability
61 in category
216 in category

Capital One and SunTrust Rating Details

Customer service
1.3 (488 reviews)
1.3 (140 reviews)
Reviewer's quote

...The customer service sucks there is none..

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...Finally, Customer service answered and immediately transferred me to another department where the recording stated my expected hold time was 5-10 minutes..

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Product or Service Quality
1.4 (452 reviews)
1.4 (117 reviews)
Reviewer's quote

...This is bad customer service!..

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...You could release the money that is mine terrible service even the branch people were rude . I want my money that belongs to me not in November but now ..

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Website
1.9 (412 reviews)
1.7 (105 reviews)
Reviewer's quote

...Called every number on their website 9/19/20 to hear they were closed. Who closes or does not update their fraud numbers. Had to drive like maniac to branch to be told of call this number!...

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...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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Reliability
1.4 (408 reviews)
1.3 (104 reviews)
Reviewer's quote

Automatic response system sent me to Credit cards when I asked for Credit SCORE. My credit score dropped 50 points AFTER I paid off my car.

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My account was closed and SUNTRUST WONT RELEASE MY FUNDS LEAVING ME AND MY FAMILY IN SERIOUS EMERGENCY SITUATION

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Capital One and SunTrust Pros and Cons

Pros
  • Lost all my trust
  • Negative
  • I had faith in this company
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Customer service
  • Does not work with customers
  • Staff attitude

Capital One and SunTrust Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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5

The young lady handle the stop payment

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Capital One and SunTrust Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manage...

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1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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Capital One and SunTrust Latest Reviews

Recent published reviews
2.9

Automatic response system sent me to Credit cards when I asked for Credit SCORE. My credit score dropped 50 points...

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No votes

Ever since I open my account and enrolled for online banking, I can't log in to the online banking

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5

I have dealt with other Credit Cards in the past and found out by experience they can not be trusted! Capital One is a...

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No votes

Worst of the worst banks in the US!!! Worst business experience ever even after several years of being loyal customer....

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Capital One and SunTrust Products and Services

Most reviewed product and services
  • Capital One Credit Card (370 reviews)
  • Capital One Loan (62 reviews)
  • Capital One Auto Loan (32 reviews)
  • Suntrust Checking Account (42 reviews)
  • Suntrust Banking Service (21 reviews)
  • Suntrust Online Banking (9 reviews)