PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
SunTrust

Capital One and SunTrust Overview

Total reviews
1362
285
Company responses
0
0
Issues resolved
6
1

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1362 reviews. It is 1077 reviews more than SunTrust received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Capital One customer support team and SunTrust customer service.

Capital One and SunTrust Consumer Ratings

Rank
64 out of 1026 in Banks category
286 out of 2597 in Financial Services category
Customer service
83 in category
241 in category
Product or Service Quality
68 in category
200 in category
Website
59 in category
208 in category

Capital One and SunTrust Rating Details

Customer service
1.3 (344 reviews)
1.2 (119 reviews)
Reviewer's quote

...The poor 4-5 customer service folks I spoke with did not seem to have a script to read for this issue. The last person I spoke with was allegedly a supervisor and when I asked to speak to his superior he told me there was no one above him. Did not know I was speaking with CapitalOne's CEO..

Mary A

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C
Product or Service Quality
1.4 (319 reviews)
1.4 (101 reviews)
Reviewer's quote

:sad: :sleepy: :dead: :angry: :wtf: *** *** :wtf: *** This company has the very worst cutomer service during a hour and 45 minute call I was transfered 5 times to a account specialist and each person was a different one and no one could help me I was asking for 2 things to get help into my account...

PissedConsumer1693712

after 40 years of being an account holder our buisness account was closed. due to some form of internal paperwork error with a very high daily balance

Helen S
Website
2 (295 reviews)
1.8 (86 reviews)
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

Raquelia L

Capital One and SunTrust Pros and Cons

Pros
  • Negative
  • Lost all my trust
  • I had faith in this company
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Customer service
  • Does not work with customers
  • Greed

Capital One and SunTrust Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

Capital One and SunTrust Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

Capital One and SunTrust Latest Reviews

Recent published reviews

Every few months, Capital One runs my credit and I did not request a credit card.

Read all 1362 reviews
1

Customer service is non-existent, the whole experience is a nightmare. Visiting a branch is an hour long ordeal, they...

Read all 285 reviews

Capital One and SunTrust Products and Services

Most reviewed product and services
  • Capital One Credit Card (300 reviews)
  • Capital One Account (266 reviews)
  • Capital One Customer Care (75 reviews)
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (34 reviews)
  • Suntrust Banking Service (20 reviews)