PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Santander Consumer Usa and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Santander Consumer Usa
Capital One

Santander Consumer Usa and Capital One Overview

Total reviews 1293 1608
Company responses 0 0
Issues resolved 1 7

Santander Consumer Usa and Capital One Consumer Ratings

Rank
339 out of 1883 in Financial Services category
80 out of 739 in Banks category
Customer service
252 in category
91 in category
Website
262 in category
75 in category
Product or Service Quality
245 in category
70 in category
Interest Rate
212 in category
64 in category

Santander Consumer Usa and Capital One Rating Details

Customer service
1.3 (240 reviews)
1.3 (469 reviews)
Reviewer's quote

...But then I was told they didn't have a cell number for me and asked me to call customer service. Butsurprise!there's no 24-hour live representative. (WHY NOT????) So after all this time I still can't get my mobile app to work...

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...Furthermore, the customer service supervisors are rude, unhelpful, and clearly do not care whether you are retained as a customer or not. You should use absolutely ANY other credit card company on the planet besides Capital One. They are about as bad as a company possibly can be..

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Website
1.6 (223 reviews)
1.9 (397 reviews)
Reviewer's quote

...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

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They say on their website that they are interested in helping people during this time of covid but when I called they first offered me 30 dollars off (they also said I pay my balance "most of the time" which I corrected them to EVERY month I pay the entire balance and I have the statement to prove...

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Product or Service Quality
1.3 (215 reviews)
1.4 (432 reviews)
Reviewer's quote

Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of customers. Santander Consumer USA is a scam. If you are looking for a Loan make sure the business is legit and accredited by the BBB..

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...The customer service has been wonderful. Cash back is simple. Never had an issue with billing...

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Interest Rate
1.2 (205 reviews)
1.6 (359 reviews)
Reviewer's quote

I am unable to catch up due to the HIGH INTEREST RATE LOW PRINCIPLE and now being charged $6. 00 per day until I am able to make a $2000 payment or $445. 00 every 2 weeks I am getting deeper and deeper in debt with this company and no one want to refinance due to the upside down LOAN..

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...In the mean time the interest rate for that CD had dropped. They said i had to open a new account as the other one i opened was dead, and couldn't be used. I told them i didn't want to delete the original account and loose the rate and didn't want to open a new account...

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Santander Consumer Usa and Capital One Pros and Cons

Pros
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Customer service
  • Rude managers
  • Being hung up on
  • Horrible customer service
  • Poorly handled
  • Given the runaround

Santander Consumer Usa and Capital One Most Positive Reviews

Top rated reviews
5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

Today pay shows $4846. 0 but when contacting Santander the amount has went up in days to $5064.23. I asked for them to...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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Santander Consumer Usa and Capital One Most Critical Reviews

Lowest rated reviews
1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

I sent them a cashiers check and 6 months later they sent me a over due amount. When I called they went over my bills...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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Santander Consumer Usa and Capital One Latest Reviews

Recent published reviews
1

I have been paying on my loan for 7 years still owed 6800 on a 2010 Acadia during Covid came and took my car after I...

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1

Never can get anyone no contact and no answers when i finally do get some one ! Wait time , forever , have to hang up...

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No votes

I received a preapproved certificate to purchase a car from Jack Schmitt Chevrolet in Wood River, Ill. in April. this...

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1

On 08/31/2020 someone placed a $14.99 charge placed on my capital one mastercard issued to Julie D Fluellen refunded to...

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Santander Consumer Usa and Capital One Products and Services

Most reviewed product and services
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (178 reviews)
  • Santander Consumer Usa Account (98 reviews)
  • Capital One Credit Card (362 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (96 reviews)