PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regions Bank and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regions Bank
Capital One

Regions Bank and Capital One Overview

Total reviews
414
1603
Company responses
0
0
Issues resolved
1
7

Regions Bank and Capital One Consumer Ratings

Rank
108 out of 725 in Banks category
75 out of 725 in Banks category
Customer service
77 in category
89 in category
Product or Service Quality
81 in category
64 in category
Reliability
75 in category
57 in category
Website
85 in category
72 in category

Regions Bank and Capital One Rating Details

Customer service
1.4 (149 reviews)
1.3 (463 reviews)
Reviewer's quote

...Please Don't Bank with them IF you expect Excellent Customer Service and to be treated Equally. If I could give them a -O I would . I am surprise they are still in business..

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...The customer service has been wonderful. Cash back is simple. Never had an issue with billing...

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Product or Service Quality
1.3 (115 reviews)
1.4 (425 reviews)
Reviewer's quote

I first contacted Regions Bank through the customer service number on 05/15/20 when I saw two fraudulent charges pending on my account: I was informed by your customer service reps that there was nothing I could do until the transaction actually posted to the account. On Tuesday, May 19th the...

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...(who would want to work for inferior company?!) make human errors, that aggravate the clients and waste clients valuable time, arguing with customer (poor) service. Exactly what happened: Some sleepy and dyslectic clerk, while inputting the numbers, instead of $105. 98, typed...

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Reliability
1.3 (109 reviews)
1.4 (382 reviews)
Reviewer's quote

The Regions App crashes constantly since last "update"..they added ads to the account overview. I have a great relationship with my branch manager who referred me to online banking customer services...entirely worthless. On hold for 35 minutes then placed on hold for another 35 minutes. The person...

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The interest charge for three month deferment other loan did not do that wont be doing business with again you suck

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Website
1.7 (104 reviews)
1.9 (390 reviews)
Reviewer's quote

I have accounts in other banks and access those accounts without a hassel every month. Every month the access requires me answer a question at regions and i haont use this bankDve the answers written down but get locked out every month. The reset screen requires a card number and pin number. I have...

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They say on their website that they are interested in helping people during this time of covid but when I called they first offered me 30 dollars off (they also said I pay my balance "most of the time" which I corrected them to EVERY month I pay the entire balance and I have the statement to prove...

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Regions Bank and Capital One Pros and Cons

Pros
  • Initial contact
  • Local employees are great
  • Local branch staff
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Awful customer service
  • Lack of communication
  • Wait time and poor customer service
  • Horrible customer service
  • Poorly handled
  • Given the runaround

Regions Bank and Capital One Most Positive Reviews

Top rated reviews
5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

Harrison, Arkansas has great management and an all around good team that cares for their customers!!

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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Regions Bank and Capital One Most Critical Reviews

Lowest rated reviews
1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

Bought a vaca home thru Regions Bank with excellent credit and 20% down and they delayed loan, never communicated...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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Regions Bank and Capital One Latest Reviews

Recent published reviews
No votes

I need to speak with someone!

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No votes

I need to talk to somebody about my credit card getting a higher credit limit and other credit cards I may be entitled...

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1

I have accounts in other banks and access those accounts without a hassel every month. Every month the access requires...

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1

The interest charge for three month deferment other loan did not do that wont be doing business with again you suck

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Regions Bank and Capital One Products and Services

Most reviewed product and services
  • Regions Bank Account (82 reviews)
  • Regions Bank Checking Account (55 reviews)
  • Regions Bank Banking Service (35 reviews)
  • Capital One Credit Card (358 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (93 reviews)