PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pnc Bank and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pnc Bank
Capital One

Pnc Bank and Capital One Overview

Total reviews
587
1394
Company responses
0
0
Issues resolved
0
6

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1394 reviews. It is 807 reviews more than Pnc Bank received since Jul 19, 2008.

Pnc Bank and Capital One Consumer Ratings

Rank
86 out of 921 in Banks category
66 out of 921 in Banks category
Customer service
86 in category
82 in category
Product or Service Quality
93 in category
66 in category
Website
74 in category
64 in category

According to consumer ratings and reviews, Capital One ranks 20 points higher in the Banks category than Pnc Bank. People gave Pnc Bank 1.3 stars for Customer service criterion in Banks category and it is 128 points higher than the worst rated brand in this category. At the same time, Capital One was rated 1.3 stars for Customer service criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Capital One has a higher rating than Pnc Bank. Regarding Website criterion, consumers gave Pnc Bank 1.8 stars and it is 65% greater than other in category. Capital One however was rated 1.9 stars and it is 70% greater than other in category.

Pnc Bank and Capital One Rating Details

Customer service
1.3 (195 reviews)
1.3 (360 reviews)
Reviewer's quote

...PNC bank has 0 customer service..

PissedConsumer1741348

CAPITAL ONE's errors and abysmal business policies and customer service: >;;;;;; Capital One imposed an arbitrary 8:00 cutoff time (unlike ANY other card or financial product whereby the cutoff times are 12pm of the actual date--likely this is so Capital One can extract for junk-fees from...

Doniel
Product or Service Quality
1.2 (181 reviews)
1.4 (333 reviews)
Reviewer's quote

I have always used the services of this banking facility and I talked my spouse into how great this banking facilities is or I should say “Was”, and know I have to eat my words. So, when I make the following statements below are 1) TRUE, 2) REAL, 3) TRUTHFUL, 4) BELIEVEABLE and not to be ignored! I...

Dialtonesr

Unfortunately, he was not able to perform any of the options due to very limited service. There is a tollfree number for this situation posted on the bottom of the webpage’s verification page. When I called the tollfree number, they asked for him to send a photo of the front and back of a...

Ron
Website
1.8 (147 reviews)
1.9 (307 reviews)
Reviewer's quote

Prior to a vacation I had to use their website to let them know my travel plans, the site is not intuitive and once I entered my plans I had to delete and reenter. 7 days into my vacation they locked my account, I had to call them to unlock the account which took 19 minutes and cost me $76 for the...

PissedConsumer1734246

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

Pnc Bank and Capital One Pros and Cons

Pros
  • Customer service
  • Branch employees are friendly
  • Bank manager
  • Negative
  • Lost all my trust
  • I had faith in this company
Cons
  • Customer service
  • Difficult to work with
  • Unfair fee s
  • Horrible customer service
  • Poorly handled
  • Given the runaround

Pnc Bank and Capital One Most Positive Reviews

Top rated reviews
5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

Pnc Bank and Capital One Most Critical Reviews

Lowest rated reviews
1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

Pnc Bank and Capital One Latest Reviews

Recent published reviews
1.8

If you are considering PNC Bank for a home mortgage please reconsider. We started the application process but withdrew...

Read all 587 reviews
1

Attn: CS Dept/Complaints,
I took advantage of my credit card special balance transfer offer to celebrate my birthday 1/14...

Read all 1394 reviews

Pnc Bank and Capital One Products and Services

Most reviewed product and services
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Account (77 reviews)
  • Pnc Bank Loan (54 reviews)
  • Capital One Credit Card (314 reviews)
  • Capital One Account (268 reviews)
  • Capital One Customer Care (76 reviews)