PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pnc Bank and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pnc Bank
Capital One

Pnc Bank and Capital One Overview

Total reviews 651 1622
Company responses 0 0
Issues resolved 1 7

Pnc Bank and Capital One Consumer Ratings

Rank
100 out of 740 in Banks category
82 out of 740 in Banks category
Customer service
87 in category
83 in category
Product or Service Quality
100 in category
64 in category
Reliability
80 in category
61 in category
Website
82 in category
73 in category

Pnc Bank and Capital One Rating Details

Customer service
1.3 (228 reviews)
1.3 (477 reviews)
Reviewer's quote

20 03:10pm , I just called to the customer service phone number for assistance at 1-800-762-2035 , this guy who supposedly is a PNC customer service representative , his last name is "Harry" first name "Devie or Devon" , he was really RUDE and UNPROFESSIONAL. I'm so disappointed. I do not recommend...

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...They are HORRIBLE! The customer service, DISPICIABLE! So I paid my credit card bill, on Friday, 09/18. As of today 09/22, I called customer no-service department because my payment had not posted. The rep tells me that they are holding my payment until 09/25...

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Product or Service Quality
1.2 (211 reviews)
1.4 (442 reviews)
Reviewer's quote

...Banks in general have bad service if the are from the major line..

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Worst customer service on the capital one credit card Made my payment 4 days early honest mistake of $9 charged me $28 dollars would not waive the fee Pay on time or before always for years and this is how they treat customers Not a good company very disappointed Would not recommend..

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Reliability
1.3 (171 reviews)
1.4 (398 reviews)
Reviewer's quote

I received an email from Choice Home Warranty that $42.50 was returned and posted to my account. The refunded amount is posted and visible in my account. Thank you for your prompt response to my dispute.

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ive been banking for years at your company i feel like your company is not trying to help your customer . i tried filling out for your credit card program on restoring my credit .when your company decline me. im starting to hate this bank im thinking of changing banks.

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Website
1.8 (166 reviews)
1.9 (403 reviews)
Reviewer's quote

I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

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...Called every number on their website 9/19/20 to hear they were closed. Who closes or does not update their fraud numbers. Had to drive like maniac to branch to be told of call this number!...

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Pnc Bank and Capital One Pros and Cons

Pros
  • Branch employees are friendly
  • Customer service
  • Some of the call center staff seemed genuinely empathetic
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Customer service
  • Unfair fee s
  • Difficult to work with
  • Horrible customer service
  • Poorly handled
  • Given the runaround

Pnc Bank and Capital One Most Positive Reviews

Top rated reviews
5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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Pnc Bank and Capital One Most Critical Reviews

Lowest rated reviews
1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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Pnc Bank and Capital One Latest Reviews

Recent published reviews
No votes

Dear CEO and Management, I do not appreciate the $ 7 dollar fee that has been taken out my account. The fees were suppos...

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1.4

ive been banking for years at your company i feel like your company is not trying to help your customer . i tried...

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No votes

Dear Sir/Madam
Good morning
I am very disappointed with pnc and already closed my account by phone Sept 10,2020.
I vê calle...

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4

Agent did what they could but are just limited in options

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Pnc Bank and Capital One Products and Services

Most reviewed product and services
  • Pnc Bank Account (86 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Loan (57 reviews)
  • Capital One Credit Card (366 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (97 reviews)