PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Pnc Bank

Capital One and Pnc Bank Overview

Total reviews 1622 651
Company responses 0 0
Issues resolved 7 1

Capital One and Pnc Bank Consumer Ratings

Rank
82 out of 740 in Banks category
100 out of 740 in Banks category
Customer service
90 in category
94 in category
Product or Service Quality
72 in category
108 in category
Website
80 in category
90 in category
Reliability
68 in category
88 in category

Capital One and Pnc Bank Rating Details

Customer service
1.3 (477 reviews)
1.3 (228 reviews)
Reviewer's quote

...They are HORRIBLE! The customer service, DISPICIABLE! So I paid my credit card bill, on Friday, 09/18. As of today 09/22, I called customer no-service department because my payment had not posted. The rep tells me that they are holding my payment until 09/25...

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20 03:10pm , I just called to the customer service phone number for assistance at 1-800-762-2035 , this guy who supposedly is a PNC customer service representative , his last name is "Harry" first name "Devie or Devon" , he was really RUDE and UNPROFESSIONAL. I'm so disappointed. I do not recommend...

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Product or Service Quality
1.4 (442 reviews)
1.2 (211 reviews)
Reviewer's quote

Worst customer service on the capital one credit card Made my payment 4 days early honest mistake of $9 charged me $28 dollars would not waive the fee Pay on time or before always for years and this is how they treat customers Not a good company very disappointed Would not recommend..

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...Banks in general have bad service if the are from the major line..

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Website
1.9 (403 reviews)
1.8 (166 reviews)
Reviewer's quote

...Called every number on their website 9/19/20 to hear they were closed. Who closes or does not update their fraud numbers. Had to drive like maniac to branch to be told of call this number!...

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I created an account with this website just to leave this review. Ive tried quite a few banks to find my perfect fit and this is the god worst god forsaken bank. Incompetent unwilling to even assist customer service representatives, fraudulent practices, and they purposely try to make everything as...

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Reliability
1.4 (398 reviews)
1.3 (171 reviews)
Reviewer's quote

ive been banking for years at your company i feel like your company is not trying to help your customer . i tried filling out for your credit card program on restoring my credit .when your company decline me. im starting to hate this bank im thinking of changing banks.

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I received an email from Choice Home Warranty that $42.50 was returned and posted to my account. The refunded amount is posted and visible in my account. Thank you for your prompt response to my dispute.

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Capital One and Pnc Bank Pros and Cons

Pros
  • Lost all my trust
  • Negative
  • I had faith in this company
  • Branch employees are friendly
  • Customer service
  • Some of the call center staff seemed genuinely empathetic
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Customer service
  • Unfair fee s
  • Difficult to work with

Capital One and Pnc Bank Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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5

How is it that pnc at Ashton square on New Hope road in Raleigh NC help themselves to $300 of my money. I was sent NO no...

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Capital One and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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1

On Dec 8th I called PNC bank to make a payment on a vehicle loan I have with them. Evidently I was dealing with a new...

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Capital One and Pnc Bank Latest Reviews

Recent published reviews
1.4

ive been banking for years at your company i feel like your company is not trying to help your customer . i tried...

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No votes

Dear CEO and Management, I do not appreciate the $ 7 dollar fee that has been taken out my account. The fees were suppos...

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4

Agent did what they could but are just limited in options

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No votes

Dear Sir/Madam
Good morning
I am very disappointed with pnc and already closed my account by phone Sept 10,2020.
I vê calle...

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Capital One and Pnc Bank Products and Services

Most reviewed product and services
  • Capital One Credit Card (366 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (97 reviews)
  • Pnc Bank Account (86 reviews)
  • Pnc Bank Mortgage (84 reviews)
  • Pnc Bank Loan (57 reviews)