PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Pnc Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Pnc Bank

Capital One and Pnc Bank Overview

Total reviews
1362
581
Company responses
0
0
Issues resolved
6
0

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1362 reviews. It is 781 reviews more than Pnc Bank received since Jul 19, 2008.

Capital One and Pnc Bank Consumer Ratings

Rank
65 out of 1027 in Banks category
103 out of 1027 in Banks category
Customer service
82 in category
No votes
Product or Service Quality
67 in category
No votes
Website
59 in category
No votes

According to consumer ratings and reviews, Capital One ranks 38 points higher in the Banks category than Pnc Bank. People gave Capital One 1.3 stars for Customer service criterion in Banks category and it is 131 points higher than the worst rated brand in this category. Regarding Website criterion, consumers gave Capital One 2 stars and it is 72% greater than other in category.

Capital One and Pnc Bank Rating Details

Customer service
1.3 (344 reviews)
No votes
Reviewer's quote

...The poor 4-5 customer service folks I spoke with did not seem to have a script to read for this issue. The last person I spoke with was allegedly a supervisor and when I asked to speak to his superior he told me there was no one above him. Did not know I was speaking with CapitalOne's CEO..

Mary A

So sad where is the customer service and loyalty of years past it is sure not here except for “Two Banks that I know of”, however this is the way PNC does business today in the United States of America! 3: Second Issue is that our VISA card from PNC bank did not work on our vacation last week and...

Dialtonesr
Product or Service Quality
1.4 (319 reviews)
No votes
Reviewer's quote

:sad: :sleepy: :dead: :angry: :wtf: *** *** :wtf: *** This company has the very worst cutomer service during a hour and 45 minute call I was transfered 5 times to a account specialist and each person was a different one and no one could help me I was asking for 2 things to get help into my account...

PissedConsumer1693712

As a realtor with 20-plus years experience I have never had a mortgage company or Bank which was worse in communication and customer service. loan for the purchase of a home should take about 30 days. We are pushing 60 and still not closed...

PissedConsumer1706048
Website
2 (295 reviews)
No votes
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

...As soon as their website was able to take automatic payments I signed up. Yet I have recieved call after call from their collentions department. Today I just got a letter from them saying they did not recieve my May payment! It was debited from my checking account on May 1...

PissedConsumer852123

Capital One and Pnc Bank Pros and Cons

Pros
  • Negative
  • Lost all my trust
  • I had faith in this company
  • Customer service
  • Branch employees are friendly
  • Bank manager
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Customer service
  • Difficult to work with
  • Unfair fee s

Capital One and Pnc Bank Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

5

Love this place. Been banking here for years with zero problems. Would recommend them to anyone looking for solid in-bra...

Capital One and Pnc Bank Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

1

Loan payment was reported by bank as not made. Immediately made payment. Payment placed in a suspense account and not...

Capital One and Pnc Bank Latest Reviews

Recent published reviews

Every few months, Capital One runs my credit and I did not request a credit card.

Read all 1362 reviews
1

Report on PNC National Bank:
Nothing but the Truth stated:
I am have been a PNC/National City Bank customer most of my lif...

Read all 581 reviews

Capital One and Pnc Bank Products and Services

Most reviewed product and services
  • Capital One Credit Card (300 reviews)
  • Capital One Account (266 reviews)
  • Capital One Customer Care (75 reviews)
  • Pnc Bank Mortgage (83 reviews)
  • Pnc Bank Account (76 reviews)
  • Pnc Bank Loan (54 reviews)