PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Navy Federal Credit Union and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Navy Federal Credit Union
Capital One

Navy Federal Credit Union and Capital One Overview

Total reviews
163
1584
Company responses
0
0
Issues resolved
0
7

Navy Federal Credit Union and Capital One Consumer Ratings

Rank
58 out of 717 in Banks category
70 out of 717 in Banks category
Customer service
69 in category
86 in category
Product or Service Quality
59 in category
67 in category
Website
38 in category
72 in category
Interest Rate
25 in category
63 in category

Navy Federal Credit Union and Capital One Rating Details

Customer service
1.4 (71 reviews)
1.3 (450 reviews)
Reviewer's quote

Navy fed customer service number is busy..

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...They clearly a) have no sense of customer service or loyalty and b) really don't care about how covid is affecting people at this time. I am terribly disappointed at being treated this way after being and EXCELLENT client..

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Product or Service Quality
1.4 (60 reviews)
1.4 (415 reviews)
Reviewer's quote

...Your service has lost you my business and I will share my story on every social media site I can. I will also tell my thousands of employees to never bank with you. Your inability to just care is pathetic...

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The person who is working for Credit department, name is Cuana and Becky from Fraud transaction department both ladies need to have better service mind and behavior about their jobs and knowledge to handle or pass to the right person to do not waste customers time seriously. Before them three more...

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Website
2.4 (58 reviews)
1.9 (379 reviews)
Reviewer's quote

...My appraiser has been doing the VA appraisals for 20 years and had numerous glowing recommendations on his website. He told me he had never, ever heard of this being done. (I ultimately worked with my new lender and filed change request with the VA directly)...

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...earlier today in order to either convert my Secured credit card to Unsecured or to eliminate my annual fee, especially since the Secured Mastercard on the website (the same card) shows a $0 annual fee. I was told today that neither could be done. I have been a good customer for several years, with no late...

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Interest Rate
2.4 (54 reviews)
1.6 (346 reviews)
Reviewer's quote

After getting active duty orders, all my other credit cards companies put a credit card freeze on interest rate at 6. 0% except Navy Federal Credit Union. As a military member I feel that since this bank is somehow related to military personnel, it would therefore take better care of their customers...

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...In the mean time the interest rate for that CD had dropped. They said i had to open a new account as the other one i opened was dead, and couldn't be used. I told them i didn't want to delete the original account and loose the rate and didn't want to open a new account...

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Navy Federal Credit Union and Capital One Pros and Cons

Pros
  • Interest rates
  • Interest rate
  • When i joined they refinanced 3 auto loans for me
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Customer service
  • Unable to speak to anyone
  • Service
  • Horrible customer service
  • Poorly handled
  • Given the runaround

Navy Federal Credit Union and Capital One Most Positive Reviews

Top rated reviews
5

Tonight I spoke with Shavon a service representative for Navy Federal. I must say it's been decades since I've talked...

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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4.9

I applied and received approval Sept 13th. Everything was going fine. The loan officer was great. The loan processor...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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Navy Federal Credit Union and Capital One Most Critical Reviews

Lowest rated reviews
1

I have been a member of the NFCU for 16 years. When I applied for a mortgage for my new home in 2002, and when I refina...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

Applied for a home loan, was approved all the way up to 6 days prior to closing date then denied. No communication or...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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Navy Federal Credit Union and Capital One Latest Reviews

Recent published reviews
1

very disapointed with treatment thought you were at least sincere about being vet reps well you got me good going to...

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No votes

I dont know if Im supposed to leave a message here but here it Goes whoever resolve the problem thank you I still wouldn...

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4.2

Auto Loan
Financial provision,
$21000 ,230.00 %intrest rate ,
Of duty cycle full partial payment for
Auto Loan @ set rate 0/...

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No votes

I have been trying to close my Walmart account and they would not take the money. So I went to the Post Office to send...

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Navy Federal Credit Union and Capital One Products and Services

Most reviewed product and services
  • Navy Federal Credit Union Loan (25 reviews)
  • Navy Federal Credit Union Account (25 reviews)
  • Navy Federal Credit Union Customer Care (13 reviews)
  • Capital One Credit Card (353 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (91 reviews)