PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Merrick Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Merrick Bank

Capital One and Merrick Bank Overview

Total reviews
1396
274
Company responses
0
0
Issues resolved
6
0

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1396 reviews. It is 1122 reviews more than Merrick Bank received since Dec 5, 2007.

Capital One and Merrick Bank Consumer Ratings

Rank
66 out of 921 in Banks category
68 out of 921 in Banks category
Customer service
81 in category
54 in category
Product or Service Quality
64 in category
41 in category
Website
63 in category
44 in category

According to consumer ratings and reviews, Capital One ranks 2 points higher in the Banks category than Merrick Bank. People gave Capital One 1.3 stars for Customer service criterion in Banks category and it is 131 points higher than the worst rated brand in this category. At the same time, Merrick Bank was rated 1.5 stars for Customer service criterion in this category and it is 158 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Merrick Bank has a higher rating than Capital One. Regarding Website criterion, consumers gave Capital One 1.9 stars and it is 70% greater than other in category. Merrick Bank however was rated 2.1 stars and it is 79% greater than other in category.

Capital One and Merrick Bank Rating Details

Customer service
1.3 (360 reviews)
1.5 (127 reviews)
Reviewer's quote

CAPITAL ONE's errors and abysmal business policies and customer service: >;;;;;; Capital One imposed an arbitrary 8:00 cutoff time (unlike ANY other card or financial product whereby the cutoff times are 12pm of the actual date--likely this is so Capital One can extract for junk-fees from...

Doniel

Called customer service regarding a wrongful authorization code to a customer. Provided all the necessary details conferenced the call with the customer. only to be told that they cannot release the hold on the customers account...

Zenna
Product or Service Quality
1.4 (333 reviews)
1.5 (111 reviews)
Reviewer's quote

Unfortunately, he was not able to perform any of the options due to very limited service. There is a tollfree number for this situation posted on the bottom of the webpage’s verification page. When I called the tollfree number, they asked for him to send a photo of the front and back of a...

Ron

Extremely poor management and customer service representation..

PissedConsumer1704183
Website
1.9 (307 reviews)
2.1 (106 reviews)
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

Made a credit card payment on their own website, on time, got a confirmation code. The next statement showed the payment but charged me for being late. They said the payment didn't post, yet it came out of my account...

PissedConsumer1133370

Capital One and Merrick Bank Pros and Cons

Pros
  • Negative
  • Lost all my trust
  • I had faith in this company
  • Ending account
  • Credit increase after 7 payments
  • Excellent customer service
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Unwilling to work with customers
  • Customer service attutudes
  • I am dissapointed and highly suspicious

Capital One and Merrick Bank Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

5

I accepted a preaproved offer,and after 7 payments,they doubled my cli just as they promised!my credit has jumped from...

Capital One and Merrick Bank Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

1

Merrick bank sucks. They ripped me off. Hard to set up automatic withdrawal payments so they charge $12.00 every time...

Capital One and Merrick Bank Latest Reviews

Recent published reviews

All numbers say invalid when calling

Read all 1396 reviews
4.4

I was approved for the card.

Read all 274 reviews

Capital One and Merrick Bank Products and Services

Most reviewed product and services
  • Capital One Credit Card (314 reviews)
  • Capital One Account (268 reviews)
  • Capital One Customer Care (76 reviews)
  • Merrick Bank Credit Card (124 reviews)
  • Merrick Bank Customer Care (28 reviews)
  • Merrick Bank Account (23 reviews)