PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Lobel Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Lobel Financial

Capital One and Lobel Financial Overview

Total reviews
1601
133
Company responses
0
0
Issues resolved
7
0

Capital One and Lobel Financial Consumer Ratings

Rank
73 out of 725 in Banks category
335 out of 1859 in Financial Services category
Customer service
92 in category
263 in category
Product or Service Quality
66 in category
222 in category
Website
73 in category
302 in category
Reliability
63 in category
213 in category

Capital One and Lobel Financial Rating Details

Customer service
1.3 (463 reviews)
1.2 (42 reviews)
Reviewer's quote

...The customer service has been wonderful. Cash back is simple. Never had an issue with billing...

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Customer service representatives are ignorant ..

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Product or Service Quality
1.4 (425 reviews)
1.3 (46 reviews)
Reviewer's quote

...(who would want to work for inferior company?!) make human errors, that aggravate the clients and waste clients valuable time, arguing with customer (poor) service. Exactly what happened: Some sleepy and dyslectic clerk, while inputting the numbers, instead of $105. 98, typed...

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...monthly bill from February which had already been paid!! Then turns out it's because of my insurance which is kind of odd because the amount the customer service rep told me was nothing compared to my car payment. I have had insurance for the month they are claiming to not have had insurance! Now here I am no student loan and no great customer service or great experience...

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Website
1.9 (389 reviews)
1.4 (46 reviews)
Reviewer's quote

They say on their website that they are interested in helping people during this time of covid but when I called they first offered me 30 dollars off (they also said I pay my balance "most of the time" which I corrected them to EVERY month I pay the entire balance and I have the statement to prove...

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IN OR AROUND DECEMBER 2012 MY DAUGHTER WENT TO A CAR LOT IN VALLEJO,CA TO GET A CAR THEY GAVE IT TO HER HOWEVER THEY SAID SHE NEEDED A CO SIGNER. I WAS HER COSIGNER... WHEN WE PURCHASED THE CAR WE DID SO WITH THE AGREEMENT WITH THE OWNER OF THE CAR LOT, THAT WE WOULD DO IN HOUSE FINANCING..... HE...

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Reliability
1.4 (381 reviews)
1.3 (35 reviews)
Reviewer's quote

I have an auto loan with Capital One. I am 100% Disabled Veteran do to my military service, I have a medically prescribed and trained Assistance Dogs International SERVICE DOG. My Service dog was hurt on 08/01/2020 - she had emergency surgery that was costly.On August 3, 2020 I called Capital One...

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I work for the school board I did not work June July and August I call them in July and ask them could I pay my August payment on the back end they wanted to charge me to do that and gave me such a hard time about it I ended up borrowing the money from somebody I know they are the biggest *** holes...

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Capital One and Lobel Financial Pros and Cons

Pros
  • Lost all my trust
  • Negative
  • I had faith in this company
  • Never had a good experirnce communicating lobel customer service
  • Loans
  • How easily they give out loans
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Very rude
  • Customer service
  • Rudeness of staff

Capital One and Lobel Financial Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

I recently had an issue with my car loan and was receiving wrong information for about a month. Maggie from the Ontario...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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4

I dont know how all you have problems with lobel. I never had one problem in over 2 yrs with them. Its probly because i...

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Capital One and Lobel Financial Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

There not understanding at all..im calling better business Burrell on them I needed to skip a payment and added it to...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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1

They are a sad company. Sendin me insurance notices all the time. I have insurance i pay each month. I hate this...

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Capital One and Lobel Financial Latest Reviews

Recent published reviews
4.3

I've had a Capital One credit card for many years. The customer service has been wonderful. Cash back is simple. Never h...

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No votes

Por motivos de la pandemia del covid19 mi esposa ANAELYS ALEMAN y yo Luis Sande Leyva estamos hace más de 3 meses en...

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1

I have an auto loan with Capital One. I am 100% Disabled Veteran do to my military service, I have a medically prescribe...

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1

In September 2019, my husband planned to purchase a pickup from a local car lot. They used Lobel Financial to finance th...

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Capital One and Lobel Financial Products and Services

Most reviewed product and services
  • Capital One Credit Card (358 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (93 reviews)
  • Lobel Financial Auto Loan (21 reviews)
  • Lobel Financial Loan (18 reviews)
  • Lobel Financial Customer Care (14 reviews)