PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Legacy Visa and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Legacy Visa
Capital One

Legacy Visa and Capital One Overview

Total reviews
70
1564
Company responses
0
0
Issues resolved
2
7

Legacy Visa and Capital One Consumer Ratings

Rank
17 out of 198 in Cards category
67 out of 710 in Banks category
Customer service
10 in category
84 in category
Website
10 in category
72 in category
Reliability
5 in category
58 in category
Value for money
9 in category
46 in category

Legacy Visa and Capital One Rating Details

Customer service
2.1 (32 reviews)
1.3 (440 reviews)
Reviewer's quote

...Contact customer service claim will take off once payment process later same day. Check next morning payment show process on (01/01/0001) yes literally ..

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...I waited 10 days then called customer service, they tell me the transfer was cancelled at the bank. In the mean time the interest rate for that CD had dropped. They said i had to open a new account as the other one i opened was dead, and couldn't be used...

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Website
2.3 (32 reviews)
1.9 (374 reviews)
Reviewer's quote

Called in to see if they could help me out during this crisis now I have NEVER been late or missed a payment,When I talk with a lady with First National credit card this lady said to me we don't have anything in place to help our customers but I told her that every company that I called has help us...

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...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

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Reliability
2.4 (29 reviews)
1.4 (360 reviews)
Reviewer's quote

I owed 49 dollars .tried four times or more to pay off would not let me.of course i miss by one day and they added late charge.customer service was rude.went back on line still would not let me pay off.had to call.lousy service.

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Capital One charges cardholders interest even after the remanding balance is paid in full, this is predatory lending. Synchrony bank, the previous Walmart consumer credit card manager, didnt and doesnt on other accounts managed by Synchrony. Why would Walmart allow predatory lending? How many...

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Value for money
2.3 (28 reviews)
1.6 (298 reviews)
Reviewer's quote

...this call was made on 5/10/2019, called back today 5/11/2019, got a Miss Carmen, who took the time to listen and when to take a further look in the account, she came back to let me know the money will be available in the account by 5/12/2019..

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...Finally I let her know since its obvious they dont value me Ill just pay the card off and never have a kind word or recommend Cap1 to anyone. She was fine its that. I disconnected went on line and paid the card off...

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Legacy Visa and Capital One Pros and Cons

Pros
  • Low credit score able to get credit
  • Website
  • Text messages
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Lack of concern
  • No credit line increases
  • High annual fees
  • Horrible customer service
  • Poorly handled
  • Given the runaround

Legacy Visa and Capital One Most Positive Reviews

Top rated reviews
5

I never had any problems at all with them. I have been with them for over 7 years. They did work with me when I had...

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

I have had my card for just over a year now. I love it. Pay my bill over amount due EVERY month, on time. Never have...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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Legacy Visa and Capital One Most Critical Reviews

Lowest rated reviews
1

I applied for a Legacy Visa card over the phone I received it in 10 days so I went shopping and after the cashier rang...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1


No surprise, if your applying for a Legacy Visa, its more out of necessity and not out of choice, and truthfully I hav...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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Legacy Visa and Capital One Latest Reviews

Recent published reviews
No votes

I logged into my bank account to find that there is a $200 withdrawal which put my checking account into a NEGATIVE...

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1

Capital One charges cardholders interest even after the remanding balance is paid in full, this is predatory lending....

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1

Called in to see if they could help me out during this crisis now I have NEVER been late or missed a payment,When I...

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1.4

Put on hold 4 times than they hung up on me
Never got a straight answer

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Legacy Visa and Capital One Products and Services

Most reviewed product and services
  • Legacy Visa Credit Card (18 reviews)
  • Legacy Visa Customer Care (8 reviews)
  • Legacy Visa Credit Rebuilding Credit Card (3 reviews)
  • Capital One Credit Card (350 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (91 reviews)