PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Legacy Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Legacy Visa

Capital One and Legacy Visa Overview

Total reviews 1630 76
Company responses 0 0
Issues resolved 7 2

Capital One and Legacy Visa Consumer Ratings

Rank
85 out of 742 in Banks category
17 out of 204 in Cards category
Customer service
78 in category
10 in category
Product or Service Quality
60 in category
12 in category
Website
75 in category
10 in category
Reliability
55 in category
5 in category

Capital One and Legacy Visa Rating Details

Customer service
1.3 (484 reviews)
2.1 (36 reviews)
Reviewer's quote

...The customer service sucks there is none..

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...No customer service availability. ..

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Product or Service Quality
1.4 (449 reviews)
2.2 (31 reviews)
Reviewer's quote

...This is bad customer service!..

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...I called customer service, or lack there of, to discuss it and they said bye when i said i did not want to give them $80 annually for the card anymore. They did not offer me the monthly charge option for the fee either. Stay away consumers and look around...

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Website
1.9 (410 reviews)
2.3 (36 reviews)
Reviewer's quote

...Called every number on their website 9/19/20 to hear they were closed. Who closes or does not update their fraud numbers. Had to drive like maniac to branch to be told of call this number!...

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I only used my card a couple times. My credit card number was stolen somehow and someone racked up close to $800 worth of what looks like Facebook game debit. I would never use my card for that and for 2 months straight they allowed every single dollar to go through when it looked fraudulent. All...

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Reliability
1.4 (404 reviews)
2.3 (33 reviews)
Reviewer's quote

They haven't contacted me They are unresponsive and irresponsible.

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I have had my legacy card for more than 6 months and never missed a payment. Inquired about a limit increase and instead of doing a recent credit inquiry went back to March 2020 and stated I couldn't get a credit increase due to collections, even though when I got the card my credit score was...

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Capital One and Legacy Visa Pros and Cons

Pros
  • Lost all my trust
  • Negative
  • I had faith in this company
  • Low credit score able to get credit
  • Website
  • Cold hearted
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Lack of concern
  • Processing transactions and billing process terrible
  • No credit line increases

Capital One and Legacy Visa Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

I never had any problems at all with them. I have been with them for over 7 years. They did work with me when I had...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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5

I have had my card for just over a year now. I love it. Pay my bill over amount due EVERY month, on time. Never have...

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Capital One and Legacy Visa Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manage...

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1

I applied for a Legacy Visa card over the phone I received it in 10 days so I went shopping and after the cashier rang...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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1


No surprise, if your applying for a Legacy Visa, its more out of necessity and not out of choice, and truthfully I hav...

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Capital One and Legacy Visa Latest Reviews

Recent published reviews
1.8

They haven't contacted me They are unresponsive and irresponsible.

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1

They make it so you can't make a payment. I do not have my card with me and tried to pay from work and unless you have l...

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1

they have one of the highest interest rates on there card. be award of this before you get there card. now you know...

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1

I only used my card a couple times. My credit card number was stolen somehow and someone racked up close to $800 worth...

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Capital One and Legacy Visa Products and Services

Most reviewed product and services
  • Capital One Credit Card (367 reviews)
  • Capital One Loan (62 reviews)
  • Capital One Auto Loan (32 reviews)
  • Legacy Visa Credit Card (20 reviews)
  • Legacy Visa Credit Rebuilding Credit Card (3 reviews)