PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Legacy Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Legacy Visa

Capital One and Legacy Visa Overview

Total reviews
1362
65
Company responses
0
0
Issues resolved
6
2

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1362 reviews. It is 1297 reviews more than Legacy Visa received since Jan 21, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Legacy Visa customer support team than with Capital One customer service.

Capital One and Legacy Visa Consumer Ratings

Rank
64 out of 1025 in Banks category
10 out of 361 in Cards category
Customer service
83 in category
8 in category
Product or Service Quality
67 in category
8 in category
Website
59 in category
9 in category

Capital One and Legacy Visa Rating Details

Customer service
1.3 (344 reviews)
2.2 (29 reviews)
Reviewer's quote

...The poor 4-5 customer service folks I spoke with did not seem to have a script to read for this issue. The last person I spoke with was allegedly a supervisor and when I asked to speak to his superior he told me there was no one above him. Did not know I was speaking with CapitalOne's CEO..

Mary A

...I called customer service, or lack there of, to discuss it and they said bye when i said i did not want to give them $80 annually for the card anymore. They did not offer me the monthly charge option for the fee either. Stay away consumers and look around...

Kimberly W
Product or Service Quality
1.4 (319 reviews)
2.3 (27 reviews)
Reviewer's quote

:sad: :sleepy: :dead: :angry: :wtf: *** *** :wtf: *** This company has the very worst cutomer service during a hour and 45 minute call I was transfered 5 times to a account specialist and each person was a different one and no one could help me I was asking for 2 things to get help into my account...

PissedConsumer1693712

but here is my issue customer service if you don’t like your job quit, don’t be rude and unprofessional I called about a charged I had on my card that was to be refunded by the merchant, got a MR. Tanner, just by his tone of voice I could tell I was bothering him and he also let me know that is...

Fiona B
Website
2 (295 reviews)
2.5 (29 reviews)
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

Had no problems so far. Easy access to their web-site and great customer service. Pay no attention to the "trolls" giving negative reviews.

PissedConsumer1654516

Capital One and Legacy Visa Pros and Cons

Pros
  • Negative
  • Lost all my trust
  • I had faith in this company
  • Low credit score able to get credit
  • Website
  • Text messages
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Lack of concern
  • No credit line increases
  • Billing me before card was received by me

Capital One and Legacy Visa Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

5

I never had any problems at all with them. I have been with them for over 7 years. They did work with me when I had...

Capital One and Legacy Visa Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

1

I applied for a Legacy Visa card over the phone I received it in 10 days so I went shopping and after the cashier rang...

Capital One and Legacy Visa Latest Reviews

Recent published reviews

Every few months, Capital One runs my credit and I did not request a credit card.

Read all 1362 reviews
1

Many years ago, when i was attempting to rebuid my credit, I received a preapproved letter from Legacy. I was...

Read all 65 reviews

Capital One and Legacy Visa Products and Services

Most reviewed product and services
  • Capital One Credit Card (300 reviews)
  • Capital One Account (266 reviews)
  • Capital One Customer Care (75 reviews)
  • Legacy Visa Credit Card (17 reviews)
  • Legacy Visa Customer Care (8 reviews)
  • Legacy Visa Credit Rebuilding Credit Card (3 reviews)