PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Legacy Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Legacy Visa

Capital One and Legacy Visa Overview

Total reviews
1586
74
Company responses
0
0
Issues resolved
7
2

Capital One and Legacy Visa Consumer Ratings

Rank
71 out of 718 in Banks category
18 out of 200 in Cards category
Customer service
87 in category
11 in category
Product or Service Quality
68 in category
11 in category
Website
75 in category
12 in category
Reliability
60 in category
7 in category

Capital One and Legacy Visa Rating Details

Customer service
1.3 (451 reviews)
2.1 (34 reviews)
Reviewer's quote

...They clearly a) have no sense of customer service or loyalty and b) really don't care about how covid is affecting people at this time. I am terribly disappointed at being treated this way after being and EXCELLENT client..

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...Contact customer service claim will take off once payment process later same day. Check next morning payment show process on (01/01/0001) yes literally ..

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Product or Service Quality
1.4 (415 reviews)
2.2 (29 reviews)
Reviewer's quote

The person who is working for Credit department, name is Cuana and Becky from Fraud transaction department both ladies need to have better service mind and behavior about their jobs and knowledge to handle or pass to the right person to do not waste customers time seriously. Before them three more...

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...I called customer service, or lack there of, to discuss it and they said bye when i said i did not want to give them $80 annually for the card anymore. They did not offer me the monthly charge option for the fee either. Stay away consumers and look around...

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Website
1.9 (379 reviews)
2.3 (34 reviews)
Reviewer's quote

...earlier today in order to either convert my Secured credit card to Unsecured or to eliminate my annual fee, especially since the Secured Mastercard on the website (the same card) shows a $0 annual fee. I was told today that neither could be done. I have been a good customer for several years, with no late...

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I have had my legacy card for more than 6 months and never missed a payment. Inquired about a limit increase and instead of doing a recent credit inquiry went back to March 2020 and stated I couldn't get a credit increase due to collections, even though when I got the card my credit score was...

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Reliability
1.4 (370 reviews)
2.4 (31 reviews)
Reviewer's quote

They helped me stop the old card and sent me a new one to replace the old one. They was nice and friendly.

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,got the card 350$ limit,i didnt activate it either,going to the grinder.(papershredder).I will not pay an annul fee or there crap charge of 75.00.screw you Firstnationalcards

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Capital One and Legacy Visa Pros and Cons

Pros
  • Lost all my trust
  • Negative
  • I had faith in this company
  • Low credit score able to get credit
  • Website
  • Text messages
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Lack of concern
  • No credit line increases
  • High annual fees

Capital One and Legacy Visa Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

I never had any problems at all with them. I have been with them for over 7 years. They did work with me when I had...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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5

I have had my card for just over a year now. I love it. Pay my bill over amount due EVERY month, on time. Never have...

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Capital One and Legacy Visa Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

I applied for a Legacy Visa card over the phone I received it in 10 days so I went shopping and after the cashier rang...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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1


No surprise, if your applying for a Legacy Visa, its more out of necessity and not out of choice, and truthfully I hav...

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Capital One and Legacy Visa Latest Reviews

Recent published reviews
1

I have been holding on line for three hours. Got connected to one and was told to hold for another because they...

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2.2

I have had my legacy card for more than 6 months and never missed a payment. Inquired about a limit increase and...

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No votes

Lost or stolen credit card

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No votes

I ordered a trial sample of anti wrinkle lotion from a company called nuradiance. After I recieved my sample I broke...

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Capital One and Legacy Visa Products and Services

Most reviewed product and services
  • Capital One Credit Card (354 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (91 reviews)
  • Legacy Visa Credit Card (19 reviews)
  • Legacy Visa Customer Care (8 reviews)
  • Legacy Visa Credit Rebuilding Credit Card (3 reviews)