PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Legacy Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Legacy Visa

Capital One and Legacy Visa Overview

Total reviews
1396
66
Company responses
0
0
Issues resolved
6
2

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1396 reviews. It is 1330 reviews more than Legacy Visa received since Jan 21, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Legacy Visa customer support team than with Capital One customer service.

Capital One and Legacy Visa Consumer Ratings

Rank
66 out of 921 in Banks category
15 out of 358 in Cards category
Customer service
83 in category
10 in category
Product or Service Quality
66 in category
11 in category
Website
64 in category
10 in category

Capital One and Legacy Visa Rating Details

Customer service
1.3 (360 reviews)
2.1 (30 reviews)
Reviewer's quote

CAPITAL ONE's errors and abysmal business policies and customer service: >;;;;;; Capital One imposed an arbitrary 8:00 cutoff time (unlike ANY other card or financial product whereby the cutoff times are 12pm of the actual date--likely this is so Capital One can extract for junk-fees from...

Doniel

...Contact customer service claim will take off once payment process later same day. Check next morning payment show process on (01/01/0001) yes literally ..

Zorina
Product or Service Quality
1.4 (333 reviews)
2.3 (27 reviews)
Reviewer's quote

Unfortunately, he was not able to perform any of the options due to very limited service. There is a tollfree number for this situation posted on the bottom of the webpage’s verification page. When I called the tollfree number, they asked for him to send a photo of the front and back of a...

Ron

...I called customer service, or lack there of, to discuss it and they said bye when i said i did not want to give them $80 annually for the card anymore. They did not offer me the monthly charge option for the fee either. Stay away consumers and look around...

Kimberly W
Website
1.9 (307 reviews)
2.4 (30 reviews)
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

Had no problems so far. Easy access to their web-site and great customer service. Pay no attention to the "trolls" giving negative reviews.

PissedConsumer1654516

Capital One and Legacy Visa Pros and Cons

Pros
  • Negative
  • Lost all my trust
  • I had faith in this company
  • Low credit score able to get credit
  • Website
  • Text messages
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Lack of concern
  • No credit line increases
  • High annual fees

Capital One and Legacy Visa Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

5

I never had any problems at all with them. I have been with them for over 7 years. They did work with me when I had...

Capital One and Legacy Visa Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

1

I applied for a Legacy Visa card over the phone I received it in 10 days so I went shopping and after the cashier rang...

Capital One and Legacy Visa Latest Reviews

Recent published reviews

All numbers say invalid when calling

Read all 1396 reviews
1

This credit card create issues to give you fees or higher interest payments. Dirty tricks they use are will not process...

Read all 66 reviews

Capital One and Legacy Visa Products and Services

Most reviewed product and services
  • Capital One Credit Card (314 reviews)
  • Capital One Account (268 reviews)
  • Capital One Customer Care (76 reviews)
  • Legacy Visa Credit Card (17 reviews)
  • Legacy Visa Customer Care (8 reviews)
  • Legacy Visa Credit Rebuilding Credit Card (3 reviews)