PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Elan Financial Services and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Elan Financial Services
Capital One

Elan Financial Services and Capital One Overview

Total reviews
397
1562
Company responses
0
0
Issues resolved
4
7

Elan Financial Services and Capital One Consumer Ratings

Rank
55 out of 200 in Cards category
66 out of 709 in Banks category
Customer service
40 in category
85 in category
Product or Service Quality
42 in category
66 in category
Reliability
40 in category
57 in category
Website
46 in category
73 in category

Elan Financial Services and Capital One Rating Details

Customer service
1.3 (217 reviews)
1.3 (438 reviews)
Reviewer's quote

...the customer service was horrible. After talking several reps. One said she lower payment back, and I said defer it for a month, again, horrible...

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...I waited 10 days then called customer service, they tell me the transfer was cancelled at the bank. In the mean time the interest rate for that CD had dropped. They said i had to open a new account as the other one i opened was dead, and couldn't be used...

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Product or Service Quality
1.3 (190 reviews)
1.4 (405 reviews)
Reviewer's quote

Costumer service is as you pick random people from the street, and you ask them to work on banking. I have been talking to elan employees for the last 6 months starting from the costumer service and supervisor, from Tanisha to Rebecca that is not enough space that I can write my horrible experience...

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Ok, so I was owned a refund for 269 for a gap product because I paid the car note early. So I call on April 29, 2020, to see what was going on and was told that it went to the wrong account. It will take a few days to fixed and I check will be sent...

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Reliability
1.3 (185 reviews)
1.4 (358 reviews)
Reviewer's quote

Almost a year after my account was closed properly (which was the longest b.s. process I've ever experienced), they somehow put delinquent remarks on my credit. How can they do that when the account was closed in august 2019?!?! I called and the lady said she doesnt deal woth credit scores so I had...

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Walmart sold out their credit line to Capitol One. After reviewing their terrible privacy policy we asked not to activate the Capitol One card and threw it away. Hearing that the Walmart card was about to close we changed our automatic monthly payment to a different credit card. Those payments were...

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Website
1.4 (163 reviews)
1.9 (373 reviews)
Reviewer's quote

Elan's website suddenly did not provide for downloading customer transactions as it did in the past. Response to email was "call tech support". Tech support approached the response as if the problem were on my end of the connection...

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...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

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Elan Financial Services and Capital One Pros and Cons

Pros
  • No pros
  • Hard to think of one now
  • Never had issues with usage of services
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Horrible customer service
  • Poor telephone customer service
  • Poor customer service
  • Horrible customer service
  • Poorly handled
  • Given the runaround

Elan Financial Services and Capital One Most Positive Reviews

Top rated reviews
5

Service and rep were excellent

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

I applied for a personal loan and I received the form that it was approved , The guy name Erick Smith ha assisted me he...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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Elan Financial Services and Capital One Most Critical Reviews

Lowest rated reviews
1

The rewards program administered by Elan Financial Services on behalf of the Bank of New Hampshire (and others) does not...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

Applied for a credit card through my bank and was assured my card would arrive on Tuesday. Card arrived on Friday. Was t...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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Elan Financial Services and Capital One Latest Reviews

Recent published reviews
No votes

i wantbyou u guys to update my balances to credit borrow after i pay my account my credit shows a balance for a long...

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1

I sent capitol One 4 emails closing the account #6890 as of 4/1/2020. They have added charges that I did not...

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No votes

I need to speak to a representative

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1

Opened a 360 CD account April 21, went through the account verification procedure, then the funds were not transferred....

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Elan Financial Services and Capital One Products and Services

Most reviewed product and services
  • Elan Financial Services Credit Card (116 reviews)
  • Elan Financial Services Customer Care (86 reviews)
  • Elan Financial Services Account (35 reviews)
  • Capital One Credit Card (349 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (91 reviews)