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Elan Financial Services
Capital One

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Elan Financial Services

Elan Financial Services

1.4
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 354 TOTAL REVIEWS
Rank
41 out of 361
in Cards category
Rating Details
Customer service
Staff
Product or Service Quality
Reliability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    462
  • SUCCESSFUL
    35%
  • AVG CALL DURATION
    03:11
  • ISSUES RESOLVED
    9%
Top Products and Services
1.3
100 reviews
1.3
85 reviews
1.1
35 reviews
Capital One

Capital One

1.6
  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1352 TOTAL REVIEWS
Rank
65 out of 1021
in Banks category
Rating Details
Customer service
Staff
Product or Service Quality
Reliability
Website
Statistics of Customer Service Calls
  • TOTAL CALLS
    328
  • SUCCESSFUL
    61%
  • AVG CALL DURATION
    04:38
  • ISSUES RESOLVED
    22%
Top Products and Services
1.4
299 reviews
1.5
267 reviews
1.6
76 reviews

How would you compare Elan Financial Services vs Capital One?

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Anonymous
#1762978
Customer service
Elan is a poor choice..but they are resolving the problem
I have two Capitol One cards for years with great success
Product or Service Quality
Elan poor
capital one great
I have something else to compare
Wells Fargo now there is a bank who canceled my CC because I died
..took three weeks to get me back to life..age, social security #, account # just did not appear to help me...they made a mistake in the back office after three months of giving me a reason for the problem
# 2 had a credit card on my credit report for 4,000 and being late on Equifax ...the only reporting service ...its taken months to get this remove...not to mention is not my cc
we have to check our credit report or have a cc card monitoring service which I have now which caught Elans fake cc
Pookiejoe549
#1741463
Customer service
Elan financial is like a worn out muddy rutted weed filled back road to nowhere, where Capital One is like a fresh smooth 4 lane super highway that’s taken care of and has customers in mind
Product or Service Quality
Elan could try and make an attempt to model its web site and customer service towards capital one, but would need to flush out the toxic nasty culture of service reps that couldn’t care less about the customer or their experience, with a exception of a few that do care.
I have something else to compare
Capital one has the back bone and honesty to bill a capital one fee on your statement showing it was them that charged said fee, elan on the other hand, are so chicken *** they throw a mercant under the bus and add a line item charge for a elan fee and make it appear to be the mercant doing a extra charge not authorized by you the customer so the customer goes after the merchant in regards to bad reviews and complaints because who the *** would know it was elan that did that deed since they misrepresented the line item charge to look like anything but a elan fee.
I will always look to see who services or provided a credit card before I sign up, if it’s ELAN- I’m out of there
ELAN= Ever Lasting Asinine Nuisance

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