PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Elan Financial Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Elan Financial Services

Capital One and Elan Financial Services Overview

Total reviews
1601
402
Company responses
0
0
Issues resolved
7
4

Capital One and Elan Financial Services Consumer Ratings

Rank
73 out of 725 in Banks category
56 out of 201 in Cards category
Customer service
92 in category
45 in category
Product or Service Quality
66 in category
47 in category
Website
73 in category
45 in category
Reliability
63 in category
43 in category

Capital One and Elan Financial Services Rating Details

Customer service
1.3 (463 reviews)
1.3 (220 reviews)
Reviewer's quote

...The customer service has been wonderful. Cash back is simple. Never had an issue with billing...

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...the customer service was horrible. After talking several reps. One said she lower payment back, and I said defer it for a month, again, horrible...

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Product or Service Quality
1.4 (425 reviews)
1.3 (194 reviews)
Reviewer's quote

...(who would want to work for inferior company?!) make human errors, that aggravate the clients and waste clients valuable time, arguing with customer (poor) service. Exactly what happened: Some sleepy and dyslectic clerk, while inputting the numbers, instead of $105. 98, typed...

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Costumer service is as you pick random people from the street, and you ask them to work on banking. I have been talking to elan employees for the last 6 months starting from the costumer service and supervisor, from Tanisha to Rebecca that is not enough space that I can write my horrible experience...

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Website
1.9 (389 reviews)
1.4 (164 reviews)
Reviewer's quote

They say on their website that they are interested in helping people during this time of covid but when I called they first offered me 30 dollars off (they also said I pay my balance "most of the time" which I corrected them to EVERY month I pay the entire balance and I have the statement to prove...

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Elan's website suddenly did not provide for downloading customer transactions as it did in the past. Response to email was "call tech support". Tech support approached the response as if the problem were on my end of the connection...

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Reliability
1.4 (381 reviews)
1.3 (189 reviews)
Reviewer's quote

I have an auto loan with Capital One. I am 100% Disabled Veteran do to my military service, I have a medically prescribed and trained Assistance Dogs International SERVICE DOG. My Service dog was hurt on 08/01/2020 - she had emergency surgery that was costly.On August 3, 2020 I called Capital One...

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Not my acct. This needs to be fixed.

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Capital One and Elan Financial Services Pros and Cons

Pros
  • Lost all my trust
  • Negative
  • I had faith in this company
  • No pros
  • Hard to think of one now
  • Never had issues with usage of services
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Horrible customer service
  • Poor telephone customer service
  • Phone support

Capital One and Elan Financial Services Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

Service and rep were excellent

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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5

I applied for a personal loan and I received the form that it was approved , The guy name Erick Smith ha assisted me he...

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Capital One and Elan Financial Services Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

The rewards program administered by Elan Financial Services on behalf of the Bank of New Hampshire (and others) does not...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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1

Applied for a credit card through my bank and was assured my card would arrive on Tuesday. Card arrived on Friday. Was t...

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Capital One and Elan Financial Services Latest Reviews

Recent published reviews
4.3

I've had a Capital One credit card for many years. The customer service has been wonderful. Cash back is simple. Never h...

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1

My wife and I got a credit card from South State Bank. It was actually an Elan Financial Services VISA card. We charged...

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1

I have an auto loan with Capital One. I am 100% Disabled Veteran do to my military service, I have a medically prescribe...

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1

Not my acct. This needs to be fixed.

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Capital One and Elan Financial Services Products and Services

Most reviewed product and services
  • Capital One Credit Card (358 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (93 reviews)
  • Elan Financial Services Credit Card (119 reviews)
  • Elan Financial Services Customer Care (86 reviews)
  • Elan Financial Services Account (35 reviews)