PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Elan Financial Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Elan Financial Services

Capital One and Elan Financial Services Overview

Total reviews 1632 403
Company responses 0 0
Issues resolved 7 4

Capital One and Elan Financial Services Consumer Ratings

Rank
85 out of 743 in Banks category
57 out of 205 in Cards category
Customer service
92 in category
46 in category
Product or Service Quality
71 in category
45 in category
Website
82 in category
47 in category
Reliability
67 in category
41 in category

Capital One and Elan Financial Services Rating Details

Customer service
1.3 (485 reviews)
1.3 (223 reviews)
Reviewer's quote

...The customer service sucks there is none..

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...Called Customer Service to check on arrival of new card and was informed it was only issued today. I've now been without my primary credit card for four days and it looks like, if I'm lucky, I'll get it sometime next week..

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Product or Service Quality
1.4 (450 reviews)
1.3 (198 reviews)
Reviewer's quote

...This is bad customer service!..

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...Reason dispute beyond 60 days is company I purchased product from said I had to deal with the manufacturer of the product which was what I did. I tried to correct the problem of the defective product with the manufacturer and when I couldn't get anywhere I disputed. Now Elan says it's too late...

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Website
1.9 (411 reviews)
1.4 (168 reviews)
Reviewer's quote

...Called every number on their website 9/19/20 to hear they were closed. Who closes or does not update their fraud numbers. Had to drive like maniac to branch to be told of call this number!...

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Elan's website suddenly did not provide for downloading customer transactions as it did in the past. Response to email was "call tech support". Tech support approached the response as if the problem were on my end of the connection...

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Reliability
1.4 (405 reviews)
1.3 (193 reviews)
Reviewer's quote

I paid for a airline ticket through capital one and the third party booking and Philippine Airlines Cancelled my flight due to covid 19 and Capital one wont refund and fully backing up these scammers

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I was contacted by a representative of us Bank and they were very respectful and helpful and they gave me #s for contacting Elan for any further information.

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Capital One and Elan Financial Services Pros and Cons

Pros
  • Lost all my trust
  • Negative
  • I had faith in this company
  • No pros
  • Hard to think of one now
  • Never had issues with usage of services
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Horrible customer service
  • Poor telephone customer service
  • Phone support

Capital One and Elan Financial Services Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

I applied for a personal loan and I received the form that it was approved , The guy name Erick Smith ha assisted me he...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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5

The original banker I applied through did not tell me all the details of the card. Elan Financial Services customer rep...

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Capital One and Elan Financial Services Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manage...

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1

The rewards program administered by Elan Financial Services on behalf of the Bank of New Hampshire (and others) does not...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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1

Applied for a credit card through my bank and was assured my card would arrive on Tuesday. Card arrived on Friday. Was t...

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Capital One and Elan Financial Services Latest Reviews

Recent published reviews
1

I paid for a airline ticket through capital one and the third party booking and Philippine Airlines Cancelled my flight...

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No votes

Shot me over to Reliacards number after hearing a gasp for air

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No votes

I received a letter to say I have a refund and it will be in my bank acc in 14 days it isnt there would like to talk to...

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1.3

My credit card rewards points were drained by fraud. Other than my calling them, no reply from the company. When...

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Capital One and Elan Financial Services Products and Services

Most reviewed product and services
  • Capital One Credit Card (368 reviews)
  • Capital One Loan (62 reviews)
  • Capital One Auto Loan (32 reviews)
  • Elan Financial Services Credit Card (119 reviews)
  • Elan Financial Services Rewards Program (7 reviews)
  • Elan Financial Services Payment Processing Service (7 reviews)