PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Elan Financial Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Elan Financial Services

Capital One and Elan Financial Services Overview

Total reviews
1362
360
Company responses
0
0
Issues resolved
6
4

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1362 reviews. It is 1002 reviews more than Elan Financial Services received since Dec 1, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Elan Financial Services customer support team than with Capital One customer service.

Capital One and Elan Financial Services Consumer Ratings

Rank
64 out of 1025 in Banks category
41 out of 361 in Cards category
Customer service
83 in category
37 in category
Product or Service Quality
67 in category
34 in category
Website
59 in category
38 in category

Capital One and Elan Financial Services Rating Details

Customer service
1.3 (344 reviews)
1.3 (194 reviews)
Reviewer's quote

...The poor 4-5 customer service folks I spoke with did not seem to have a script to read for this issue. The last person I spoke with was allegedly a supervisor and when I asked to speak to his superior he told me there was no one above him. Did not know I was speaking with CapitalOne's CEO..

Mary A

I called customer service and was told because the 9th was Saturday it didn't post till Monday. I've had a visa card for years through Cadence bank and have always paid by phone on the due date and never been charged late or intrest charges. My account was transferred to Elan last year without my...

Jerry N
Product or Service Quality
1.4 (319 reviews)
1.3 (170 reviews)
Reviewer's quote

:sad: :sleepy: :dead: :angry: :wtf: *** *** :wtf: *** This company has the very worst cutomer service during a hour and 45 minute call I was transfered 5 times to a account specialist and each person was a different one and no one could help me I was asking for 2 things to get help into my account...

PissedConsumer1693712

Couldn't log in, "we are experiencing technical difficulties," finally called, was told there was a FRAUD stop on my account based on one charge I'd made that was identical to others I'd made every year as long as I've had card. No one told me. "We called but you didn't answer. We didn't have...

Marcia P
Website
2 (295 reviews)
1.5 (148 reviews)
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

Elan's website suddenly did not provide for downloading customer transactions as it did in the past. Response to email was "call tech support". Tech support approached the response as if the problem were on my end of the connection...

PissedConsumer1524883

Capital One and Elan Financial Services Pros and Cons

Pros
  • Negative
  • Lost all my trust
  • I had faith in this company
  • No pros
  • Hard to think of one now
  • Never had issues with usage of services
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Horrible customer service
  • Poor telephone customer service
  • Not reliable

Capital One and Elan Financial Services Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

5

Service and rep were excellent

Capital One and Elan Financial Services Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

1

The rewards program administered by Elan Financial Services on behalf of the Bank of New Hampshire (and others) does not...

Capital One and Elan Financial Services Latest Reviews

Recent published reviews

Every few months, Capital One runs my credit and I did not request a credit card.

Read all 1362 reviews
1

This it's the worst company. Every week they prevent a charge from going thru due to fraud. I do not receive any...

Read all 360 reviews

Capital One and Elan Financial Services Products and Services

Most reviewed product and services
  • Capital One Credit Card (300 reviews)
  • Capital One Account (266 reviews)
  • Capital One Customer Care (75 reviews)
  • Elan Financial Services Credit Card (102 reviews)
  • Elan Financial Services Customer Care (85 reviews)
  • Elan Financial Services Account (34 reviews)