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Capital One
Elan Financial Services

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Capital One

Capital One

1.6
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1326 TOTAL REVIEWS
Rank
64 out of 1014
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    282
  • SUCCESSFUL
    70%
  • AVG CALL DURATION
    04:35
  • ISSUES RESOLVED
    21%
Top Products and Services
1.4
294 reviews
1.5
264 reviews
1.6
73 reviews
Elan Financial Services

Elan Financial Services

1.4
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 344 TOTAL REVIEWS
Rank
42 out of 362
in Cards category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    428
  • SUCCESSFUL
    38%
  • AVG CALL DURATION
    03:11
  • ISSUES RESOLVED
    7%
Top Products and Services
1.4
96 reviews
1.3
85 reviews
1.1
35 reviews

How would you compare Capital One vs Elan Financial Services?

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Anonymous
#1762978
Customer service
Elan is a poor choice..but they are resolving the problem
I have two Capitol One cards for years with great success
Product or Service Quality
Elan poor
capital one great
I have something else to compare
Wells Fargo now there is a bank who canceled my CC because I died
..took three weeks to get me back to life..age, social security #, account # just did not appear to help me...they made a mistake in the back office after three months of giving me a reason for the problem
# 2 had a credit card on my credit report for 4,000 and being late on Equifax ...the only reporting service ...its taken months to get this remove...not to mention is not my cc
we have to check our credit report or have a cc card monitoring service which I have now which caught Elans fake cc
Pookiejoe549
#1741463
Customer service
Elan financial is like a worn out muddy rutted weed filled back road to nowhere, where Capital One is like a fresh smooth 4 lane super highway that’s taken care of and has customers in mind
Product or Service Quality
Elan could try and make an attempt to model its web site and customer service towards capital one, but would need to flush out the toxic nasty culture of service reps that couldn’t care less about the customer or their experience, with a exception of a few that do care.
I have something else to compare
Capital one has the back bone and honesty to bill a capital one fee on your statement showing it was them that charged said fee, elan on the other hand, are so chicken *** they throw a mercant under the bus and add a line item charge for a elan fee and make it appear to be the mercant doing a extra charge not authorized by you the customer so the customer goes after the merchant in regards to bad reviews and complaints because who the *** would know it was elan that did that deed since they misrepresented the line item charge to look like anything but a elan fee.
I will always look to see who services or provided a credit card before I sign up, if it’s ELAN- I’m out of there
ELAN= Ever Lasting Asinine Nuisance

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