PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Elan Financial Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Elan Financial Services

Capital One and Elan Financial Services Overview

Total reviews
1396
371
Company responses
0
0
Issues resolved
6
4

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1396 reviews. It is 1025 reviews more than Elan Financial Services received since Dec 1, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Elan Financial Services customer support team than with Capital One customer service.

Capital One and Elan Financial Services Consumer Ratings

Rank
66 out of 921 in Banks category
52 out of 358 in Cards category
Customer service
83 in category
40 in category
Product or Service Quality
66 in category
38 in category
Website
64 in category
40 in category

Capital One and Elan Financial Services Rating Details

Customer service
1.3 (360 reviews)
1.2 (200 reviews)
Reviewer's quote

CAPITAL ONE's errors and abysmal business policies and customer service: >;;;;;; Capital One imposed an arbitrary 8:00 cutoff time (unlike ANY other card or financial product whereby the cutoff times are 12pm of the actual date--likely this is so Capital One can extract for junk-fees from...

Doniel

...Your customer service reps are the worst Ive ever had to work with. Rude,rude, rude!!!!!..

Dayna C
Product or Service Quality
1.4 (333 reviews)
1.3 (174 reviews)
Reviewer's quote

Unfortunately, he was not able to perform any of the options due to very limited service. There is a tollfree number for this situation posted on the bottom of the webpage’s verification page. When I called the tollfree number, they asked for him to send a photo of the front and back of a...

Ron

clannot provide service when there is a dispute..

PissedConsumer1733735
Website
1.9 (307 reviews)
1.5 (150 reviews)
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

Elan's website suddenly did not provide for downloading customer transactions as it did in the past. Response to email was "call tech support". Tech support approached the response as if the problem were on my end of the connection...

PissedConsumer1524883

Capital One and Elan Financial Services Pros and Cons

Pros
  • Negative
  • Lost all my trust
  • I had faith in this company
  • No pros
  • Hard to think of one now
  • Never had issues with usage of services
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Horrible customer service
  • Poor telephone customer service
  • Not reliable

Capital One and Elan Financial Services Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

5

Service and rep were excellent

Capital One and Elan Financial Services Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

1

The rewards program administered by Elan Financial Services on behalf of the Bank of New Hampshire (and others) does not...

Capital One and Elan Financial Services Latest Reviews

Recent published reviews

All numbers say invalid when calling

Read all 1396 reviews
1.2

Husband had work injury. Off work for 2 yrs, 3 surgery.lost everything. No unemployment due to owner telling
Love. Lost h...

Read all 371 reviews

Capital One and Elan Financial Services Products and Services

Most reviewed product and services
  • Capital One Credit Card (314 reviews)
  • Capital One Account (268 reviews)
  • Capital One Customer Care (76 reviews)
  • Elan Financial Services Credit Card (108 reviews)
  • Elan Financial Services Customer Care (85 reviews)
  • Elan Financial Services Account (34 reviews)