PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Discover Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Discover Bank

Capital One and Discover Bank Overview

Total reviews
1364
220
Company responses
0
0
Issues resolved
6
2

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1364 reviews. It is 1144 reviews more than Discover Bank received since Feb 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Discover Bank customer support team than with Capital One customer service.

Capital One and Discover Bank Consumer Ratings

Rank
65 out of 1027 in Banks category
58 out of 1027 in Banks category
Customer service
82 in category
72 in category
Product or Service Quality
67 in category
40 in category
Website
59 in category
34 in category

According to consumer ratings and reviews, Discover Bank ranks 7 points higher in the Banks category than Capital One. People gave Capital One 1.3 stars for Customer service criterion in Banks category and it is 131 points higher than the worst rated brand in this category. At the same time, Discover Bank was rated 1.4 stars for Customer service criterion in this category and it is 141 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Discover Bank has a higher rating than Capital One. Regarding Website criterion, consumers gave Capital One 2 stars and it is 72% greater than other in category. Discover Bank however was rated 2.2 stars and it is 84% greater than other in category.

Capital One and Discover Bank Rating Details

Customer service
1.3 (345 reviews)
1.4 (68 reviews)
Reviewer's quote

...The poor 4-5 customer service folks I spoke with did not seem to have a script to read for this issue. The last person I spoke with was allegedly a supervisor and when I asked to speak to his superior he told me there was no one above him. Did not know I was speaking with CapitalOne's CEO..

Mary A

...regarding "not having credit extended to me for no good cause", and I contend that after I told the rep that being rude is unacceptable cause "I am a paying customer", and since my account has been open going on two years, perfect paying record, the credit limit increase should be applied without me having to ask for it. I am a good paying...

Ray W
Product or Service Quality
1.4 (320 reviews)
1.5 (62 reviews)
Reviewer's quote

:sad: :sleepy: :dead: :angry: :wtf: *** *** :wtf: *** This company has the very worst cutomer service during a hour and 45 minute call I was transfered 5 times to a account specialist and each person was a different one and no one could help me I was asking for 2 things to get help into my account...

PissedConsumer1693712

I have made repeated attempts to communicate via the secure mail server provided when I login to my account. I have no phone and very minimal access to Internet. I have alerted Discover to their error in allowing a nearly $2800 charge to be made to my secured credit card with only $500. The card...

Senta C
Website
2 (296 reviews)
2.2 (57 reviews)
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

I am happy to assist you today! At the time the balance was viewed this morning, our Website was being updated; consequently the transaction information you received may have been incomplete. When this happens, I suggest logging in to the Account Center later in the day to view the most up-to-date...

PissedConsumer1057120

Capital One and Discover Bank Pros and Cons

Pros
  • Negative
  • Lost all my trust
  • I had faith in this company
  • Less wait time to call customer care
  • Customer service
  • Cash back
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Customer service
  • Not willing to help
  • Insensitive-uncaring customer service

Capital One and Discover Bank Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

4.8

I agree with a lot of those that have positive reviews about Discover.
One thing to always remember is that if you choos...

Capital One and Discover Bank Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

1

My Discover Card payment was due on 7 July 2014. I paid the bill on 8 July 2014 and they subsequently suspended my card...

Capital One and Discover Bank Latest Reviews

Recent published reviews
1

Were extremely difficult to work with when trying to transfer a balance to the account for a promo rate
Talked over us an...

Read all 1364 reviews
1

Unfair business practices; I received a letter on December 2, 2019 from Discover Card Services dated NOvember 23, 2019...

Read all 220 reviews

Capital One and Discover Bank Products and Services

Most reviewed product and services
  • Capital One Credit Card (301 reviews)
  • Capital One Account (266 reviews)
  • Capital One Customer Care (75 reviews)
  • Discover Bank Credit Card (68 reviews)
  • Discover Bank Account (46 reviews)
  • Discover Bank Customer Care (18 reviews)