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Delete
  • 1 ISSUES RESOLVED
  • 826 TOTAL REVIEWS
  • $810K CLAIMED LOSSES
  • $3.9K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Tramatizing 2
  • 24 hour customer service 2
  • Ability to speak with a live individual 2
  • Service 1
  • Speed of process 1

Customers don't like

  • Horrible customer service15
  • Given the runaround12
  • Being lied to11
  • Account mishandled and wrong info8
  • Poorly handled8
Delete
  • 1 ISSUES RESOLVED
  • 176 TOTAL REVIEWS
  • $40.3K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Lack of fees is nice 6
  • Convienance of the card 4
  • Always have been good 1
  • Security like social security 1

Customers don't like

  • I hate direct express11
  • Customer service9
  • Poor everything9
  • Waiting time on phone7
  • Way they talk to you on the phone4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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