PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Capital One

Chase Bank and Capital One Overview

Total reviews 1769 1643
Company responses 0 0
Issues resolved 9 7

Chase Bank and Capital One Consumer Ratings

Rank
109 out of 750 in Banks category
86 out of 750 in Banks category
Customer service
105 in category
86 in category
Product or Service Quality
53 in category
69 in category
Website
57 in category
82 in category
Reliability
68 in category
60 in category

Chase Bank and Capital One Rating Details

Customer service
1.3 (525 reviews)
1.3 (489 reviews)
Reviewer's quote

I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

Read full review

...The customer service sucks there is none..

Read full review
Product or Service Quality
1.6 (459 reviews)
1.4 (454 reviews)
Reviewer's quote

..." Needless to say I was shocked but not surprised since increasingly their service quality has significantly deteriorated..

Read full review

...This is bad customer service!..

Read full review
Website
2 (415 reviews)
1.9 (414 reviews)
Reviewer's quote

They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

Read full review

...Called every number on their website 9/19/20 to hear they were closed. Who closes or does not update their fraud numbers. Had to drive like maniac to branch to be told of call this number!...

Read full review
Reliability
1.4 (382 reviews)
1.4 (410 reviews)
Reviewer's quote

I am very disappointed in the way the way chase dealt with my complaint. They were not very helpful. I felt like I was committed a fraud or something.Sometimes these companies pose as the company and come to find out we get tricked into giving our Card information not knowing we are being conceived...

Read full review

all problems were resolved within a timely matter.

Read full review

Chase Bank and Capital One Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Horrible customer service
  • Poorly handled
  • Given the runaround

Chase Bank and Capital One Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Read full review
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

Read full review
5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

Read full review
5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

Read full review

Chase Bank and Capital One Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Read full review
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manage...

Read full review
1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

Read full review
1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

Read full review

Chase Bank and Capital One Latest Reviews

Recent published reviews
No votes

I work nights I owed 77 dollars to my account Tuesday afternoon I was told if a deposit was put in before 11 am you...

Read full review
3.8

all problems were resolved within a timely matter.

Read full review
No votes

two charges we did not make and there is no place to cancel them. I would like if you could cancel them since we do not...

Read full review
No votes

Can't access mobile website and enter username or password

Read full review

Chase Bank and Capital One Products and Services

Most reviewed product and services
  • Chase Bank Credit Card (206 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)
  • Capital One Credit Card (370 reviews)
  • Capital One Loan (62 reviews)
  • Capital One Auto Loan (32 reviews)