PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chase Bank and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Chase Bank
Capital One

Chase Bank and Capital One Overview

Total reviews
1633
1396
Company responses
0
0
Issues resolved
6
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1633 reviews. It is 237 reviews more than Capital One received since Dec 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Chase Bank customer support team and Capital One customer service.

Chase Bank and Capital One Consumer Ratings

Rank
91 out of 921 in Banks category
66 out of 921 in Banks category
Customer service
97 in category
81 in category
Product or Service Quality
37 in category
64 in category
Website
46 in category
63 in category

According to consumer ratings and reviews, Capital One ranks 25 points higher in the Banks category than Chase Bank. People gave Chase Bank 1.3 stars for Customer service criterion in Banks category and it is 115 points higher than the worst rated brand in this category. At the same time, Capital One was rated 1.3 stars for Customer service criterion in this category and it is 131 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Capital One. Regarding Website criterion, consumers gave Chase Bank 2 stars and it is 78% greater than other in category. Capital One however was rated 1.9 stars and it is 70% greater than other in category.

Chase Bank and Capital One Rating Details

Customer service
1.3 (450 reviews)
1.3 (360 reviews)
Reviewer's quote

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle

CAPITAL ONE's errors and abysmal business policies and customer service: >;;;;;; Capital One imposed an arbitrary 8:00 cutoff time (unlike ANY other card or financial product whereby the cutoff times are 12pm of the actual date--likely this is so Capital One can extract for junk-fees from...

Doniel
Product or Service Quality
1.6 (381 reviews)
1.4 (333 reviews)
Reviewer's quote

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534

Unfortunately, he was not able to perform any of the options due to very limited service. There is a tollfree number for this situation posted on the bottom of the webpage’s verification page. When I called the tollfree number, they asked for him to send a photo of the front and back of a...

Ron
Website
2 (351 reviews)
1.9 (307 reviews)
Reviewer's quote

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

Chase Bank and Capital One Pros and Cons

Pros
  • Convenience
  • Having atms everywhere
  • Website
  • Negative
  • Lost all my trust
  • I had faith in this company
Cons
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives
  • Horrible customer service
  • Poorly handled
  • Given the runaround

Chase Bank and Capital One Most Positive Reviews

Top rated reviews
5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

Chase Bank and Capital One Most Critical Reviews

Lowest rated reviews
1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

Chase Bank and Capital One Latest Reviews

Recent published reviews
1

THE WORSE BANK I HAVE DEALT WITH IF I NEW THIS BANK WAS TIED TO MY AMAZON CARD I WOULD NEVER GOTTEN THE CARD THEY...

Read all 1633 reviews

All numbers say invalid when calling

Read all 1396 reviews

Chase Bank and Capital One Products and Services

Most reviewed product and services
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)
  • Capital One Credit Card (314 reviews)
  • Capital One Account (268 reviews)
  • Capital One Customer Care (76 reviews)