PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Chase Bank

Capital One and Chase Bank Overview

Total reviews 2096 2368
Company responses 0 0
Issues resolved 13 16

Capital One and Chase Bank Consumer Ratings

Rank
212 out of 1245 in Banks category
190 out of 1245 in Banks category
Customer service
218 in category
217 in category
Product or Service Quality
195 in category
160 in category
Website
189 in category
139 in category
Reliability
180 in category
161 in category

Capital One and Chase Bank Rating Details

Customer service
1.4
(710 reviews)
1.4
(775 reviews)
Reviewer's quote

...After an hour of *** customer service - I explained that I needed to return to work, and terminated my call. So completely frustrating!! "What's in your wallet" - I got a whole bunch of annoyance!!!..

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...When I call customer service I get *** and told to call back . call back and told to wait ..

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Product or Service Quality
1.5
(644 reviews)
1.6
(673 reviews)
Reviewer's quote

Declined with no explanation for a free public service? A free credit monitoring service, which is offered to all customers..

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called customer service got some *** in hati after 2 hrs in their phone maze he talked like he had a mouth full of *** wich was by design i will be closing this acct chase freedom will not be in my wallet..

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Website
1.8
(609 reviews)
2
(630 reviews)
Reviewer's quote

...Maybe if I complain on this website theyll stop robbing people who have a Walmart credit card account with them. They also keep giving me the run arounds whenever I call and pretend to solve my issue temporarily and then do the same thing again..

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...You are not transferred to a Zelle website when doing a Zelle transaction. It is all part of Chase. I have no way of discovering who Kim Kirkland is or getting any of her information without Chase demanding the information associated with her bank account who relayed my money to her...

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Reliability
1.5
(599 reviews)
1.6
(617 reviews)
Reviewer's quote

I, M .Milano, have 4 credit cards with Capital One. I have made all payments on time for over 2 years!Recently I was told that I need an operation, not covered by insurance. It is life threatening.I emailed, and called Capital One to assist me with reducing my monthly payments so I would have some...

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FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant disclose to me they closed my account and now I have to wait for a check to get my money

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Capital One and Chase Bank Pros and Cons

Pros
  • Lost all my trust
  • I had faith in this company
  • Negative
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Capital One and Chase Bank Most Positive Reviews

Top rated reviews
5

Auto mated service answed my question this was my only concern l am a first time user of my card an this was my only...

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5

Waiting for call back. Uploaded documents and have not heard about my card status Have been waiting a few days

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5

Its all good baby baby.... they worked hard to make sure over due balances didnt accrue interest or hit my credit...

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5

By a website that was selling a device invented by Elon Musk to save electricity thus lowing ones electrical bill.

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Capital One and Chase Bank Most Critical Reviews

Lowest rated reviews
1

Capital One Auto Finance is an example of why we need better regulations governing large corporations, but they're not a...

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1

November 2014 we opened an Amazon rewards chase account. After a few days of us using it, our account was cancelled due...

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1

I, M .Milano, have 4 credit cards with Capital One. I have made all payments on time for over 2 years!
Recently I was tol...

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1

FuI opened my account around the end of February I deposited $705. Then for whatever reason that they say they cant...

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Capital One and Chase Bank Latest Reviews

Recent published reviews
No votes

No complaints just want update on acceptance. I would just like a update to see if Im accepted. So if someone can reach...

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No votes

Someone keeps emailing me saying that my chase card has been fully paid.and I don't have a chase card at all.could you...

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No votes

I received an invitation to apply for a secured card, which I promptly did. After applying and getting approved, I...

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No votes

Just waiting on my new card to arrive.. I talked to customer service a day or so ago n he said my new card is on the...

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