PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Chase Bank

Capital One and Chase Bank Overview

Total reviews
1563
1711
Company responses
0
0
Issues resolved
7
9

Capital One and Chase Bank Consumer Ratings

Rank
67 out of 710 in Banks category
91 out of 710 in Banks category
Customer service
85 in category
98 in category
Product or Service Quality
66 in category
42 in category
Website
73 in category
55 in category
Reliability
58 in category
64 in category

Capital One and Chase Bank Rating Details

Customer service
1.3 (439 reviews)
1.2 (495 reviews)
Reviewer's quote

...I waited 10 days then called customer service, they tell me the transfer was cancelled at the bank. In the mean time the interest rate for that CD had dropped. They said i had to open a new account as the other one i opened was dead, and couldn't be used...

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I called the Chase customer service to inquire about cancellation. According to a Chase credit specialist, my cards were cancelled due to too many credit inquiry. In time of current pandemic, is it uncommon to shore up source of viable credits? Every company is struggling to forecast their...

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Product or Service Quality
1.4 (406 reviews)
1.6 (427 reviews)
Reviewer's quote

Ok, so I was owned a refund for 269 for a gap product because I paid the car note early. So I call on April 29, 2020, to see what was going on and was told that it went to the wrong account. It will take a few days to fixed and I check will be sent...

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...At first it's 24 hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed and got a recording and a disconnect...

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Website
1.9 (374 reviews)
2 (387 reviews)
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

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I thought I was making a purchase on a legit website when I found out it was a scam site. the site disappears with no confirming email from them. I called chase customer service...

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Reliability
1.4 (359 reviews)
1.3 (352 reviews)
Reviewer's quote

Put on hold 4 times than they hung up on meNever got a straight answer

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Avoid My company filed for an SBA PPP loan through Chase Bank. The firm has been a Chase customer for more than 44 years.Chase sent an email saying that the loan was approved on April 30. The funds were deposited in the company checking account on May 1.It has been 20 days since the loan funds were...

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Capital One and Chase Bank Pros and Cons

Pros
  • Lost all my trust
  • Negative
  • I had faith in this company
  • Convenience
  • Having atms everywhere
  • When chase cared about customers
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Capital One and Chase Bank Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Capital One and Chase Bank Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Capital One and Chase Bank Latest Reviews

Recent published reviews
1.4

Put on hold 4 times than they hung up on me
Never got a straight answer

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1

Avoid My company filed for an SBA PPP loan through Chase Bank. The firm has been a Chase customer for more than 44 years...

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1

I sent capitol One 4 emails closing the account #6890 as of 4/1/2020. They have added charges that I did not...

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1

I called the branch last week to see about cashing out some series ee bonds.The gentleman I spoke with suggested...

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Capital One and Chase Bank Products and Services

Most reviewed product and services
  • Capital One Credit Card (349 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (91 reviews)
  • Chase Bank Account (230 reviews)
  • Chase Bank Credit Card (198 reviews)
  • Chase Bank Mortgage (166 reviews)