PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Chase Bank

Capital One and Chase Bank Overview

Total reviews
1366
1629
Company responses
0
0
Issues resolved
6
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 263 reviews more than Capital One received since Dec 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Capital One customer support team and Chase Bank customer service.

Capital One and Chase Bank Consumer Ratings

Rank
65 out of 1027 in Banks category
87 out of 1027 in Banks category
Customer service
82 in category
94 in category
Product or Service Quality
67 in category
36 in category
Website
59 in category
42 in category

According to consumer ratings and reviews, Capital One ranks 22 points higher in the Banks category than Chase Bank. People gave Capital One 1.3 stars for Customer service criterion in Banks category and it is 131 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Chase Bank has a higher rating than Capital One. Regarding Website criterion, consumers gave Capital One 2 stars and it is 72% greater than other in category. Chase Bank however was rated 2.1 stars and it is 80% greater than other in category.

Capital One and Chase Bank Rating Details

Customer service
1.3 (345 reviews)
1.3 (448 reviews)
Reviewer's quote

...The poor 4-5 customer service folks I spoke with did not seem to have a script to read for this issue. The last person I spoke with was allegedly a supervisor and when I asked to speak to his superior he told me there was no one above him. Did not know I was speaking with CapitalOne's CEO..

Mary A

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534
Product or Service Quality
1.4 (320 reviews)
1.6 (379 reviews)
Reviewer's quote

:sad: :sleepy: :dead: :angry: :wtf: *** *** :wtf: *** This company has the very worst cutomer service during a hour and 45 minute call I was transfered 5 times to a account specialist and each person was a different one and no one could help me I was asking for 2 things to get help into my account...

PissedConsumer1693712

I wish to file complaint against phone customer service rep named Cindy, she rudely talked e my 100 yr old mom, she refused to talk to me. I am an authorized user on the account. She hassled both of us and referred me to fair depy saying I can’t use card 4833-1602–0178–3674...

PissedConsumer1687344
Website
2 (296 reviews)
2.1 (349 reviews)
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B

Capital One and Chase Bank Pros and Cons

Pros
  • Negative
  • Lost all my trust
  • I had faith in this company
  • Convenience
  • Having atms everywhere
  • Online banking
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Capital One and Chase Bank Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Capital One and Chase Bank Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Capital One and Chase Bank Latest Reviews

Recent published reviews

My card was activated successfully

Read all 1366 reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews

Capital One and Chase Bank Products and Services

Most reviewed product and services
  • Capital One Credit Card (302 reviews)
  • Capital One Account (266 reviews)
  • Capital One Customer Care (75 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)