PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
Chase Bank

Capital One and Chase Bank Overview

Total reviews 1610 1755
Company responses 0 0
Issues resolved 7 9

Capital One and Chase Bank Consumer Ratings

Rank
79 out of 739 in Banks category
101 out of 739 in Banks category
Customer service
91 in category
No votes
Product or Service Quality
69 in category
No votes
Website
75 in category
No votes
Reliability
65 in category
No votes

Capital One and Chase Bank Rating Details

Customer service
1.3 (469 reviews)
No votes
Reviewer's quote

...Furthermore, the customer service supervisors are rude, unhelpful, and clearly do not care whether you are retained as a customer or not. You should use absolutely ANY other credit card company on the planet besides Capital One. They are about as bad as a company possibly can be..

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The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service..

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Product or Service Quality
1.4 (433 reviews)
No votes
Reviewer's quote

...The customer service has been wonderful. Cash back is simple. Never had an issue with billing...

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I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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Website
1.9 (397 reviews)
No votes
Reviewer's quote

They say on their website that they are interested in helping people during this time of covid but when I called they first offered me 30 dollars off (they also said I pay my balance "most of the time" which I corrected them to EVERY month I pay the entire balance and I have the statement to prove...

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Reliability
1.4 (389 reviews)
No votes
Reviewer's quote

They are *** awful. They switched both my checking and savings accounts to new accounts without letting me know. The checking doesn't even gain any interest anymore. Their reasoning was that they have acquired several small banks and this was the "best" solution for everyone.I work for myself and...

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I have a credit score of 801. I own my home free and clear. I have money in the bank. My income is higher than most persons. Why would I be automatically be turned down for a sapphire card after chase bank said I was pre approved. I have never filed bankruptcy, never been late with a payment to...

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Capital One and Chase Bank Pros and Cons

Pros
  • Lost all my trust
  • Negative
  • I had faith in this company
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Capital One and Chase Bank Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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Capital One and Chase Bank Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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Capital One and Chase Bank Latest Reviews

Recent published reviews
No votes

Why am I still getting interest charges while I complete my payments on time?

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1

The customer service representative are so uncompetitive. They are good for nothing Don't ever call customer service

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5

I had potential fraud on my card so I called to explore and they resolved the issue immediately.

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1

I have a credit score of 801. I own my home free and clear. I have money in the bank. My income is higher than most...

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Capital One and Chase Bank Products and Services

Most reviewed product and services
  • Capital One Credit Card (362 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (97 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (204 reviews)
  • Chase Bank Mortgage (168 reviews)