PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CareCredit and Capital One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CareCredit
Capital One

CareCredit and Capital One Overview

Total reviews
477
1564
Company responses
0
0
Issues resolved
1
7

CareCredit and Capital One Consumer Ratings

Rank
19 out of 198 in Cards category
67 out of 710 in Banks category
Customer service
16 in category
84 in category
Product or Service Quality
15 in category
65 in category
Interest Rate
15 in category
60 in category
Website
13 in category
71 in category

CareCredit and Capital One Rating Details

Customer service
1.8 (101 reviews)
1.3 (440 reviews)
Reviewer's quote

...I AM ACTIVE MILITARY STATIONED IN JAPAN WITH A 12-HOUR TIME DIFFERENCE MAKING IT IMPOSSIBLE TO CONNECT WITH A LIVE BODY VIA THE ONLY CONTACT OPTION: THEIR CUSTOMER SERVICE LINE WITH NO OTHER CONTACT OPTION THE INTEREST IS RAPING BUT IF YOU'RE DESPERATE TO FIND A WAY TO MANAGE, YOU TAKE WHAT YOU'RE APPROVED...

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...I waited 10 days then called customer service, they tell me the transfer was cancelled at the bank. In the mean time the interest rate for that CD had dropped. They said i had to open a new account as the other one i opened was dead, and couldn't be used...

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Product or Service Quality
2.1 (99 reviews)
1.4 (407 reviews)
Reviewer's quote

First of all, none of the customer service reps understand English! I tried explaining to them that I purchased a voucher for a "Four-Week Introductory Weight-Loss Package and Eight Lipotropic B12 Bioenergetic Tabs" FROM LIVING SOCIAL &;;; made the appt with the doctor who pushed his $1899...

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Ok, so I was owned a refund for 269 for a gap product because I paid the car note early. So I call on April 29, 2020, to see what was going on and was told that it went to the wrong account. It will take a few days to fixed and I check will be sent...

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Interest Rate
1.8 (93 reviews)
1.6 (343 reviews)
Reviewer's quote

I have had care credit for a year they are the worst company with worst interest rate. I would not recommend them to anyone even in desperation cuz the heart attack you will get after you see your bill is not worth it. There customer service sucks and they are not willing to compromise with you to...

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...The interest rate is high. I rarely use this card tried to speak with someone about this and I was on the phone holding for 2 1/2 hours. No one answered just a recording to continue to wait (I have the screen shot to prove this)...

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Website
2.3 (92 reviews)
1.9 (374 reviews)
Reviewer's quote

...about as helpful as the *** website they've spent 10. 00 to get up and running. Sorry, just very frustrated and figured I wouldnt hold back :) ..

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...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

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CareCredit and Capital One Pros and Cons

Pros
  • That i was approved for a credit line
  • Convenience
  • No interest if paid off within the promotional period
  • Lost all my trust
  • Negative
  • I had faith in this company
Cons
  • Poor customer service
  • Misleading information about promotional periods
  • Suspicious business practices
  • Horrible customer service
  • Poorly handled
  • Given the runaround

CareCredit and Capital One Most Positive Reviews

Top rated reviews
5

May 15, 2015 I placed $2,000.00 on my Care Credit card. They have been pleasant to work with. I have read the other...

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5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

I easily obtained a Care credit account, after my endodontist recommended it for the payment of the over priced procedur...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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CareCredit and Capital One Most Critical Reviews

Lowest rated reviews
1

It used to be that if your pet needed expensive emergency care or any kind of expensive care but you didn't have all...

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1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

my doctor advised me to use "care" credit for lasik eye surgery a couple years ago. this credit card compay WILL NOT...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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CareCredit and Capital One Latest Reviews

Recent published reviews
No votes

My account was supposed to be paid off and I still get bills from you cannot call and get through because to busy I...

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1

Capital One charges cardholders interest even after the remanding balance is paid in full, this is predatory lending....

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No votes

I was on the phone for over an hour I never got the problem solved I lost my Care Credit Card you want to send me a new...

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1.4

Put on hold 4 times than they hung up on me
Never got a straight answer

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CareCredit and Capital One Products and Services

Most reviewed product and services
  • Carecredit Account (111 reviews)
  • Carecredit Credit Card (110 reviews)
  • Carecredit Customer Care (37 reviews)
  • Capital One Credit Card (350 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (91 reviews)