PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and CareCredit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
CareCredit

Capital One and CareCredit Overview

Total reviews 1622 484
Company responses 0 0
Issues resolved 7 3

Capital One and CareCredit Consumer Ratings

Rank
82 out of 740 in Banks category
18 out of 204 in Cards category
Customer service
83 in category
19 in category
Product or Service Quality
64 in category
13 in category
Website
73 in category
9 in category
Reliability
61 in category
12 in category

Capital One and CareCredit Rating Details

Customer service
1.3 (477 reviews)
1.7 (104 reviews)
Reviewer's quote

...They are HORRIBLE! The customer service, DISPICIABLE! So I paid my credit card bill, on Friday, 09/18. As of today 09/22, I called customer no-service department because my payment had not posted. The rep tells me that they are holding my payment until 09/25...

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Spoke to 4 people in customer service. First one who spoke in accented English understood what I needed and she was to transfer me to online assistance. Call was disconnected...

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Product or Service Quality
1.4 (442 reviews)
2.1 (102 reviews)
Reviewer's quote

Worst customer service on the capital one credit card Made my payment 4 days early honest mistake of $9 charged me $28 dollars would not waive the fee Pay on time or before always for years and this is how they treat customers Not a good company very disappointed Would not recommend..

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...MILITARY STATIONED IN JAPAN WITH A 12-HOUR TIME DIFFERENCE MAKING IT IMPOSSIBLE TO CONNECT WITH A LIVE BODY VIA THE ONLY CONTACT OPTION: THEIR CUSTOMER SERVICE LINE WITH NO OTHER CONTACT OPTION THE INTEREST IS RAPING BUT IF YOU'RE DESPERATE TO FIND A WAY TO MANAGE, YOU TAKE WHAT YOU'RE APPROVED...

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Website
1.9 (403 reviews)
2.3 (95 reviews)
Reviewer's quote

...Called every number on their website 9/19/20 to hear they were closed. Who closes or does not update their fraud numbers. Had to drive like maniac to branch to be told of call this number!...

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...about as helpful as the *** website they've spent 10. 00 to get up and running. Sorry, just very frustrated and figured I wouldnt hold back :) ..

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Reliability
1.4 (398 reviews)
1.7 (93 reviews)
Reviewer's quote

ive been banking for years at your company i feel like your company is not trying to help your customer . i tried filling out for your credit card program on restoring my credit .when your company decline me. im starting to hate this bank im thinking of changing banks.

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Care credit just close my account because I don't use the card during 1 year .

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Capital One and CareCredit Pros and Cons

Pros
  • Lost all my trust
  • Negative
  • I had faith in this company
  • That i was approved for a credit line
  • Convenience
  • No interest if paid off within the promotional period
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Poor customer service
  • Very poor customer service
  • Misleading information about promotional periods

Capital One and CareCredit Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

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5

May 15, 2015 I placed $2,000.00 on my Care Credit card. They have been pleasant to work with. I have read the other...

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5

I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount...

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5

I easily obtained a Care credit account, after my endodontist recommended it for the payment of the over priced procedur...

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Capital One and CareCredit Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

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1

It used to be that if your pet needed expensive emergency care or any kind of expensive care but you didn't have all...

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1

I get at least 4 robo calls a day from Capital One. Each and every one of them hangs up as soon as I answer. They know I...

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1

my doctor advised me to use "care" credit for lasik eye surgery a couple years ago. this credit card compay WILL NOT...

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Capital One and CareCredit Latest Reviews

Recent published reviews
1.4

ive been banking for years at your company i feel like your company is not trying to help your customer . i tried...

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No votes

No complaint. Havent used card in three years so unable to find it for dental procedure today. I understand the dental...

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4

Agent did what they could but are just limited in options

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No votes

Called twice trying to talk to someone to credit my account with $$ I earned with Reward Points. I was transferred aroun...

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Capital One and CareCredit Products and Services

Most reviewed product and services
  • Capital One Credit Card (366 reviews)
  • Capital One Account (278 reviews)
  • Capital One Customer Care (97 reviews)
  • Carecredit Credit Card (114 reviews)
  • Carecredit Account (112 reviews)
  • Carecredit Customer Care (37 reviews)