PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One and CareCredit as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One
CareCredit

Capital One and CareCredit Overview

Total reviews
1364
462
Company responses
0
0
Issues resolved
6
1

Capital One was first mentioned on PissedConsumer on Dec 14, 2007 and since then this brand received 1364 reviews. It is 902 reviews more than CareCredit received since Oct 11, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Capital One customer support team and CareCredit customer service.

Capital One and CareCredit Consumer Ratings

Rank
65 out of 1028 in Banks category
15 out of 362 in Cards category
Customer service
82 in category
15 in category
Product or Service Quality
67 in category
10 in category
Website
59 in category
10 in category

Capital One and CareCredit Rating Details

Customer service
1.3 (345 reviews)
1.7 (94 reviews)
Reviewer's quote

...The poor 4-5 customer service folks I spoke with did not seem to have a script to read for this issue. The last person I spoke with was allegedly a supervisor and when I asked to speak to his superior he told me there was no one above him. Did not know I was speaking with CapitalOne's CEO..

Mary A

I spoke to a customer service agent and asked how to set up a notification for when my promotional dated ended. I set up to be notified 10 days before that date so I could pay the balance and avoid interest. I told the agent I don't review monthly statements I just want to be reminded to pay it in...

Tatha J
Product or Service Quality
1.4 (320 reviews)
2.2 (93 reviews)
Reviewer's quote

:sad: :sleepy: :dead: :angry: :wtf: *** *** :wtf: *** This company has the very worst cutomer service during a hour and 45 minute call I was transfered 5 times to a account specialist and each person was a different one and no one could help me I was asking for 2 things to get help into my account...

PissedConsumer1693712

They have the WORST account managers I've ever had the disgrace of speaking with. I called them once with an Issue and this manager named BRENDA gave me so much attitude and was condescending. She continuously went off topic and never addressed my issue. I waited 40 minutes to get on the phone and...

PissedConsumer1493360
Website
2 (296 reviews)
2.4 (86 reviews)
Reviewer's quote

...Now I am on a mission to let everyone know on every website possible to stay away from Capitol One. They will rip you off, screw you over, it's just a matter of time..

PissedConsumer1566704

...about as helpful as the *** website they've spent 10. 00 to get up and running. Sorry, just very frustrated and figured I wouldnt hold back :) ..

PissedConsumer778982

Capital One and CareCredit Pros and Cons

Pros
  • Negative
  • Lost all my trust
  • I had faith in this company
  • That i was approved for a credit line
  • Convenience
  • Use right away
Cons
  • Horrible customer service
  • Poorly handled
  • Given the runaround
  • Poor customer service
  • Misleading information about promotional periods
  • Disreputable practices

Capital One and CareCredit Most Positive Reviews

Top rated reviews
5

I am not an angry customer. I've had 2 vehicles financed with capital one, using the blank check for both and I haven't...

5

May 15, 2015 I placed $2,000.00 on my Care Credit card. They have been pleasant to work with. I have read the other...

Capital One and CareCredit Most Critical Reviews

Lowest rated reviews
1

They advertise "...get double mileage for every $ spent... good on any airline..."
Too good to be true: Yes. Their manag...

1

It used to be that if your pet needed expensive emergency care or any kind of expensive care but you didn't have all...

Capital One and CareCredit Latest Reviews

Recent published reviews
1

Were extremely difficult to work with when trying to transfer a balance to the account for a promo rate
Talked over us an...

Read all 1364 reviews

They are not answering the phone. It hangs up.

Read all 462 reviews

Capital One and CareCredit Products and Services

Most reviewed product and services
  • Capital One Credit Card (301 reviews)
  • Capital One Account (266 reviews)
  • Capital One Customer Care (75 reviews)
  • Carecredit Account (110 reviews)
  • Carecredit Credit Card (110 reviews)
  • Carecredit Customer Care (35 reviews)