PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One 360 and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One 360
Wells Fargo

Capital One 360 and Wells Fargo Overview

Total reviews
174
1574
Company responses
0
0
Issues resolved
0
0

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1574 reviews. It is 1400 reviews more than Capital One 360 received since Sep 26, 2013.

Capital One 360 and Wells Fargo Consumer Ratings

Rank
77 out of 921 in Banks category
85 out of 921 in Banks category
Customer service
64 in category
93 in category
Website
118 in category
69 in category
Reliability
45 in category
84 in category

According to consumer ratings and reviews, Capital One 360 ranks 8 points higher in the Banks category than Wells Fargo. People gave Capital One 360 1.5 stars for Customer service criterion in Banks category and it is 149 points higher than the worst rated brand in this category. At the same time, Wells Fargo was rated 1.3 stars for Customer service criterion in this category and it is 120 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Wells Fargo has a higher rating than Capital One 360. Regarding Reliability criterion, consumers gave Capital One 360 1.5 stars and it is 79% greater than other in category. Wells Fargo however was rated 1.2 stars and it is 61% greater than other in category.

Capital One 360 and Wells Fargo Rating Details

Customer service
1.5 (96 reviews)
1.3 (371 reviews)
Reviewer's quote

...Customer service was unable to provide any contact information. I can not use my debit card for 30 days..

Marianna K

...com – your company’s #1 value = •Doing what’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime...

Casey B
Website
1.4 (93 reviews)
1.9 (307 reviews)
Reviewer's quote

...So, I go to the website and begin the process. Can't get beyond the sign-on phase. Account insists on 2-step authorization, but I never receive the code...

ronald r

...Had to call the phone number to get help off there website. Just to find out they deleted my password. They claimed it was because of a software update...

PissedConsumer1445000
Reliability
1.5 (83 reviews)
1.2 (280 reviews)
Reviewer's quote

I was checking my savings accounts and noticed that it looked like capitalone was giving me very little interest. The reason I opened the account was because my bank was paying so little. When I opened the account it was paying close to 2%. But it turns out that they were now paying 0.6%. I have to...

Adem

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

Dezmen

Capital One 360 and Wells Fargo Pros and Cons

Pros
  • Youre joking right
  • Conveince of having online banking
  • Used to have good customer service
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
Cons
  • No solution to my problem after speaking with several managers
  • Dont care what they do to a customer
  • How is this even legal
  • Customer service
  • Incompetant
  • Rude representatives

Capital One 360 and Wells Fargo Most Positive Reviews

Top rated reviews
4.5

If anyone has 360 from Capital One, you've seen the changes on the website if you They wanted to make it look more like...

5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

Capital One 360 and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I just opened a checking account and i had a customer of mine pay me for work i did by bank to bank transfer of...

1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

Capital One 360 and Wells Fargo Latest Reviews

Recent published reviews
1.2

about three months ago, I closed my standard savings account earning 0.1% interest to a 360 performance account earning...

Read all 174 reviews
1.2

In December I was Told the Safe Deposit Guy Went to Lunch and he had the Keys??? WRONG And Scary as a Customer--You...

Read all 1574 reviews

Capital One 360 and Wells Fargo Products and Services

Most reviewed product and services
  • Capital One 360 Checking Account (35 reviews)
  • Capital One 360 Account (28 reviews)
  • Capital One 360 Website (24 reviews)
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)