PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One 360 and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One 360
Chase Bank

Capital One 360 and Chase Bank Overview

Total reviews
174
1636
Company responses
0
0
Issues resolved
0
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1636 reviews. It is 1462 reviews more than Capital One 360 received since Sep 26, 2013.

Capital One 360 and Chase Bank Consumer Ratings

Rank
77 out of 920 in Banks category
90 out of 920 in Banks category
Customer service
64 in category
97 in category
Website
116 in category
45 in category
Product or Service Quality
62 in category
37 in category

According to consumer ratings and reviews, Capital One 360 ranks 13 points higher in the Banks category than Chase Bank. People gave Capital One 360 1.5 stars for Customer service criterion in Banks category and it is 147 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 114 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Chase Bank has a higher rating than Capital One 360. Regarding Product or Service Quality criterion, consumers gave Capital One 360 1.4 stars and it is 71% greater than other in category. Chase Bank however was rated 1.6 stars and it is 82% greater than other in category.

Capital One 360 and Chase Bank Rating Details

Customer service
1.5 (96 reviews)
1.3 (451 reviews)
Reviewer's quote

...Customer service was unable to provide any contact information. I can not use my debit card for 30 days..

Marianna K

I then get in touch with customer service who says because it wasn't within 21 days they couldn't do anything (this was a bonus I was supposed to receive on day 90 so how was I to know on day 21 I wasn't going to be receiving it?). They put me through to the Executive Office as they have more...

Jezelle
Website
1.4 (93 reviews)
2 (352 reviews)
Reviewer's quote

...So, I go to the website and begin the process. Can't get beyond the sign-on phase. Account insists on 2-step authorization, but I never receive the code...

ronald r

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B
Product or Service Quality
1.4 (83 reviews)
1.6 (383 reviews)
Reviewer's quote

First then add a person, the program is not working as suppose to do, so call the customer services 3 times, each time give me different way to handle. The last one said she is supervisor, the program is not woking properly, they are working on it, give several day to fix. Also cannot find...

Che Z

Twice today I called their customer service number to schedule an appointment with a local branch (because the damn branch NEVER answers their phone) and the customer service employees tell me they can only connect me with that same branch who DOESN'T answer their phones ! MR. CEO, WHY are you...

Robert C

Capital One 360 and Chase Bank Pros and Cons

Pros
  • Youre joking right
  • Conveince of having online banking
  • Used to have good customer service
  • Convenience
  • Having atms everywhere
  • Website
Cons
  • No solution to my problem after speaking with several managers
  • Dont care what they do to a customer
  • How is this even legal
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Capital One 360 and Chase Bank Most Positive Reviews

Top rated reviews
4.5

If anyone has 360 from Capital One, you've seen the changes on the website if you They wanted to make it look more like...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Capital One 360 and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I just opened a checking account and i had a customer of mine pay me for work i did by bank to bank transfer of...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Capital One 360 and Chase Bank Latest Reviews

Recent published reviews
1.2

about three months ago, I closed my standard savings account earning 0.1% interest to a 360 performance account earning...

Read all 174 reviews
2

My account is overdrawn $102.23 and I wanted to know how this occurred?

Read all 1636 reviews

Capital One 360 and Chase Bank Products and Services

Most reviewed product and services
  • Capital One 360 Checking Account (35 reviews)
  • Capital One 360 Account (28 reviews)
  • Capital One 360 Website (24 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (192 reviews)
  • Chase Bank Mortgage (166 reviews)