PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Capital One 360 and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Capital One 360
Chase Bank

Capital One 360 and Chase Bank Overview

Total reviews
170
1629
Company responses
0
0
Issues resolved
0
6

Chase Bank was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 1629 reviews. It is 1459 reviews more than Capital One 360 received since Sep 26, 2013.

Capital One 360 and Chase Bank Consumer Ratings

Rank
74 out of 1028 in Banks category
87 out of 1028 in Banks category
Customer service
60 in category
95 in category
Website
118 in category
41 in category
Staff
53 in category
87 in category

According to consumer ratings and reviews, Capital One 360 ranks 13 points higher in the Banks category than Chase Bank. People gave Capital One 360 1.5 stars for Customer service criterion in Banks category and it is 153 points higher than the worst rated brand in this category. At the same time, Chase Bank was rated 1.3 stars for Customer service criterion in this category and it is 118 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Chase Bank has a higher rating than Capital One 360. Regarding Staff criterion, consumers gave Capital One 360 1.7 stars and it is 75% greater than other in category. Chase Bank however was rated 1.4 stars and it is 59% greater than other in category.

Capital One 360 and Chase Bank Rating Details

Customer service
1.5 (95 reviews)
1.3 (448 reviews)
Reviewer's quote

...Don't deal with a company that tells you one thing then does another and doesn't care about a long time customer. Avoid..

Kurt B

FOX RENTAL CAR horrible customer service with no phone number to speak with a customer service representative regarding the continuing nagging $15, $21, or $32 dollar charges after the return of the automobile. Charges are related to administration fees. DO NOT RENT FROM FOX CAR RENTALS!!! NEVER!!!..

PissedConsumer1711534
Website
1.4 (92 reviews)
2.1 (349 reviews)
Reviewer's quote

...The phone app sucks, they've destroyed the website (who in the *** adds numbers displayed horizontal 3 at a time), and they have the slowest payment times of all banks. Don't believe me, try sending money to PayPal, 6 business days typically. ING was a great bank, capital one, not so much...

Ryan S

...I recently placed a call to the number given by the Chase website to request an increase of my credit limit. Upon reaching the computer, I complied with a request to enter the last four digits of my card number. Computer replied that the number was not recognized, and asked for all sixteen digits...

Larry B
Staff
1.7 (83 reviews)
1.4 (323 reviews)
Reviewer's quote

...Clearly the staff is frustrated with this new security step as well. DISGUSTED..

ZELDAPLIFF

..." Their staff boast about how big their bank is again and again. that does not impress me. It is important that you think carefully when you choose a bank...

PissedConsumer1445824

Capital One 360 and Chase Bank Pros and Cons

Pros
  • Youre joking right
  • Conveince of having online banking
  • Used to have good customer service
  • Convenience
  • Having atms everywhere
  • Online banking
Cons
  • No solution to my problem after speaking with several managers
  • Dont care what they do to a customer
  • How is this even legal
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

Capital One 360 and Chase Bank Most Positive Reviews

Top rated reviews
4.5

If anyone has 360 from Capital One, you've seen the changes on the website if you They wanted to make it look more like...

5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

Capital One 360 and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I just opened a checking account and i had a customer of mine pay me for work i did by bank to bank transfer of...

1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

Capital One 360 and Chase Bank Latest Reviews

Recent published reviews

sick of this
We're sorry, we hit a snag

Read all 170 reviews
1

My 35 year old son passed unexpectedly last summer, unmarried and intestate. He had many accounts, USAA, Wells Fargo,...

Read all 1629 reviews

Capital One 360 and Chase Bank Products and Services

Most reviewed product and services
  • Capital One 360 Checking Account (35 reviews)
  • Capital One 360 Account (28 reviews)
  • Capital One 360 Website (24 reviews)
  • Chase Bank Account (227 reviews)
  • Chase Bank Credit Card (191 reviews)
  • Chase Bank Mortgage (166 reviews)