PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about University Of Phoenix and Capella University as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

University Of Phoenix
Capella University

University Of Phoenix and Capella University Overview

Total reviews
292
98
Company responses
0
0
Issues resolved
0
0

University Of Phoenix was first mentioned on PissedConsumer on Mar 22, 2008 and since then this brand received 292 reviews. It is 194 reviews more than Capella University received since May 8, 2010.

University Of Phoenix and Capella University Consumer Ratings

Rank
72 out of 557 in Universities, Colleges and Schools category
89 out of 557 in Universities, Colleges and Schools category
Product or Service Quality
52 in category
60 in category
Customer service
51 in category
65 in category
Staff
65 in category
67 in category

According to consumer ratings and reviews, University Of Phoenix ranks 17 points higher in the Universities, Colleges and Schools category than Capella University. People gave University Of Phoenix 1.5 stars for Product or Service Quality criterion in Universities, Colleges and Schools category and it is 92 points higher than the worst rated brand in this category. At the same time, Capella University was rated 1.2 stars for Product or Service Quality criterion in this category and it is 84 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that University Of Phoenix has a higher rating than Capella University. Regarding Staff criterion, consumers gave University Of Phoenix 1.5 stars and it is 55% greater than other in category. Capella University however was rated 1.3 stars and it is 53% greater than other in category.

University Of Phoenix and Capella University Rating Details

Product or Service Quality
1.5 (46 reviews)
1.2 (42 reviews)
Reviewer's quote

Here I am $50K Plus in Debt after completing my BS in Human Service Management, I live in Wisconsin and I see by searching that ALOT of Graduates in my state have the same problem..

PissedConsumer1199515

...With the exception of one class with a great tutor and professor, there was a lackluster quality to the interactions with everyone. There were financial issues for my husband with getting his financial aid. I was paying as I went and had set up a direct billing...

Stephanie P
Customer service
1.4 (44 reviews)
1.1 (43 reviews)
Reviewer's quote

I called customer service for information and then they transferred me to a Customer Representative who's name is Kevin L. Who was supposed to guide me through in order to understand all about the program. He said he was busy with another customer and he said he will calm me next day at 10:30 pm..

Mailani

... the quality of the interaction and education experienced with CAPELLAs core academic programs, in addition to CAPELLAs unwillingness to review and respond to customer service issues/complaints from its students. (SOURCE: Letter from The Higher Learning Commission to Capella University President, December 20, 2006 (CAPELLA-0049248) The Harkins Report also states that, more than 1 in 5 students who attended a for-...

Lavance
Staff
1.5 (29 reviews)
1.3 (44 reviews)
Reviewer's quote

Their Sales Staff lied to me and said all my college credits would count and that my tuition would be taken care of by the Pell Grants and scholarships offered at the school. She (Linda Gettle) flat out lied about this. I started school and took four classes that don't count and cost me $8,000...

Jeannine G

...Capella refused to admit me for the quarter that I needed to complete the paper and I had not reach Maximum Completion at that time, and staff refused to help me. This was when I should have quit but I spent time and money. This was my dream that Capella had destroyed...

Celeste A

University Of Phoenix and Capella University Pros and Cons

Pros
  • Flexible
  • Format and ease of use on website
  • Challenging coursework
  • Degree major
  • Instructors
  • Flexpath
Cons
  • Management
  • Lack of information
  • Huge scam
  • Quality of faculty
  • Teaching style and advising
  • Career services

University Of Phoenix and Capella University Most Positive Reviews

Top rated reviews
4.3

There are so many negative reviews but i dont understand because i have had nothing but a positive experience. The...

5

I been attending Capella university hoping to get a bachelors degree and every year I gain another year to finish it...

University Of Phoenix and Capella University Most Critical Reviews

Lowest rated reviews
1

On more than one occasion, I had technical difficulties. I notified tech services who at first could not fix the problem...

1

If You Receive Financial Aid
Always check you F/A to make sure that the school is getting what they are supposed to get...

University Of Phoenix and Capella University Latest Reviews

Recent published reviews
1.4

I signed up for Business Classes after being told I would qualify for Government Subsidy if I applied with Phoenix Unive...

Read all 292 reviews
1

Capella University fraudulently put $3,000 of charge-offs on my credit reports. They claim I signed-up for classes with...

Read all 98 reviews

University Of Phoenix and Capella University Products and Services

Most reviewed product and services
  • University Of Phoenix Financial Aid Service (81 reviews)
  • University Of Phoenix Program (42 reviews)
  • University Of Phoenix Customer Care (6 reviews)
  • Capella University Program (29 reviews)
  • Capella University Financial Aid Service (10 reviews)
  • Capella University Customer Care (6 reviews)