PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about University Of Phoenix and Capella University as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

University Of Phoenix
Capella University

University Of Phoenix and Capella University Overview

Total reviews
291
97
Company responses
0
0
Issues resolved
0
0

University Of Phoenix was first mentioned on PissedConsumer on Mar 22, 2008 and since then this brand received 291 reviews. It is 194 reviews more than Capella University received since May 8, 2010.

University Of Phoenix and Capella University Consumer Ratings

Rank
78 out of 624 in Universities, Colleges and Schools category
87 out of 624 in Universities, Colleges and Schools category
Product or Service Quality
52 in category
61 in category
Customer service
52 in category
66 in category
Staff
66 in category
68 in category

According to consumer ratings and reviews, University Of Phoenix ranks 9 points higher in the Universities, Colleges and Schools category than Capella University. People gave University Of Phoenix 1.5 stars for Product or Service Quality criterion in Universities, Colleges and Schools category and it is 91 points higher than the worst rated brand in this category. At the same time, Capella University was rated 1.2 stars for Product or Service Quality criterion in this category and it is 82 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that University Of Phoenix has a higher rating than Capella University. Regarding Staff criterion, consumers gave University Of Phoenix 1.5 stars and it is 54% greater than other in category. Capella University however was rated 1.3 stars and it is 52% greater than other in category.

University Of Phoenix and Capella University Rating Details

Product or Service Quality
1.5 (45 reviews)
1.2 (41 reviews)
Reviewer's quote

I quit because it was a giant waste of money. It is essentially a glorfied elementary school. Thousands of dollars and they want to teach you how to write a dam check. That was the final straw for me because I suddenly realized they were filling the courses with fluff and filler in order to bleed...

greg b

I enrolled in FlexPath because I am a professional executive woman and wanted to finish my degree. I enrolled in FlexPath and it promised to be everything that I needed to finally get my degree. After a year and a half of study, I decided to take a three week vacation and let my coach and advisor...

Trudy D
Customer service
1.4 (43 reviews)
1.1 (42 reviews)
Reviewer's quote

Here I am $50K Plus in Debt after completing my BS in Human Service Management, I live in Wisconsin and I see by searching that ALOT of Graduates in my state have the same problem..

PissedConsumer1199515

... the quality of the interaction and education experienced with CAPELLAs core academic programs, in addition to CAPELLAs unwillingness to review and respond to customer service issues/complaints from its students. (SOURCE: Letter from The Higher Learning Commission to Capella University President, December 20, 2006 (CAPELLA-0049248) The Harkins Report also states that, more than 1 in 5 students who attended a for-...

Lavance
Staff
1.5 (28 reviews)
1.3 (43 reviews)
Reviewer's quote

Their Sales Staff lied to me and said all my college credits would count and that my tuition would be taken care of by the Pell Grants and scholarships offered at the school. She (Linda Gettle) flat out lied about this. I started school and took four classes that don't count and cost me $8,000...

Jeannine G

Between the technical issues, the staff issues, and the financial issues, both my husband and I decided to leave the university. Due to the fact that they didn't process my request to separate prior to a new billing cycle, they are charging me for a 3 month FlexPath cycle that I had no...

Stephanie P

University Of Phoenix and Capella University Pros and Cons

Pros
  • Flexible
  • Format and ease of use on website
  • Challenging coursework
  • Degree major
  • Instructors
  • Flexpath
Cons
  • Management
  • Lack of information
  • Huge scam
  • Quality of faculty
  • Teaching style and advising
  • Career services

University Of Phoenix and Capella University Most Positive Reviews

Top rated reviews
4.3

There are so many negative reviews but i dont understand because i have had nothing but a positive experience. The...

5

I been attending Capella university hoping to get a bachelors degree and every year I gain another year to finish it...

University Of Phoenix and Capella University Most Critical Reviews

Lowest rated reviews
1

On more than one occasion, I had technical difficulties. I notified tech services who at first could not fix the problem...

1

If You Receive Financial Aid
Always check you F/A to make sure that the school is getting what they are supposed to get...

University Of Phoenix and Capella University Latest Reviews

Recent published reviews

Daughter returning to college...her university of Phoenix AS degree is not worth the paper it’s printed on. She has to...

Read all 291 reviews
1.4

My husband and I both enrolled this past February, my husband to complete his bachelor's and I was working on a...

Read all 97 reviews

University Of Phoenix and Capella University Products and Services

Most reviewed product and services
  • University Of Phoenix Financial Aid Service (81 reviews)
  • University Of Phoenix Program (41 reviews)
  • University Of Phoenix Customer Care (6 reviews)
  • Capella University Program (29 reviews)
  • Capella University Financial Aid Service (10 reviews)
  • Capella University Customer Care (6 reviews)