PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about University Of Phoenix and Capella University as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

University Of Phoenix
Capella University

University Of Phoenix and Capella University Overview

Total reviews 293 110
Company responses 0 0
Issues resolved 0 0

University Of Phoenix and Capella University Consumer Ratings

Rank
79 out of 554 in Universities, Colleges and Schools category
88 out of 554 in Universities, Colleges and Schools category
Product or Service Quality
53 in category
62 in category
Customer service
57 in category
70 in category
Price Affordability
72 in category
67 in category
Value for money
52 in category
50 in category

University Of Phoenix and Capella University Rating Details

Product or Service Quality
1.4 (47 reviews)
1.3 (51 reviews)
Reviewer's quote

Here I am $50K Plus in Debt after completing my BS in Human Service Management, I live in Wisconsin and I see by searching that ALOT of Graduates in my state have the same problem..

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...Don't fall for it! Many hidden costs and the quality is TERRIBLE. You will receive excellent service from your advisor in the beginning but once you are in too deep to transfer; you'll never be able to reach them. The process they create for obtaining a DNP defies ALL other DNP programs...

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Customer service
1.4 (45 reviews)
1.1 (54 reviews)
Reviewer's quote

I called customer service for information and then they transferred me to a Customer Representative who's name is Kevin L. Who was supposed to guide me through in order to understand all about the program. He said he was busy with another customer and he said he will calm me next day at 10:30 pm..

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... the quality of the interaction and education experienced with CAPELLAs core academic programs, in addition to CAPELLAs unwillingness to review and respond to customer service issues/complaints from its students. (SOURCE: Letter from The Higher Learning Commission to Capella University President, December 20, 2006 (CAPELLA-0049248) The Harkins Report also states that, more than 1 in 5 students who attended a for-...

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Price Affordability
1.2 (28 reviews)
1.3 (48 reviews)
Reviewer's quote

Why are the loans for students who attended between 2010-2012 not being forgiven as well? I was scammed by the same deceptive practices when I met with an adviser in 2010. I was told UOP was "working with" major companies like Yahoo and MGM, Adobe, and Microsoft, etc. and if I maintained a high gpa...

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Had tried for two months to access my financial aid, to determine what, if anything, I had been awarded. Every time I got an error message (yes, I tried different browsers). I tried calling and would be on hold for minimum of 40 minutes. Left my number for a call-back and received two return calls...

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Value for money
1.1 (23 reviews)
1.2 (50 reviews)
Reviewer's quote

...I am 60 years old and have no idea where I would get this money. In addition, that partial time at University of Phoenix did nothing to benefit me at all employment wise. Was a waste of time and money...

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This school is all about Title IV money. They will drain you dry then spit you out! Without a degree (regardless of how long you attended the school or grades you have passed). They DO NOT CARE about students!..

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University Of Phoenix and Capella University Pros and Cons

Pros
  • Flexible
  • Format and ease of use on website
  • Challenging coursework
  • Financial disaster
  • Degree major
  • Instructors
Cons
  • Management
  • Lack of information
  • Huge scam
  • Quality of faculty
  • Career services
  • Teaching style and advising

University Of Phoenix and Capella University Most Positive Reviews

Top rated reviews
4.3

There are so many negative reviews but i dont understand because i have had nothing but a positive experience. The...

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No votes
4

I am about to graduate with UoP online Bachelor in Science degree with a major in Criminal Justice with a minor in...

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No votes

University Of Phoenix and Capella University Most Critical Reviews

Lowest rated reviews
1

On more than one occasion, I had technical difficulties. I notified tech services who at first could not fix the problem...

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1

If You Receive Financial Aid
Always check you F/A to make sure that the school is getting what they are supposed to get...

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1

I was promised a monthly payment of $714.50 for BHA, I have never received this amount. They told me it was due to the...

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1

Capella University accepted my financial aid for many years, but when it was time to finalize my dissertation process,...

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University Of Phoenix and Capella University Latest Reviews

Recent published reviews
1

Why are the loans for students who attended between 2010-2012 not being forgiven as well? I was scammed by the same...

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2.3

Had tried for two months to access my financial aid, to determine what, if anything, I had been awarded. Every time I...

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1.5

I signed up for Business Classes after being told I would qualify for Government Subsidy if I applied with Phoenix Unive...

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1.6

I have tried numerous times to access financial aid to see what, if anything, I have been awarded. I have gotten no...

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University Of Phoenix and Capella University Products and Services

Most reviewed product and services
  • University Of Phoenix Financial Aid Service (81 reviews)
  • University Of Phoenix Program (42 reviews)
  • University Of Phoenix Customer Care (6 reviews)
  • Capella University Program (30 reviews)
  • Capella University Financial Aid Service (10 reviews)
  • Capella University Customer Care (6 reviews)