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Our website collected and compiled various consumer reviews about Capella University and University Of Phoenix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Capella University and University Of Phoenix Overview
Total reviews
111
293
Company responses
0
0
Issues resolved
0
0
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Capella University and University Of Phoenix Consumer Ratings
Rank
88
out of 560 in Universities, Colleges and Schools category
79
out of 560 in Universities, Colleges and Schools category
Customer service
70
in category
57
in category
Product or Service Quality
62
in category
53
in category
Value for money
50
in category
52
in category
Price Affordability
67
in category
72
in category
Capella University and University Of Phoenix Rating Details
Customer service
1.1 (55 reviews)
1.4 (45 reviews)
Reviewer's quote
... the quality of the interaction and education experienced with CAPELLAs core academic programs, in addition to CAPELLAs unwillingness to review and respond to customer service issues/complaints from its students. (SOURCE: Letter from The Higher Learning Commission to Capella University President, December 20, 2006 (CAPELLA-0049248) The Harkins Report also states that, more than 1 in 5 students who attended a for-...
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I called customer service for information and then they transferred me to a Customer Representative who's name is Kevin L. Who was supposed to guide me through in order to understand all about the program. He said he was busy with another customer and he said he will calm me next day at 10:30 pm..
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Product or Service Quality
1.3 (52 reviews)
1.4 (47 reviews)
Reviewer's quote
...Don't fall for it! Many hidden costs and the quality is TERRIBLE. You will receive excellent service from your advisor in the beginning but once you are in too deep to transfer; you'll never be able to reach them. The process they create for obtaining a DNP defies ALL other DNP programs...
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Here I am $50K Plus in Debt after completing my BS in Human Service Management, I live in Wisconsin and I see by searching that ALOT of Graduates in my state have the same problem..
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Value for money
1.2 (51 reviews)
1.1 (23 reviews)
Reviewer's quote
Please do not go to this school they would drag you through the mug and take all of your money and throw you out. NO..
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...I am 60 years old and have no idea where I would get this money. In addition, that partial time at University of Phoenix did nothing to benefit me at all employment wise. Was a waste of time and money...
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Price Affordability
1.3 (49 reviews)
1.2 (28 reviews)
Reviewer's quote
Had tried for two months to access my financial aid, to determine what, if anything, I had been awarded. Every time I got an error message (yes, I tried different browsers). I tried calling and would be on hold for minimum of 40 minutes. Left my number for a call-back and received two return calls...
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Why are the loans for students who attended between 2010-**** not being forgiven as well? I was scammed by the same deceptive practices when I met with an adviser in 2010. I was told UOP was "working with" major companies like Yahoo and MGM, Adobe, and Microsoft, etc. and if I maintained a high gpa...
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Capella University and University Of Phoenix Pros and Cons
Pros
Financial disaster
Degree major
Instructors
Flexible
Format and ease of use on website
Challenging coursework
Cons
Quality of faculty
Career services
Teaching style and advising
Management
Lack of information
Huge scam
Capella University and University Of Phoenix Most Positive Reviews
Top rated reviews
No votes
4.3
There are so many negative reviews but i dont understand because i have had nothing but a positive experience. The...
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No votes
4
I am about to graduate with UoP online Bachelor in Science degree with a major in Criminal Justice with a minor in...
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Capella University and University Of Phoenix Most Critical Reviews
Lowest rated reviews
1
If You Receive Financial Aid
Always check you F/A to make sure that the school is getting what they are supposed to get...
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1
On more than one occasion, I had technical difficulties. I notified tech services who at first could not fix the problem...
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1
Capella University accepted my financial aid for many years, but when it was time to finalize my dissertation process,...
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1
I was promised a monthly payment of $714.50 for BHA, I have never received this amount. They told me it was due to the...
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Capella University and University Of Phoenix Latest Reviews
Recent published reviews
1.9
Please do not go to this school they would drag you through the mug and take all of your money and throw you out.NO
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1
Why are the loans for students who attended between 2010-**** not being forgiven as well? I was scammed by the same...
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2.3
Had tried for two months to access my financial aid, to determine what, if anything, I had been awarded. Every time I...
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1.5
I signed up for Business Classes after being told I would qualify for Government Subsidy if I applied with Phoenix Unive...
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Capella University and University Of Phoenix Products and Services
Most reviewed product and services
Capella University Program
(30 reviews)
Capella University Financial Aid Service
(10 reviews)
Capella University Mental Health Counseling Program
(4 reviews)
University Of Phoenix Financial Aid Service
(81 reviews)
University Of Phoenix Program
(42 reviews)
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