PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaplan University and Capella University as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaplan University
Capella University

Kaplan University and Capella University Overview

Total reviews 188 110
Company responses 0 0
Issues resolved 1 0

Kaplan University and Capella University Consumer Ratings

Rank
48 out of 555 in Universities, Colleges and Schools category
88 out of 555 in Universities, Colleges and Schools category
Customer service
27 in category
70 in category
Price Affordability
38 in category
67 in category
Product or Service Quality
26 in category
62 in category
Scholarship, Grants and Programs
35 in category
56 in category

Kaplan University and Capella University Rating Details

Customer service
2.1 (21 reviews)
1.1 (54 reviews)
Reviewer's quote

Kaplan University customer service is horrible. Changing people’s lives daily through the power of education? This is much more accurate: Ruining people’s lives daily through the power of deceptive marketing and false advertising. HOW can someone especially an online (Kaplan) college LIE to so many...

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... the quality of the interaction and education experienced with CAPELLAs core academic programs, in addition to CAPELLAs unwillingness to review and respond to customer service issues/complaints from its students. (SOURCE: Letter from The Higher Learning Commission to Capella University President, December 20, 2006 (CAPELLA-0049248) The Harkins Report also states that, more than 1 in 5 students who attended a for-...

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Price Affordability
2.1 (20 reviews)
1.3 (48 reviews)
Reviewer's quote

Kaplan University ( Now Purdue University) recruiters will tell you that they are Accredited and their credits are accepted by most universities. This is a falsehood. Their response to my complaint was, "Its not our fault they wont accept credits from us. Many colleges and universities will not...

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Had tried for two months to access my financial aid, to determine what, if anything, I had been awarded. Every time I got an error message (yes, I tried different browsers). I tried calling and would be on hold for minimum of 40 minutes. Left my number for a call-back and received two return calls...

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Product or Service Quality
2.5 (19 reviews)
1.3 (51 reviews)
Reviewer's quote

I was able to complete both my bachelor and master degrees at the school. I went through class with no problems. I found that I got out of class what I put in. I had to do the work to study and remain diligent. I would recommend the school. I found the classes interesting and challenging. My...

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...Don't fall for it! Many hidden costs and the quality is TERRIBLE. You will receive excellent service from your advisor in the beginning but once you are in too deep to transfer; you'll never be able to reach them. The process they create for obtaining a DNP defies ALL other DNP programs...

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Scholarship, Grants and Programs
1.8 (17 reviews)
1.1 (47 reviews)
Reviewer's quote

I told the academic advisor I did not want any student loans I only want to use grants since I had a 4. 0 GPA I wanted to find grants that I was eligible for the academic grades she called me on the phone and told me to go to what I now know is a promissory note. when I saw the box that stated how...

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...When my grants and loans were exhausted they threw me out saying I had not made appropriate progress..

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Kaplan University and Capella University Pros and Cons

Pros
  • Professors
  • What i learned
  • That they are always there when i need them
  • Financial disaster
  • Degree major
  • Instructors
Cons
  • Fraudulent practices
  • Unethical
  • No customer service
  • Quality of faculty
  • Career services
  • Teaching style and advising

Kaplan University and Capella University Most Positive Reviews

Top rated reviews
5

I am not sure why Kaplan can not set up direct deposit I am waiting on a check no fault of Kaplan but it is lost in the...

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No votes
5

Hello, I found you by accident and pray someone can help me. Below is just basic info to see if you can help, or refer...

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No votes

Kaplan University and Capella University Most Critical Reviews

Lowest rated reviews
1

I attended Kaplan for 2 years for my associates in medical assisting. I never had a problem with Kaplan and I loved all...

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1

If You Receive Financial Aid
Always check you F/A to make sure that the school is getting what they are supposed to get...

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1

This school was a joke. They lie to you to get you to sign up and then steal your pell grant money and financial aid. I...

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1

Capella University accepted my financial aid for many years, but when it was time to finalize my dissertation process,...

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Kaplan University and Capella University Latest Reviews

Recent published reviews
No votes

Okay so I attended Thompson institute,in which I took out financial aid a, now 1/2020 im being accused of attending...

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2.3

Had tried for two months to access my financial aid, to determine what, if anything, I had been awarded. Every time I...

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No votes

I attended a paralegal school in 1999-2000 Called Lee College, supposedly purchased by Kaplan in July 2000. The closed...

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1.6

I have tried numerous times to access financial aid to see what, if anything, I have been awarded. I have gotten no...

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Kaplan University and Capella University Products and Services

Most reviewed product and services
  • Kaplan University Financial Aid Service (38 reviews)
  • Kaplan University Program (22 reviews)
  • Kaplan University Customer Care (9 reviews)
  • Capella University Program (30 reviews)
  • Capella University Financial Aid Service (10 reviews)
  • Capella University Customer Care (6 reviews)