PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaplan University and Capella University as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaplan University
Capella University

Kaplan University and Capella University Overview

Total reviews
187
98
Company responses
0
0
Issues resolved
1
0

Kaplan University was first mentioned on PissedConsumer on Oct 17, 2007 and since then this brand received 187 reviews. It is 89 reviews more than Capella University received since May 8, 2010.

Kaplan University and Capella University Consumer Ratings

Rank
40 out of 554 in Universities, Colleges and Schools category
87 out of 554 in Universities, Colleges and Schools category
Customer service
25 in category
66 in category
Price Affordability
35 in category
65 in category
Product or Service Quality
26 in category
61 in category

According to consumer ratings and reviews, Kaplan University ranks 47 points higher in the Universities, Colleges and Schools category than Capella University. People gave Kaplan University 2.1 stars for Customer service criterion in Universities, Colleges and Schools category and it is 135 points higher than the worst rated brand in this category. At the same time, Capella University was rated 1.1 stars for Customer service criterion in this category and it is 94 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Kaplan University has a higher rating than Capella University. Regarding Product or Service Quality criterion, consumers gave Kaplan University 2.5 stars and it is 84% greater than other in category. Capella University however was rated 1.2 stars and it is 62% greater than other in category.

Kaplan University and Capella University Rating Details

Customer service
2.1 (21 reviews)
1.1 (43 reviews)
Reviewer's quote

Kaplan University customer service is horrible. Changing people’s lives daily through the power of education? This is much more accurate: Ruining people’s lives daily through the power of deceptive marketing and false advertising. HOW can someone especially an online (Kaplan) college LIE to so many...

PissedConsumer899603

... the quality of the interaction and education experienced with CAPELLAs core academic programs, in addition to CAPELLAs unwillingness to review and respond to customer service issues/complaints from its students. (SOURCE: Letter from The Higher Learning Commission to Capella University President, December 20, 2006 (CAPELLA-0049248) The Harkins Report also states that, more than 1 in 5 students who attended a for-...

Lavance
Price Affordability
2.1 (20 reviews)
1.3 (40 reviews)
Reviewer's quote

Kaplan University ( Now Purdue University) recruiters will tell you that they are Accredited and their credits are accepted by most universities. This is a falsehood. Their response to my complaint was, "Its not our fault they wont accept credits from us. Many colleges and universities will not...

Tammy M

Capella University fraudulently put $3,000 of charge-offs on my credit reports. They claim I signed-up for classes with them in May of 2019, and I don't even know who these jerks are. I noticed this on Nov 22 2019, when I did a random review of my credit report.That day, I called Capella's...

Anh
Product or Service Quality
2.5 (19 reviews)
1.2 (42 reviews)
Reviewer's quote

I was able to complete both my bachelor and master degrees at the school. I went through class with no problems. I found that I got out of class what I put in. I had to do the work to study and remain diligent. I would recommend the school. I found the classes interesting and challenging. My...

PissedConsumer1095569

...With the exception of one class with a great tutor and professor, there was a lackluster quality to the interactions with everyone. There were financial issues for my husband with getting his financial aid. I was paying as I went and had set up a direct billing...

Stephanie P

Kaplan University and Capella University Pros and Cons

Pros
  • Professors
  • What i learned
  • That they are always there when i need them
  • Degree major
  • Instructors
  • Flexpath
Cons
  • Fraudulent practices
  • Unethical
  • No customer service
  • Quality of faculty
  • Teaching style and advising
  • Career services

Kaplan University and Capella University Most Positive Reviews

Top rated reviews
5

I am not sure why Kaplan can not set up direct deposit I am waiting on a check no fault of Kaplan but it is lost in the...

5

I been attending Capella university hoping to get a bachelors degree and every year I gain another year to finish it...

Kaplan University and Capella University Most Critical Reviews

Lowest rated reviews
1

I attended Kaplan for 2 years for my associates in medical assisting. I never had a problem with Kaplan and I loved all...

1

If You Receive Financial Aid
Always check you F/A to make sure that the school is getting what they are supposed to get...

Kaplan University and Capella University Latest Reviews

Recent published reviews

I attended a paralegal school in 1999-2000 Called Lee College, supposedly purchased by Kaplan in July 2000. The closed...

Read all 187 reviews
1

Capella University fraudulently put $3,000 of charge-offs on my credit reports. They claim I signed-up for classes with...

Read all 98 reviews

Kaplan University and Capella University Products and Services

Most reviewed product and services
  • Kaplan University Financial Aid Service (38 reviews)
  • Kaplan University Program (22 reviews)
  • Kaplan University Customer Care (9 reviews)
  • Capella University Program (29 reviews)
  • Capella University Financial Aid Service (10 reviews)
  • Capella University Customer Care (6 reviews)