PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Canon and Epson as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Canon
Epson

Canon and Epson Overview

Total reviews 79 369
Company responses 0 0
Issues resolved 0 5

Canon and Epson Consumer Ratings

Rank
342 out of 1835 in Appliances and Electronics category
212 out of 832 in Gadgets and Accessories category
Customer service
326 in category
116 in category
Website
360 in category
168 in category
Value for money
166 in category
157 in category
Product or Service Quality
161 in category
149 in category

Canon and Epson Rating Details

Customer service
1.1 (32 reviews)
1.4 (154 reviews)
Reviewer's quote

"Customer Service rep" didn't really have any idea what I was talking about when I tried to explain what was wrong with my printer. Gave him the error code I kept receiving and he didn't even know what it meant. If the printer gives a specific error CODE, I would think the "service reps" would know...

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Bad customer service and policies l..

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Website
1.7 (27 reviews)
1.6 (128 reviews)
Reviewer's quote

...The phone message is go to the website for support. Nothing k do gets me to a real person to talk to. The website says they are no longer providing drivers...

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Went to website and called technical support number that was given to me after I entered my model number. When I called the tech support number given to me I then had to walk through a phone call routing tree menu and selected stand-alone scanner and waited on hold for very long time only to be...

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Value for money
2 (24 reviews)
1.4 (127 reviews)
Reviewer's quote

...99 for basic phone support! I have NEVER been asked to pay money for basic customer service - unbelievable! Never buying another Canon product again..

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...Epson time is money and people don't have time to keep repeating themselves. It's less of a headache to simply by another printer then to deal with your tech support they sound like broken records..

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Product or Service Quality
1.9 (24 reviews)
1.3 (151 reviews)
Reviewer's quote

Support was rude and tried to sell $120 customer service visit. All I had to was download the app. Worst customer service experience I have ever had..

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Worst customer service I've ever experienced. Worst printer I've ever had. Don't buy an epson their products are garbage and the support is an absolute joke...

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Canon and Epson Pros and Cons

Pros
  • Reasonable product with name branding
  • Picture quality
  • Very little
  • Printer
  • To be determined
  • Prinkter worked until the update that sabotaged it
Cons
  • Canon customer service
  • No fix for problem
  • Customer service
  • Does not care about their products working for the consumer
  • Customer service
  • Customer support

Canon and Epson Most Positive Reviews

Top rated reviews
4.2

I used to get awesome customer support with Canon printers until today 08/17/20, I have been on hold for 27 minutes and...

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5

Very dumb! All I needed to do is reinstall the ink cartridge, and now it works.

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3.7

The printer i bought was supposed to be set up via wireless it is set to give you an error which directs you to a scam...

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5

printer jammed and printing random patters and colors: (

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Canon and Epson Most Critical Reviews

Lowest rated reviews
1

A year ago I bought a Canon 70D and installed the software.
A week ago I went to their website and downladed an update...

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1

I am now on my second printer in 25 days. Today I will be bring this back to best buy and buying anything but. I know...

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1

I sent my camera into Canon repair in Jamestown. They sent me a statement saying that it was not under warranty. I send...

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1

If you want to put up with lame software telling you to buy more ink this one is for you. Their customer service is als...

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Canon and Epson Latest Reviews

Recent published reviews
2.8

"Customer Service rep" didn't really have any idea what I was talking about when I tried to explain what was wrong with...

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1

The printer sends out pages stripped black and white or all red when directed to print a page.

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1

When you call for technical support it (automated) asks for type of printer. Give it that - it then asks for complete...

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2

I have had a Epson ET 7700 eco-tank printer for more than a year. I havent even ran the first set of ink through it....

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Canon and Epson Products and Services

Most reviewed product and services
  • Canon Printer (18 reviews)
  • Canon Camera (18 reviews)
  • Canon Ink Cartridge (12 reviews)
  • Epson Printer (82 reviews)
  • Epson Ink Cartridge (22 reviews)
  • Epson Wf-3640 Printer (12 reviews)