PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Candlewood Suites and Spinnaker Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Candlewood Suites
Spinnaker Resorts

Candlewood Suites and Spinnaker Resorts Overview

Total reviews
77
342
Company responses
0
0
Issues resolved
0
1

Spinnaker Resorts was first mentioned on PissedConsumer on Jun 16, 2008 and since then this brand received 342 reviews. It is 265 reviews more than Candlewood Suites received since Jan 14, 2010.

Candlewood Suites and Spinnaker Resorts Consumer Ratings

Rank
188 out of 1798 in Hotels and Resorts category
153 out of 1798 in Hotels and Resorts category
Staff
178 in category
81 in category
Quality of Accommodation
152 in category
95 in category
Exchange, Refund and Cancellation Policy
123 in category
73 in category

According to consumer ratings and reviews, Spinnaker Resorts ranks 35 points higher in the Hotels and Resorts category than Candlewood Suites. People gave Candlewood Suites 1.5 stars for Staff criterion in Hotels and Resorts category and it is 217 points higher than the worst rated brand in this category. At the same time, Spinnaker Resorts was rated 2.3 stars for Staff criterion in this category and it is 314 points higher than the worst rated brand in this category. If we look at Quality of Accommodation criterion, than we see that Spinnaker Resorts has a higher rating than Candlewood Suites. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Candlewood Suites 1.4 stars and it is 69% greater than other in category. Spinnaker Resorts however was rated 1.7 stars and it is 82% greater than other in category.

Candlewood Suites and Spinnaker Resorts Rating Details

Staff
1.5 (34 reviews)
2.3 (95 reviews)
Reviewer's quote

...The staff was aware of the break in but said noting about until I came inside to ask. Cops were called and report was filed. Staff was not vary helpful or seamed to care...

brett b

...To be fair, the condo and the grounds were well maintained and the resort staff was very helpful. But the hassle was a headache. This deal had more strings than a 12 piece orchestra...

Renee M
Quality of Accommodation
1.6 (30 reviews)
2.3 (80 reviews)
Reviewer's quote

... the manager/receptionist became very agitated expressing I was messing up her inventory my switching rooms because clearly inventory in more important than a quality stay. I was disscussing with my travel group and the manager Danielle decided to insert herself in our conversation once again was very rude and abrasive....

Devonya

...The appliances are outdated, the furniture uncomfortable, and poor quality linens. This unit also has a washer/dryer combo, one machine does both..

PissedConsumer1182045
Exchange, Refund and Cancellation Policy
1.4 (30 reviews)
1.7 (92 reviews)
Reviewer's quote

Reserved a room cancel the wrong card was still charged this happened almost a month ago general manager stated card would be refunded and I have not heard from the general manager nor has our card been refunded. I called guest relations was on hold for 30 minutes and I waited for Management and...

Demetrio

Salesman lied about pet friendly policy of the Ormand Beach, Fl. property. Lied about reservation policy and promised i could attend the sales presentation any time in September..

Burton C

Candlewood Suites and Spinnaker Resorts Pros and Cons

Pros
  • Room was fine
  • Room
  • Recliner
  • Zero pros
  • Leaving
  • Bluewater
Cons
  • Professionally disrespectful to communication with customers
  • Poor manger
  • Disrespectful staff
  • False advertisement
  • Dishonest business practices
  • Customer service

Candlewood Suites and Spinnaker Resorts Most Positive Reviews

Top rated reviews
5

We had a wonderful stay in Conway, AR and Houston, TX Candlewood Suites. Thank you for a lovely hotel.

5

An awefully stressful vaca experience!! When we arrived they said they had cancelled my reservation because i refused...

Candlewood Suites and Spinnaker Resorts Most Critical Reviews

Lowest rated reviews
1

I did a reservation over the phone and specifically said that they were going to arrive past midnight, and to please...

1

Spinaker Resorts has the worst ethics possible they routinely call using local phone 3 that are not in service. I have...

Candlewood Suites and Spinnaker Resorts Latest Reviews

Recent published reviews
1.2

employees talk about drugs an personal court cases i heard one housekeeper say they something to another employee that...

Read all 77 reviews
1

My husband and I visited here for the first time 2/16/2019. We were bamboozled into getting a time share only to find...

Read all 342 reviews

Candlewood Suites and Spinnaker Resorts Products and Services

Most reviewed product and services
  • Candlewood Suites Manager (16 reviews)
  • Candlewood Suites Sanitary Conditions (5 reviews)
  • Candlewood Suites Customer Care (5 reviews)
  • Spinnaker Resorts Vacation Package (76 reviews)
  • Spinnaker Resorts Vacation Ownership (49 reviews)
  • Spinnaker Resorts Customer Care (32 reviews)