PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Candlewood Suites and Holiday Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Candlewood Suites
Holiday Inn

Candlewood Suites and Holiday Inn Overview

Total reviews
Company responses
Issues resolved

Holiday Inn was first mentioned on PissedConsumer on Nov 5, 2007 and since then this brand received 183 reviews. It is 106 reviews more than Candlewood Suites received since Jan 14, 2010.

Candlewood Suites and Holiday Inn Consumer Ratings

188 out of 1798 in Hotels and Resorts category
190 out of 1798 in Hotels and Resorts category
178 in category
143 in category
200 in category
141 in category
Customer service
152 in category
118 in category

According to consumer ratings and reviews, Candlewood Suites ranks 2 points higher in the Hotels and Resorts category than Holiday Inn. People gave Candlewood Suites 1.5 stars for Staff criterion in Hotels and Resorts category and it is 217 points higher than the worst rated brand in this category. At the same time, Holiday Inn was rated 1.8 stars for Staff criterion in this category and it is 252 points higher than the worst rated brand in this category. If we look at Location criterion, than we see that Holiday Inn has a higher rating than Candlewood Suites. Regarding Customer service criterion, consumers gave Candlewood Suites 1.4 stars and it is 62% greater than other in category. Holiday Inn however was rated 1.6 stars and it is 70% greater than other in category.

Candlewood Suites and Holiday Inn Rating Details

1.5 (34 reviews)
1.8 (21 reviews)
Reviewer's quote

...The staff was aware of the break in but said noting about until I came inside to ask. Cops were called and report was filed. Staff was not vary helpful or seamed to care...

brett b

...The room and staff were great and we enjoyed our stay(be it a short one). It was after returning home and checking my credit card statement that I found that I was billed by hotel. com as well as billed by Holiday Inn...

2.1 (30 reviews)
2.9 (17 reviews)
Reviewer's quote

...I also want a phone call and any apology for the inconvenience this location has caused me. My ph# is 210-417-5828..

Delores H

...They told me I could change to another location if I wanted to at booking. Cannot make that long trip. Started trying to book closer to home...

Customer service
1.4 (30 reviews)
1.6 (21 reviews)
Reviewer's quote

Terrible customer service experience. I will never come back..


...I am very surprised at the complete lack of customer service or customer satisfaction I received. Especially with several other hotel options in the area. ..


Candlewood Suites and Holiday Inn Pros and Cons

  • Room was fine
  • Room
  • Recliner
  • Leaving
  • Breakfast was great
  • Usually very good
  • Professionally disrespectful to communication with customers
  • Poor manger
  • Disrespectful staff
  • Attitude of management
  • Value
  • Treatment of manager and false remarks made

Candlewood Suites and Holiday Inn Most Positive Reviews

Top rated reviews

We had a wonderful stay in Conway, AR and Houston, TX Candlewood Suites. Thank you for a lovely hotel.


My family and I stopped off for an overnight stay in San Antonio, we book the hotel and prepaid through hotels.com. The...

Candlewood Suites and Holiday Inn Most Critical Reviews

Lowest rated reviews

I did a reservation over the phone and specifically said that they were going to arrive past midnight, and to please...


I had the worst experience at the Holiday Inn downtown Atlanta Centennial Park in Atlanta, GA 30303. The bathroom had a...

Candlewood Suites and Holiday Inn Latest Reviews

Recent published reviews

employees talk about drugs an personal court cases i heard one housekeeper say they something to another employee that...

Read all 77 reviews

I am a spire elite member and booked a two nite stay over the holidays. I did have a confirmation number when I got to...

Read all 183 reviews

Candlewood Suites and Holiday Inn Products and Services

Most reviewed product and services
  • Candlewood Suites Manager (16 reviews)
  • Candlewood Suites Sanitary Conditions (5 reviews)
  • Candlewood Suites Customer Care (5 reviews)
  • Holiday Inn Room (63 reviews)
  • Holiday Inn Room Booking (10 reviews)
  • Holiday Inn Customer Care (4 reviews)