PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Candlewood Suites and Extended Stay America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Candlewood Suites
Extended Stay America

Candlewood Suites and Extended Stay America Overview

Total reviews 101 135
Company responses 0 0
Issues resolved 0 1

Candlewood Suites and Extended Stay America Consumer Ratings

Rank
204 out of 1348 in Hotels and Resorts category
198 out of 1348 in Hotels and Resorts category
Customer service
127 in category
192 in category
Exchange, Refund and Cancellation Policy
103 in category
144 in category
Quality of Accommodation
152 in category
165 in category
Value for money
123 in category
121 in category

Candlewood Suites and Extended Stay America Rating Details

Customer service
1.5 (41 reviews)
1.2 (78 reviews)
Reviewer's quote

Terrible customer service experience. I will never come back..

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Customer service was not willing to understand my situation nor helpful in making the necessary adjustments to my reservation. Needless to say I will never make this mistake with Extended Stay nor recommend this hotel to anyone again. This is tactic that is close to being criminal as I am paying...

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Exchange, Refund and Cancellation Policy
1.6 (40 reviews)
1.3 (68 reviews)
Reviewer's quote

...Got to the hotel an they had no rooms so I was supposed to get my refund in 3-5 business days it's been longer and I want to know why isnt my refund in my account when I never got the room..

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...However,I would appreciate a refund as agreed upon. I did contact another reference point. However, this was done after I called Extended Stay to make sure that my refund was being processed...

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Quality of Accommodation
1.8 (40 reviews)
1.6 (74 reviews)
Reviewer's quote

... the manager/receptionist became very agitated expressing I was messing up her inventory my switching rooms because clearly inventory in more important than a quality stay. I was disscussing with my travel group and the manager Danielle decided to insert herself in our conversation once again was very rude and abrasive....

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...The quality over the last 2 years has continued to become less and less with the physical appearance and customer service. The population of guest has become seedy. Using this facility a few times a month, quality diminishing and prices high, we will look for other accommodations..

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Value for money
1.8 (39 reviews)
1.9 (75 reviews)
Reviewer's quote

...I want my money back. I also want a phone call and any apology for the inconvenience this location has caused me. My ph# is 210-417-****..

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so I went to the office to talk to them about it and lo and behold I was talking to Denise which I didn't know at the time was taking our money and I asked her why is money being taken off our card and she straight lied to my face and said I don't know somebody else here must be doing it I will...

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Candlewood Suites and Extended Stay America Pros and Cons

Pros
  • Room was fine
  • Drug test your employees
  • Room
  • Non
  • Location and pricing
  • Mangament
Cons
  • Professionally disrespectful to communication with customers
  • Poor manger
  • Unprofessional attitudes and the high cost
  • Rooms are not clean
  • Poor customer service
  • Unprofessional staff and management

Candlewood Suites and Extended Stay America Most Positive Reviews

Top rated reviews
5

We had a wonderful stay in Conway, AR and Houston, TX Candlewood Suites. Thank you for a lovely hotel.

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5

Extended Stay America, The Mt Moriah Location is very clean. The carpet is clean and smell good. Hallways stay clean...

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5

Recently stayed at the Candlewood Suites in Baytown, Texas while on a vacation visiting family. When beginning to...

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5

Even though I contacted *** off customer I'm not pissed off you have the perfect manager in here Diddy has done his job...

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Candlewood Suites and Extended Stay America Most Critical Reviews

Lowest rated reviews
1

I did a reservation over the phone and specifically said that they were going to arrive past midnight, and to please...

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1

3 weeks ago I fell on the turned under mat coming to the desk and fell on my new knee replacement. My knee swelled up an...

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1

Argument the maniger is rude racist remarks abd wont give ne her name ir corprate number i vould not get in with my key

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1

I had a horrible stay at a hotel that I booked through booking.com n they promised to call me back n they never did...

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Candlewood Suites and Extended Stay America Latest Reviews

Recent published reviews
1

False advertising and drug users

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1

just put money back in my account Today

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3.9

I reserved a room at candlewood suites and made a complete reservation and paid for the room as well. Got to the hotel...

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1

As of now this issue should have bern addressed yet the staff and communications at extend stay was very unpleasant in...

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Candlewood Suites and Extended Stay America Products and Services

Most reviewed product and services
  • Candlewood Suites Manager (18 reviews)
  • Candlewood Suites Sanitary Conditions (6 reviews)
  • Extended Stay America Room (13 reviews)
  • Extended Stay America Sanitary Conditions (5 reviews)
  • Extended Stay America Facility (4 reviews)