PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Candlewood Suites and Extended Stay America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Candlewood Suites
Extended Stay America

Candlewood Suites and Extended Stay America Overview

Total reviews
77
29
Company responses
0
0
Issues resolved
0
0

Candlewood Suites was first mentioned on PissedConsumer on Jan 14, 2010 and since then this brand received 77 reviews. It is 48 reviews more than Extended Stay America received since Aug 21, 2012.

Candlewood Suites and Extended Stay America Consumer Ratings

Rank
188 out of 1796 in Hotels and Resorts category
185 out of 1796 in Hotels and Resorts category
Staff
179 in category
214 in category
Exchange, Refund and Cancellation Policy
125 in category
329 in category
Customer service
155 in category
193 in category

According to consumer ratings and reviews, Extended Stay America ranks 3 points higher in the Hotels and Resorts category than Candlewood Suites. People gave Candlewood Suites 1.5 stars for Staff criterion in Hotels and Resorts category and it is 219 points higher than the worst rated brand in this category. At the same time, Extended Stay America was rated 1.1 stars for Staff criterion in this category and it is 184 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Candlewood Suites has a higher rating than Extended Stay America. Regarding Customer service criterion, consumers gave Candlewood Suites 1.4 stars and it is 61% greater than other in category. Extended Stay America however was rated 1.1 stars and it is 52% greater than other in category.

Candlewood Suites and Extended Stay America Rating Details

Staff
1.5 (34 reviews)
1.1 (16 reviews)
Reviewer's quote

...The staff was aware of the break in but said noting about until I came inside to ask. Cops were called and report was filed. Staff was not vary helpful or seamed to care...

brett b

Staff told me that i had to check out today on x mas eve for no reason. My family and I have been living here at this location for over 45 days and have nowhere else to go..

Somer
Exchange, Refund and Cancellation Policy
1.4 (30 reviews)
1 (13 reviews)
Reviewer's quote

Reserved a room cancel the wrong card was still charged this happened almost a month ago general manager stated card would be refunded and I have not heard from the general manager nor has our card been refunded. I called guest relations was on hold for 30 minutes and I waited for Management and...

Demetrio

Room was covered in roaches was offered new room in same building and was told manager would contact and I have left about 5 messages and still no call back or refund as I ended up sleeping in my car because I could not afford another room after checking out that evening worst experience ever..

Viviann
Customer service
1.4 (30 reviews)
1.1 (16 reviews)
Reviewer's quote

Terrible customer service experience. I will never come back..

PissedConsumer1520106

Your employee Gami then stood in room with my husband, myself and children and we talked about customer service and our husband's, she was telling me about another customer that reminded her of my husband. The next morning of July 6 we had stepped out my husband stopped at front desk asked if our...

Neita

Candlewood Suites and Extended Stay America Pros and Cons

Pros
  • Room was fine
  • Room
  • Recliner
  • Non
  • Will sometimes work with you on payments
  • Location and pricing
Cons
  • Professionally disrespectful to communication with customers
  • Poor manger
  • Disrespectful staff
  • Poor customer service
  • Unsafe
  • Staff

Candlewood Suites and Extended Stay America Most Positive Reviews

Top rated reviews
5

We had a wonderful stay in Conway, AR and Houston, TX Candlewood Suites. Thank you for a lovely hotel.

5

Extended Stay America, The Mt Moriah Location is very clean. The carpet is clean and smell good. Hallways stay clean...

Candlewood Suites and Extended Stay America Most Critical Reviews

Lowest rated reviews
1

I did a reservation over the phone and specifically said that they were going to arrive past midnight, and to please...

1

3 weeks ago I fell on the turned under mat coming to the desk and fell on my new knee replacement. My knee swelled up an...

Candlewood Suites and Extended Stay America Latest Reviews

Recent published reviews
1.2

employees talk about drugs an personal court cases i heard one housekeeper say they something to another employee that...

Read all 77 reviews
1.7

I would like to receive a phone call from the district manager because I could go to the health department about this...

Read all 29 reviews

Candlewood Suites and Extended Stay America Products and Services

Most reviewed product and services
  • Candlewood Suites Manager (16 reviews)
  • Candlewood Suites Sanitary Conditions (5 reviews)
  • Candlewood Suites Customer Care (5 reviews)
  • Extended Stay America Room (6 reviews)
  • Extended Stay America Sanitary Conditions (2 reviews)
  • Extended Stay America Customer Care (2 reviews)