PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Caliber Home Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Caliber Home Loans

USAA and Caliber Home Loans Overview

Total reviews 2122 278
Company responses 0 0
Issues resolved 21 2

USAA and Caliber Home Loans Consumer Ratings

Rank
419 out of 3935 in Financial Services category
264 out of 1016 in Loans and Mortgages category
Customer service
451 in category
217 in category
Product or Service Quality
436 in category
219 in category
Reliability
393 in category
236 in category
Website
329 in category
245 in category

USAA and Caliber Home Loans Rating Details

Customer service
1.5
(963 reviews)
1.3
(153 reviews)
Reviewer's quote

...I need to talk to someone higher then the ATM customer service or I will turn this over to the media to investigate..

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On August 10, 2021, I sent documents to Caliber Home Loans at their Oklahoma City, OK customer service center. I received no acknowledgment. On August 26, I uploaded those same documents to their electronic portal...

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Product or Service Quality
1.6
(779 reviews)
1.3
(135 reviews)
Reviewer's quote

Super service. Answered all my questions accurately and instantly. Very effective, efficient, and courteous..

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The customer service number on their monthly statement and their website doesn't work. They make it almost impossible to contact them. When you do, expect a rude, ill-informed and downright surly customer service representative to NOT help you or provide you the information you need...

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Reliability
1.6
(777 reviews)
1.2
(130 reviews)
Reviewer's quote

...The past 5 years has really given me a bad taste for USAA insurance company reliability, they no longer reward loyalty and safe behaviors, and their lack of care for the customer has become a great disappointment..

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I paid more than 20% of my loan. I contacted several times for now regarding mortgage insurance removal. I never received the letter that this company sent.

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Website
2.1
(757 reviews)
1.6
(132 reviews)
Reviewer's quote

...2) Website repeatedly fails to put vehicles in storage or remove them from storage. No way to call on a weekend or holiday - there is no-one working. 3) Several times USAA adjusters totaled a car so they could pay less on a claim...

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Firstly their website pertaining to logging into my account never works. Secondly, they have worse customer service. As &;;;;;;;; when you reach customer service they mostly end up misinforming information related to interest rates and account..

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USAA and Caliber Home Loans Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Can talk to live person
  • Stay away from this company
  • I would like them to fix my account so i can pay
  • There are no pros
Cons
  • Horrible customer service
  • Did not resove issue
  • Customer service is the worst
  • Way that they lied to us
  • Lack of follow through
  • I did not like them

USAA and Caliber Home Loans Most Positive Reviews

Top rated reviews
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5



The worse customer service I have ever experience with a company. VERY RUDE AND WILL NOT ANSWER YOU QUESTIONS. My loan...

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5

There seems to be no provision to log on if I get a new phone number and a new e mail at the same time. I have spent...

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5

I have made my on time mortgage payment to caliber home loans for over a year and have never been charged a cent when...

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USAA and Caliber Home Loans Most Critical Reviews

Lowest rated reviews
1

I called thing again and they rerouted me until they said alll people from that dept werent available I suggest calling...

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1

Did a modificstion with bakn of america, they sold to caliber in the middle of my pricess ti finalizing, caliber gave...

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1

Made the BIG mistake of deleting current working automatic payment account for a different one, to pay for my auto...

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1

i used to be with shore mortgage and had no problems at all, switched to caliber home and have had nothing but...

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USAA and Caliber Home Loans Latest Reviews

Recent published reviews
No votes

Jennifer was awesome! Wonderful to talk with! Thanks for all of your help!
Her customer service was so the best I have ev...

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No votes

the person I bought it from said it was paid off. The Lienholder on it is CIT Group Sales, which is no longer around. Ca...

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No votes

I appreciate so much-_!"$@and thanks for the support I really appreciate you you are doing well thanks

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No votes

I send all my bills thru PNC. Caliber still has not cashed my check after 12 days. This happened before causing me to...

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