PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Caliber Home Loans and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Caliber Home Loans
USAA

Caliber Home Loans and USAA Overview

Total reviews
220
1404
Company responses
0
0
Issues resolved
1
12

USAA was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 1404 reviews. It is 1184 reviews more than Caliber Home Loans received since Sep 2, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with USAA customer support team than with Caliber Home Loans customer service.

Caliber Home Loans and USAA Consumer Ratings

Rank
167 out of 1293 in Loans and Mortgages category
228 out of 2601 in Financial Services category
Customer service
135 in category
211 in category
Staff
125 in category
167 in category
Reliability
147 in category
157 in category

Caliber Home Loans and USAA Rating Details

Customer service
1.3 (118 reviews)
1.3 (578 reviews)
Reviewer's quote

Since I was a current customer and recently closed on my house 1 year and 7 months at the time they said I qualified for a special program for veterans. Well, after being passed around to different loan processors for various reasons I finally closed on my house in late Sept, 2019. I had several...

George G

...But apparently plenty of money for ads and new customer acquisition..

Shaylie
Staff
1.4 (108 reviews)
1.5 (454 reviews)
Reviewer's quote

Should not ever trust this company all staff working for this company are lier. Very very bad service and they are not able to complete any mortgage transactions. ..

Roel

After contacting the office of the president, Chad Borton, I was informed that it was, "received by back-office staff. " But never addressed? USAA knows what it means to serve-- Themselves. I am beyond disappointed with this company and disgusted that they continue to make their money using...

J R
Reliability
1.2 (103 reviews)
1.4 (440 reviews)
Reviewer's quote

They are still calling me every week telling me I have not paid off the loan which I have August 1, 2019. I have proof they were taking my payment out every month(ACH). I have been reading reviews about this company. So in September I close my account. October they tried to take out 32.00. Caliber...

Allene F

Filing a complaint with PA Attorney Generals office. This company is useless. Can't do basic math.

Siddhartha

Caliber Home Loans and USAA Pros and Cons

Pros
  • Stay away from this company
  • I would like them to fix my account so i can pay
  • Speed of closing our loan
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Way that they lied to us
  • Refusal to let me speak with a manager
  • Lack of follow through
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal

Caliber Home Loans and USAA Most Positive Reviews

Top rated reviews
5



The worse customer service I have ever experience with a company. VERY RUDE AND WILL NOT ANSWER YOU QUESTIONS. My loan...

5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Caliber Home Loans and USAA Most Critical Reviews

Lowest rated reviews
1

i used to be with shore mortgage and had no problems at all, switched to caliber home and have had nothing but...

1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Caliber Home Loans and USAA Latest Reviews

Recent published reviews

We were lied to, given the run around then forced to close because rates had gone up. Stay away from loan officer Dante...

Read all 220 reviews
1

Filing a complaint with PA Attorney Generals office. This company is useless. Can't do basic math.

Read all 1404 reviews

Caliber Home Loans and USAA Products and Services

Most reviewed product and services
  • Caliber Home Loans Loan (36 reviews)
  • Caliber Home Loans Customer Care (28 reviews)
  • Caliber Home Loans Home Loan (25 reviews)
  • Usaa Auto Insurance (223 reviews)
  • Usaa Customer Care (117 reviews)
  • Usaa Auto Claim (105 reviews)