PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Caliber Home Loans and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Caliber Home Loans
USAA

Caliber Home Loans and USAA Overview

Total reviews 231 1521
Company responses 0 0
Issues resolved 1 14

Caliber Home Loans and USAA Consumer Ratings

Rank
176 out of 900 in Loans and Mortgages category
261 out of 1882 in Financial Services category
Customer service
134 in category
234 in category
Reliability
141 in category
170 in category
Product or Service Quality
130 in category
202 in category
Website
168 in category
155 in category

Caliber Home Loans and USAA Rating Details

Customer service
1.3 (126 reviews)
1.3 (646 reviews)
Reviewer's quote

...Secondly, they have worse customer service. As &;;;;;;;; when you reach customer service they mostly end up misinforming information related to interest rates and account..

Read full review

...charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of...

Read full review
Reliability
1.2 (110 reviews)
1.4 (501 reviews)
Reviewer's quote

Let this e-mail serve as a formal complaint against one of your Employees named Cesar Del Collado. Mr. Collado works as a Sales Manager at 9100 S. Dadeland Blvd. , Suite 1500 Miami, FL 33156. As for my last source since the beginning of July 2020.The complaint about him is that he continues to lie...

Read full review

Been with USAA for over a decade. Have a Renters Protection Policy as a part of my Renter's Insurance. During my covered period, experienced a loss of use of my residence from a covered incident and during this pandemic. I was told to stay with someone. If they feel breaking their contract is more...

Read full review
Product or Service Quality
1.3 (110 reviews)
1.4 (524 reviews)
Reviewer's quote

...The customer service was patronizing and rude. Cut me off while talking and explaining the issue. Sad...

Read full review

...I have been a USAA member since 1971 and find that the customer service has declined significantly in recent years..

Read full review
Website
1.6 (109 reviews)
2.1 (512 reviews)
Reviewer's quote

We tripled up on our house payments to remove PMI. Their site states AUTOMATICALLY remove PMI at 80% LTV "Loan to Value" We got our LTV down to 74.53% but were still being charged. So I called, after 45 minutes bouncing around on a PHONE TREE. I finally spoke to a rep and was told I would have to...

Read full review

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

Read full review

Caliber Home Loans and USAA Pros and Cons

Pros
  • Stay away from this company
  • I would like them to fix my account so i can pay
  • Speed of closing our loan
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Way that they lied to us
  • I did not like them
  • Refusal to let me speak with a manager
  • Horrible customer service
  • Being treated like a criminal
  • Lack of understanding

Caliber Home Loans and USAA Most Positive Reviews

Top rated reviews
5



The worse customer service I have ever experience with a company. VERY RUDE AND WILL NOT ANSWER YOU QUESTIONS. My loan...

Read full review
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Read full review
5

May 2015 Bank of America sold my loan to Caliber and failed to inform me. I was at end of Modification process with B o...

Read full review
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

Read full review

Caliber Home Loans and USAA Most Critical Reviews

Lowest rated reviews
1

i used to be with shore mortgage and had no problems at all, switched to caliber home and have had nothing but...

Read full review
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Read full review
1

my deceased mothers loan was sold to u and the other company said if I paid 1800 that I could contuine the monthly...

Read full review
1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

Read full review

Caliber Home Loans and USAA Latest Reviews

Recent published reviews
1

Let this e-mail serve as a formal complaint against one of your Employees named Cesar Del Collado. Mr. Collado works as...

Read full review
No votes

I recently closed a cd with your bank that I had for a prepaid credit card. Its been over a month and I have not...

Read full review
4.4

No one answered said due to unforeseen circumstances

Read full review
No votes

Car was stolen from knollwood last nite While I was in the hospital

Read full review

Caliber Home Loans and USAA Products and Services

Most reviewed product and services
  • Caliber Home Loans Loan (36 reviews)
  • Caliber Home Loans Customer Care (30 reviews)
  • Caliber Home Loans Home Loan (26 reviews)
  • Usaa Auto Insurance (235 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (110 reviews)