PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Selene Finance and Caliber Home Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Selene Finance
Caliber Home Loans

Selene Finance and Caliber Home Loans Overview

Total reviews
183
232
Company responses
0
0
Issues resolved
0
1

Selene Finance and Caliber Home Loans Consumer Ratings

Rank
210 out of 892 in Loans and Mortgages category
178 out of 892 in Loans and Mortgages category
Customer service
160 in category
128 in category
Website
221 in category
163 in category
Product or Service Quality
176 in category
131 in category
Diversity of Products or Services
185 in category
142 in category

Selene Finance and Caliber Home Loans Rating Details

Customer service
1.2 (83 reviews)
1.3 (125 reviews)
Reviewer's quote

...I called customer service at Selene 5 times in the past 2. 5 weeks requesting a copy of my last mortage statement. They lost my first "documentation request", then after 4 more phone calls and escalations to management each time, I still have not received my statement...

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...Secondly, they have worse customer service. As &;;;;;;;; when you reach customer service they mostly end up misinforming information related to interest rates and account..

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Website
1.3 (75 reviews)
1.6 (109 reviews)
Reviewer's quote

...The Selene website is not allowing me to make my payment at no charge as stated on the monthly statement. The web site tab for making one time payments does not work. Late charges were added to my account for processing errors in Philadelphia...

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We tripled up on our house payments to remove PMI. Their site states AUTOMATICALLY remove PMI at 80% LTV "Loan to Value" We got our LTV down to 74.53% but were still being charged. So I called, after 45 minutes bouncing around on a PHONE TREE. I finally spoke to a rep and was told I would have to...

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Product or Service Quality
1.1 (70 reviews)
1.3 (109 reviews)
Reviewer's quote

Called to get loan payoff amount - they only let you speak with someone in customer service. Usually after a 45 minute to an hour wait. When you finally get a human; they said the fastest they can get a loan payoff amount is 5-7 business days...

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...The customer service was patronizing and rude. Cut me off while talking and explaining the issue. Sad...

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Diversity of Products or Services
1.2 (68 reviews)
1.4 (100 reviews)
Reviewer's quote

...The SPA mandates that a Participating Servicer “shall perform” the activities described in the Program Documentation “for all mortgage loans it services. ” SPA I. A...

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My 1st experience with this mortgage co. has been hell.I made a payment that they did not process correctly or on time and now they want to ruin my credit. Apparently I was not notified that caliber work w/ a co. by the name of speed pay for services? Are they dependable? Obviously not. I tried...

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Selene Finance and Caliber Home Loans Pros and Cons

Pros
  • Too dam slow on costumer response time
  • Faster service
  • Selene is stupid
  • Stay away from this company
  • I would like them to fix my account so i can pay
  • Speed of closing our loan
Cons
  • Simply they do not care about homeowners
  • Should not be permitted to service mortgages
  • Customer service
  • Way that they lied to us
  • Refusal to let me speak with a manager
  • Lack of follow through

Selene Finance and Caliber Home Loans Most Positive Reviews

Top rated reviews
5

We where with BOA and got sold to Selene. Like who has ever heard of these people. We have submitted two...

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5



The worse customer service I have ever experience with a company. VERY RUDE AND WILL NOT ANSWER YOU QUESTIONS. My loan...

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4.5

As well, my mortgage was sold by Bank of America to Selene Finance 3 years ago. To date, I have not had an issue with...

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5

May 2015 Bank of America sold my loan to Caliber and failed to inform me. I was at end of Modification process with B o...

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Selene Finance and Caliber Home Loans Most Critical Reviews

Lowest rated reviews
1

Selene purposely refuses to cash payments made directly to them by my bank, they either say they do not receive it, alth...

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1

i used to be with shore mortgage and had no problems at all, switched to caliber home and have had nothing but...

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1

Paid my loan off over a year ago I can not get my deed to my property through them or proof that I did!!

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1

my deceased mothers loan was sold to u and the other company said if I paid 1800 that I could contuine the monthly...

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Selene Finance and Caliber Home Loans Latest Reviews

Recent published reviews
1

Checks for insurance was mailed to me in May of 2019 got lost in the mail you put stop payment on the check and now I'm...

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4.4

No one answered said due to unforeseen circumstances

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No votes

On my Credit Karma report it states my acct was opened on 6\13\2007 Term 360 months(30 yrs). Last payment 5\23\2018....

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1

Firstly their website pertaining to logging into my account never works. Secondly, they have worse customer service. As...

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Selene Finance and Caliber Home Loans Products and Services

Most reviewed product and services
  • Selene Finance Mortgage (67 reviews)
  • Selene Finance Customer Care (19 reviews)
  • Selene Finance Loan Modification (12 reviews)
  • Caliber Home Loans Loan (36 reviews)
  • Caliber Home Loans Customer Care (29 reviews)
  • Caliber Home Loans Home Loan (26 reviews)