PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Caliber Home Loans and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Caliber Home Loans
Quicken Loans

Caliber Home Loans and Quicken Loans Overview

Total reviews
219
891
Company responses
0
0
Issues resolved
1
4

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 891 reviews. It is 672 reviews more than Caliber Home Loans received since Sep 2, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Caliber Home Loans customer support team and Quicken Loans customer service.

Caliber Home Loans and Quicken Loans Consumer Ratings

Rank
167 out of 1292 in Loans and Mortgages category
138 out of 1292 in Loans and Mortgages category
Customer service
136 in category
147 in category
Staff
127 in category
137 in category
Reliability
148 in category
126 in category

According to consumer ratings and reviews, Quicken Loans ranks 29 points higher in the Loans and Mortgages category than Caliber Home Loans. People gave Caliber Home Loans 1.3 stars for Customer service criterion in Loans and Mortgages category and it is 216 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 205 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Quicken Loans has a higher rating than Quicken Loans. Regarding Reliability criterion, consumers gave Caliber Home Loans 1.2 stars and it is 58% greater than other in category. Quicken Loans however was rated 1.3 stars and it is 64% greater than other in category.

Caliber Home Loans and Quicken Loans Rating Details

Customer service
1.3 (118 reviews)
1.3 (324 reviews)
Reviewer's quote

Since I was a current customer and recently closed on my house 1 year and 7 months at the time they said I qualified for a special program for veterans. Well, after being passed around to different loan processors for various reasons I finally closed on my house in late Sept, 2019. I had several...

George G

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Staff
1.4 (108 reviews)
1.4 (255 reviews)
Reviewer's quote

Should not ever trust this company all staff working for this company are lier. Very very bad service and they are not able to complete any mortgage transactions. ..

Roel

...disregard for personal property, by the staff's unprofessionalism bordering on discrimination and the ineptitude and the lack of communication among the staff I worked with. To begin, we began this process back in February when inquiring about a home refinement loan. At first, the staff seemed knowledgeable and willing to help in any way they...

Alisson B
Reliability
1.2 (103 reviews)
1.3 (251 reviews)
Reviewer's quote

They are still calling me every week telling me I have not paid off the loan which I have August 1, 2019. I have proof they were taking my payment out every month(ACH). I have been reading reviews about this company. So in September I close my account. October they tried to take out 32.00. Caliber...

Allene F

Nothing happened. Thanks for the heads up. I was about to call them. Glad I read this first. This happened to me years ago. But not with them. Is there anyone you can trust out there? Seems hopeless.

PissedConsumer1719428

Caliber Home Loans and Quicken Loans Pros and Cons

Pros
  • Stay away from this company
  • I would like them to fix my account so i can pay
  • Speed of closing our loan
  • Website
  • Interest rate
  • Customer service
Cons
  • Way that they lied to us
  • Refusal to let me speak with a manager
  • Lack of follow through
  • Customer service
  • Totally incompetent
  • Whole process

Caliber Home Loans and Quicken Loans Most Positive Reviews

Top rated reviews
5



The worse customer service I have ever experience with a company. VERY RUDE AND WILL NOT ANSWER YOU QUESTIONS. My loan...

5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Caliber Home Loans and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

i used to be with shore mortgage and had no problems at all, switched to caliber home and have had nothing but...

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Caliber Home Loans and Quicken Loans Latest Reviews

Recent published reviews

They never answer their telephone...TERRIBLE

Read all 219 reviews
2.3

Told us 10 times approved and closing soon. Paid for 2 appraisals. Used credit cards while waiting months to close. Had...

Read all 891 reviews

Caliber Home Loans and Quicken Loans Products and Services

Most reviewed product and services
  • Caliber Home Loans Loan (36 reviews)
  • Caliber Home Loans Customer Care (28 reviews)
  • Caliber Home Loans Home Loan (25 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (150 reviews)
  • Quicken Loans Mortgage (127 reviews)