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Caliber Home Loans
Quicken Loans

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Caliber Home Loans

Caliber Home Loans

1.4
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 213 TOTAL REVIEWS
Rank
165 out of 1284
in Loans and Mortgages category
Rating Details
Customer service
Staff
Product or Service Quality
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    117
  • SUCCESSFUL
    66%
  • AVG CALL DURATION
    03:45
  • ISSUES RESOLVED
    24%
Top Products and Services
1.6
36 reviews
1.1
27 reviews
1.4
24 reviews
Quicken Loans

Quicken Loans

1.5
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 883 TOTAL REVIEWS
Rank
131 out of 1284
in Loans and Mortgages category
Rating Details
Customer service
Staff
Product or Service Quality
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    116
  • SUCCESSFUL
    42%
  • AVG CALL DURATION
    03:35
  • ISSUES RESOLVED
    41%
Top Products and Services
1.6
230 reviews
1.5
148 reviews
1.5
128 reviews

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Anonymous
#1334458

Caliber home loans has a lot of issues in all department very unprofessional staff, example we have an escrow account in our monthly payments for tax and insurance, they didn't pay our property tax on time and got penalty for late tax installments also property insurance paid in wrong amount, contacted Caliber to remove and closed our escrow account then we want to take Care of it they said put it in writing request we did and send it by certified USPS mail after 30 days called them to check the status they said they didn't received it, follow up the USPS tracking number caliber got the mail within 5 days but they said they didn't received it, then they said fax your request I faxed it called them back they didn't have the fax I told them give me the email address I will send it by email, they said it is not acceptable by email, asked for supervisor, they said is not available, they got my phone number that pass it to supervisor then maybe supervisor if get any Chance call me, now I am stuck with this horrible and irresponsible company, Can anyone be able to tell me what should I do with this horrible company.

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