PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Caliber Home Loans and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Caliber Home Loans
Quicken Loans

Caliber Home Loans and Quicken Loans Overview

Total reviews
232
910
Company responses
0
0
Issues resolved
1
4

Caliber Home Loans and Quicken Loans Consumer Ratings

Rank
177 out of 892 in Loans and Mortgages category
124 out of 892 in Loans and Mortgages category
Customer service
129 in category
150 in category
Product or Service Quality
132 in category
123 in category
Website
164 in category
76 in category
Reliability
140 in category
129 in category

Caliber Home Loans and Quicken Loans Rating Details

Customer service
1.3 (125 reviews)
1.3 (340 reviews)
Reviewer's quote

...Secondly, they have worse customer service. As &;;;;;;;; when you reach customer service they mostly end up misinforming information related to interest rates and account..

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Product or Service Quality
1.3 (109 reviews)
1.4 (306 reviews)
Reviewer's quote

...The customer service was patronizing and rude. Cut me off while talking and explaining the issue. Sad...

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Website
1.6 (109 reviews)
2.2 (294 reviews)
Reviewer's quote

We tripled up on our house payments to remove PMI. Their site states AUTOMATICALLY remove PMI at 80% LTV "Loan to Value" We got our LTV down to 74.53% but were still being charged. So I called, after 45 minutes bouncing around on a PHONE TREE. I finally spoke to a rep and was told I would have to...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Reliability
1.2 (109 reviews)
1.3 (265 reviews)
Reviewer's quote

No one answered said due to unforeseen circumstances

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This company is all sweetness and light until your loan closes, We refinanced a Quicken Loan with a new Quicken Loan. They were supposed to pay off a credit card two weeks after we closed I had to follow up and nothing had been done, eventually they did take care of it but if I hadn't contacted...

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Caliber Home Loans and Quicken Loans Pros and Cons

Pros
  • Stay away from this company
  • I would like them to fix my account so i can pay
  • Speed of closing our loan
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Way that they lied to us
  • Refusal to let me speak with a manager
  • Lack of follow through
  • Customer service
  • Totally incompetent
  • Whole process

Caliber Home Loans and Quicken Loans Most Positive Reviews

Top rated reviews
5



The worse customer service I have ever experience with a company. VERY RUDE AND WILL NOT ANSWER YOU QUESTIONS. My loan...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

May 2015 Bank of America sold my loan to Caliber and failed to inform me. I was at end of Modification process with B o...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Caliber Home Loans and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

i used to be with shore mortgage and had no problems at all, switched to caliber home and have had nothing but...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

my deceased mothers loan was sold to u and the other company said if I paid 1800 that I could contuine the monthly...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Caliber Home Loans and Quicken Loans Latest Reviews

Recent published reviews
4.4

No one answered said due to unforeseen circumstances

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1

This company is all sweetness and light until your loan closes, We refinanced a Quicken Loan with a new Quicken Loan....

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1

Firstly their website pertaining to logging into my account never works. Secondly, they have worse customer service. As...

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2.3

Like most negative reviews, everything was great at first and we were told that our refi disbursement would occur in abo...

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Caliber Home Loans and Quicken Loans Products and Services

Most reviewed product and services
  • Caliber Home Loans Loan (36 reviews)
  • Caliber Home Loans Customer Care (29 reviews)
  • Caliber Home Loans Home Loan (26 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (154 reviews)
  • Quicken Loans Mortgage (127 reviews)