PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SpaCap and Cal Spas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SpaCap
Cal Spas

SpaCap and Cal Spas Overview

Total reviews
14
71
Company responses
0
0
Issues resolved
0
0

Cal Spas was first mentioned on PissedConsumer on May 6, 2008 and since then this brand received 71 reviews. It is 57 reviews more than SpaCap received since Dec 2, 2010.

SpaCap and Cal Spas Consumer Ratings

Rank
33 out of 296 in Pools, Spas and Plumbing Supplies category
53 out of 296 in Pools, Spas and Plumbing Supplies category
Customer service
34 in category
43 in category
Price Affordability
24 in category
46 in category
Product or Service Quality
20 in category
44 in category

According to consumer ratings and reviews, SpaCap ranks 20 points higher in the Pools, Spas and Plumbing Supplies category than Cal Spas. People gave SpaCap 1.8 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 93 points higher than the worst rated brand in this category. At the same time, Cal Spas was rated 1.7 stars for Customer service criterion in this category and it is 84 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that SpaCap has a higher rating than Cal Spas. Regarding Product or Service Quality criterion, consumers gave SpaCap 2.6 stars and it is 84% greater than other in category. Cal Spas however was rated 1.8 stars and it is 65% greater than other in category.

SpaCap and Cal Spas Rating Details

Customer service
1.8 (5 reviews)
1.7 (9 reviews)
Reviewer's quote

...If the customer service had been any good they would have told us this in the beginning. This guy doesn't know you after he gets your money. We wish we would have read the complaints before we gave him our money...

PissedConsumer889114

...Calls to service department are never returned..

Reba B
Price Affordability
3 (5 reviews)
2.6 (10 reviews)
Reviewer's quote

...The third time, I declined their offer to make a new SpaCap for full price (they used to do a $300 rebuild if I sent them the old Sunbrella cover). I will not buy a third and urge you all not to buy a first..

PissedConsumer982562

...The Good: They sell spas with curb appeal at a cheap price. The Bad: Poor quality components, materials, workmanship and a terrible customer service department lead to a bad ownership experience. Some will be very lucky that their tub will give them 5 years of trouble-free service...

PissedConsumer1319746
Product or Service Quality
2.6 (5 reviews)
1.8 (9 reviews)
Reviewer's quote

Great Product, but when it fails do not expect much of a "warranty". My second Cap from them failed after 2 years. The owner said that my kids must have jumped on it!! Then when I explained to him that this was not possible and sent him pictures of the tub to be covered he said the problem was my...

Amarri

The hot tub looks nice and well made on the showroom floor, but beware (if anything goes wrong) they will use every excuse in the book to void your warranty and blame YOU to get out of fixing it or replacing it. I purchased model: Bel Air 851B on 5-23-16, delivery date: 7-30-16. Cal Spas is...

Sham

SpaCap and Cal Spas Pros and Cons

Pros
  • Product and service
No votes
Cons
  • Customer service
  • Warranty
  • Product quality
  • Poor quality of materials
  • No return or exchange policy

SpaCap and Cal Spas Most Positive Reviews

Top rated reviews
5

I just received our second Spa cap replacing our first one that lasted 8 years! This is a well made cover with high...

5

I have had my Cal Spa since 2004 new. Its 2015 and I never had one problem out of mine. Yes it cost 8,000.00. I have...

SpaCap and Cal Spas Most Critical Reviews

Lowest rated reviews
1

Crappiest cover ever; does NOT outlast the others, the membrane fails and it fills with water, the customer service
S U...

1

Bought our new spa from Cal Spa at the fair 2015.....have had 3 cal spas in the past and never an issue. This...

SpaCap and Cal Spas Latest Reviews

Recent published reviews

Within a month after I got my SpaCap cover, the bottom of the cover was getting very slimy. I called to ask the owner...

Read all 14 reviews
2.7

The panels on the swim spa were replaced once due to warping and cracking. The new panels are doing the same. Also had...

Read all 71 reviews

SpaCap and Cal Spas Products and Services

Most reviewed product and services
  • Spacap Hot Tub Cover (3 reviews)
  • Spacap Customer Care (1 review)
  • Cal Spas Hot Tub (33 reviews)
  • Cal Spas Swim Pro F-1325 Hot Tub (2 reviews)
  • Cal Spas Escape Bel Air Ec-851B Hot Tub (1 review)