PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zazzle and CafePress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zazzle

Zazzle

Has Verified Representatives
2.6
CafePress

CafePress

1.6
Zazzle
CafePress

Zazzle and CafePress Overview

Total reviews 367 40
Company responses 252 0
Issues resolved 6 2

Zazzle and CafePress Consumer Ratings

Rank
26 out of 317 in Auctions and Marketplaces category
624 out of 3114 in E-commerce category
Customer service
101 in category
325 in category
Website
54 in category
538 in category
Price Affordability
68 in category
638 in category
Delivery Service
74 in category
403 in category

Zazzle and CafePress Rating Details

Customer service
1.2 (148 reviews)
1.4 (18 reviews)
Reviewer's quote

...terrible customer service !!!!..

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We called to request an exchange, but my comment to that customer service rep was that I hope whatever the replacement was that gets sent out looks nothing like the one originally received. Received the exchange today and looks exactly as horrible as the first one. It is an absolute joke and looks...

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Website
2.4 (136 reviews)
1.9 (14 reviews)
Reviewer's quote

their website says 100% satisfaction or refunds/exchanges for any reason in which you pay to ship back (no prob). I wanted to return 2 buttons that were made but too small...

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...The print is way weaker then the one shown on the website. So it is hardly to notice. The smell is really extreme and they feel odd in the hand...

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Price Affordability
2.3 (130 reviews)
1.8 (13 reviews)
Reviewer's quote

i want to know why you charged me a full price for an error on your part. the gal i spoke with last week told me the changes would be made n she told me that the charge was to be $ 7. 90 n no more now i recieved my order fixed n was charged full price, i also tried to reach customer service by...

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...For that price I expected something a bit sturdier. However, when I emailed to complain, the customer service rep was very gracious and offered me a full refund minus shipping. (By the way, not sure why a small necklace in a cardboard envelope would take $7 to ship..

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Delivery Service
1.5 (127 reviews)
1.3 (13 reviews)
Reviewer's quote

...Turns out they sent it to a suburb of Atlanta where I live and then inexplicably sent it to Tennessee and then back to Atlanta, using the US POSTAL SERVICE. It still isnt here. 15 days later will be tomorrow from taking my money...

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I waited the full ten days the representative said it might take for the refund to process, then called Cafe Press Customer Service. The person I talked to said she could not find my order and therefore, couldn't assist me. I asked to speak to the person who I initially talked to ten days earlier...

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Zazzle and CafePress Pros and Cons

Pros
  • Easy to use website
  • Product selection
  • Quality
  • Ease of ordering
  • Customer service
  • Unique items
Cons
  • Customer service
  • Difficult to contact directly
  • Wait time
  • Customer service
  • Lack of customer service
  • Getting scammed - ripped off

Zazzle and CafePress Most Positive Reviews

Top rated reviews
5

I just received my order from Zazzle.co.uk. A bit late ? Maybe, about 2 weeks delayed. Dissatisfied ? *** no, man!
Why a...

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4

I ordered a necklace from CafePress, it was terrible quality, so I called to get a return process started. The lady was...

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5

There are many nuances to copyright law. It doesn't matter that a celebrity has been dead 55 years. Someone still owns...

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3.6

I placed an order online with CafePress. I never order items that are out of stock, because I have had bad experiences w...

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Zazzle and CafePress Most Critical Reviews

Lowest rated reviews
1

This company is a joke! I don't even know how they are still in business. Terrible customer service (if any at all). I p...

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1

I order a so called License Plate holder for $20. It look like it made out of thin sheet metel. Then this company had...

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1

I ordered a laptop bag on 12/8/14, saw it took 10 days for production & paid for premium shipping. I even sent an...

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1

Foolishly I bought like 4 pajama sets. Every single one of them was ruined. The print melted right off on the cold...

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Zazzle and CafePress Latest Reviews

Recent published reviews
No votes

order on the 27th of August and still have not received my package labels. This is unexceptable, to make matters worst...

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1

About two months ago I made an order and it never came, also there is no one to talk to about my problem. I want a...

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4.7

yes heard from them and sent back requested pics and issue hSmas been resolved!

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No votes

product is wrong too long list to explain on computer cant make contact on phone

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Zazzle and CafePress Products and Services

Most reviewed product and services
  • Zazzle Shipping Service (60 reviews)
  • Zazzle Customer Care (22 reviews)
  • Zazzle Black Membership (11 reviews)
  • Cafepress Shipping Service (5 reviews)
  • Cafepress Customer Care (4 reviews)
  • Cafepress Pajamas (2 reviews)