PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zazzle and CafePress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zazzle

Zazzle

Has Verified Representatives
2.6
CafePress

CafePress

1.6
Zazzle
CafePress

Zazzle and CafePress Overview

Total reviews
330
38
Company responses
201
0
Issues resolved
6
2

Zazzle and CafePress Consumer Ratings

Rank
28 out of 302 in Auctions and Marketplaces category
615 out of 3053 in E-commerce category
Customer service
97 in category
306 in category
Website
48 in category
512 in category
Turnaround Time
67 in category
269 in category
Price Affordability
68 in category
585 in category

Zazzle and CafePress Rating Details

Customer service
1.2 (135 reviews)
1.5 (17 reviews)
Reviewer's quote

...Tried contacting customer service, but that was a joke. NO ANSWER. Only thing I can do since i can't cancel my order, i'll just contact my credit card to take off the charge...

Read full review

We called to request an exchange, but my comment to that customer service rep was that I hope whatever the replacement was that gets sent out looks nothing like the one originally received. Received the exchange today and looks exactly as horrible as the first one. It is an absolute joke and looks...

Read full review
Website
2.4 (129 reviews)
1.9 (13 reviews)
Reviewer's quote

I ordered a spiral notebook with a custom image on the cover for a birthday. The estimated delivery was January 28. When I didn’t receive it I emailed customer service stating their graphic appeared to show it had already been delivered. I’m fine with misreading the graphic or being told it was...

Read full review

...The print is way weaker then the one shown on the website. So it is hardly to notice. The smell is really extreme and they feel odd in the hand...

Read full review
Turnaround Time
1.5 (121 reviews)
1.5 (11 reviews)
Reviewer's quote

My past orders have always arrived on time, days before my events. Now that they have 3 shipping options (greedy blood suckers) your order will be mailed out according to that date. So with that said personalized gift bags is the only reason I continue to use Zazzle because Vista print does not...

Read full review

REALLY, STAINS ARE NORMAL??? When was the last time you went to a store and bought a shirt with stains?? Can you imagine having a business that puts stains on everything it makes?? How in the world do you accept that in a custom order shirt business??? Does the owner know that they sell and ship...

Read full review
Price Affordability
2.3 (121 reviews)
1.8 (12 reviews)
Reviewer's quote

i want to know why you charged me a full price for an error on your part. the gal i spoke with last week told me the changes would be made n she told me that the charge was to be $ 7. 90 n no more now i recieved my order fixed n was charged full price, i also tried to reach customer service by...

Read full review

...For that price I expected something a bit sturdier. However, when I emailed to complain, the customer service rep was very gracious and offered me a full refund minus shipping. (By the way, not sure why a small necklace in a cardboard envelope would take $7 to ship..

Read full review

Zazzle and CafePress Pros and Cons

Pros
  • Easy to use website
  • Product selection
  • Quality
  • Ease of ordering
  • Customer service
  • Unique items
Cons
  • Customer service
  • Difficult to contact directly
  • Wait time
  • Customer service
  • Lack of customer service
  • Getting scammed - ripped off

Zazzle and CafePress Most Positive Reviews

Top rated reviews
5

I just received my order from Zazzle.co.uk. A bit late ? Maybe, about 2 weeks delayed. Dissatisfied ? *** no, man!
Why a...

Read full review
4

I ordered a necklace from CafePress, it was terrible quality, so I called to get a return process started. The lady was...

Read full review
5

There are many nuances to copyright law. It doesn't matter that a celebrity has been dead 55 years. Someone still owns...

Read full review
3.6

I placed an order online with CafePress. I never order items that are out of stock, because I have had bad experiences w...

Read full review

Zazzle and CafePress Most Critical Reviews

Lowest rated reviews
1

This company is a joke! I don't even know how they are still in business. Terrible customer service (if any at all). I p...

Read full review
1

I order a so called License Plate holder for $20. It look like it made out of thin sheet metel. Then this company had...

Read full review
1

I ordered a laptop bag on 12/8/14, saw it took 10 days for production & paid for premium shipping. I even sent an...

Read full review
1

Foolishly I bought like 4 pajama sets. Every single one of them was ruined. The print melted right off on the cold...

Read full review

Zazzle and CafePress Latest Reviews

Recent published reviews
No votes

I am still without my order and the date of shipping has come and gone. Only received one update that it would ship expr...

Read full review
No votes

I have been a customer of Café Press but no more. I cannot support a company that sells items with "Jesus is coming....

Read full review
No votes

Someone purchased and item using my credit card in redwood City where I've never been to redwood City I live in Modesto...

Read full review
1.3

I purchased two plaid, I thought "rugs" from them and the first arrived. It's NOT a rug, not even a rag throw rug, it's...

Read full review

Zazzle and CafePress Products and Services

Most reviewed product and services
  • Zazzle Shipping Service (60 reviews)
  • Zazzle Customer Care (20 reviews)
  • Zazzle Black Membership (11 reviews)
  • Cafepress Shipping Service (4 reviews)
  • Cafepress Customer Care (4 reviews)
  • Cafepress Pajamas (2 reviews)