PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CafePress and Zazzle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CafePress

CafePress

1.6
Zazzle

Zazzle

Has Verified Representatives
2.6
CafePress
Zazzle

CafePress and Zazzle Overview

Total reviews 40 371
Company responses 0 252
Issues resolved 2 6

CafePress and Zazzle Consumer Ratings

Rank
628 out of 3125 in E-commerce category
26 out of 318 in Auctions and Marketplaces category
Customer service
326 in category
101 in category
Product or Service Quality
397 in category
63 in category
Advertised vs Delivered
408 in category
73 in category
Exchange, Refund and Cancellation Policy
317 in category
64 in category

CafePress and Zazzle Rating Details

Customer service
1.4 (18 reviews)
1.2 (148 reviews)
Reviewer's quote

We called to request an exchange, but my comment to that customer service rep was that I hope whatever the replacement was that gets sent out looks nothing like the one originally received. Received the exchange today and looks exactly as horrible as the first one. It is an absolute joke and looks...

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...terrible customer service !!!!..

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Product or Service Quality
1.6 (17 reviews)
1.8 (115 reviews)
Reviewer's quote

Placed an order and there legal department cancelled, i called customer service tgey wouldnt let me talj to anyone, i posted a complaint then i received a response saying i would receive free shipping and a huge discount, the rep said those emails arent legit and wouldnt honor the coupon, horrible...

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...I have made several attempts to cancel the order with no real contact information and no response! This company socks! Customer service hours are from 12pm until 3 pm est..

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Advertised vs Delivered
1.1 (15 reviews)
1.4 (120 reviews)
Reviewer's quote

My packages weren't delivered. Placed the order on May 10. I tracked it, it said it was delivered May 13...

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I ordered nearly $100 in face masks for myself and grandchildren in MAY, which is now 7 weeks ago! Zazzle still reports theyre making them. When the promised delivery date which was JUNE 4-12th passed, that delivery information was deleted and Zazzle changed the customer info under tracking to...

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Exchange, Refund and Cancellation Policy
1.4 (15 reviews)
1.5 (119 reviews)
Reviewer's quote

...I want a refund..

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their website says 100% satisfaction or refunds/exchanges for any reason in which you pay to ship back (no prob). I wanted to return 2 buttons that were made but too small...

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CafePress and Zazzle Pros and Cons

Pros
  • Ease of ordering
  • Customer service
  • Unique items
  • Easy to use website
  • Product selection
  • Quality
Cons
  • Customer service
  • Lack of customer service
  • Getting scammed - ripped off
  • Customer service
  • Difficult to contact directly
  • Wait time

CafePress and Zazzle Most Positive Reviews

Top rated reviews
4

I ordered a necklace from CafePress, it was terrible quality, so I called to get a return process started. The lady was...

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5

I just received my order from Zazzle.co.uk. A bit late ? Maybe, about 2 weeks delayed. Dissatisfied ? *** no, man!
Why a...

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3.6

I placed an order online with CafePress. I never order items that are out of stock, because I have had bad experiences w...

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5

There are many nuances to copyright law. It doesn't matter that a celebrity has been dead 55 years. Someone still owns...

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CafePress and Zazzle Most Critical Reviews

Lowest rated reviews
1

I order a so called License Plate holder for $20. It look like it made out of thin sheet metel. Then this company had...

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1

This company is a joke! I don't even know how they are still in business. Terrible customer service (if any at all). I p...

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1

Foolishly I bought like 4 pajama sets. Every single one of them was ruined. The print melted right off on the cold...

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1

I ordered a laptop bag on 12/8/14, saw it took 10 days for production & paid for premium shipping. I even sent an...

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CafePress and Zazzle Latest Reviews

Recent published reviews
1

About two months ago I made an order and it never came, also there is no one to talk to about my problem. I want a...

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No votes

Delete my Zazzle account.
Yolanda Schartner
*** Stlyle Boutique
fustyleboutique@gmail.com
No complaints. Just want to cancel...

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No votes

product is wrong too long list to explain on computer cant make contact on phone

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No votes

Delete my Zazzle account.
Yolanda Schartner
*** Stlyle Boutique
fustyleboutique@gmail.com
Thankyou, Sincerely Yolanda

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CafePress and Zazzle Products and Services

Most reviewed product and services
  • Cafepress Shipping Service (5 reviews)
  • Cafepress Customer Care (4 reviews)
  • Cafepress Pajamas (2 reviews)
  • Zazzle Shipping Service (60 reviews)
  • Zazzle Customer Care (22 reviews)
  • Zazzle Black Membership (11 reviews)