PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cable One and Centurylink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cable One
Centurylink

Cable One and Centurylink Overview

Total reviews
76
3266
Company responses
0
0
Issues resolved
0
9

Cable One and Centurylink Consumer Ratings

Rank
340 out of 1428 in Telecommunications category
325 out of 1428 in Telecommunications category
Customer service
234 in category
256 in category
Product or Service Quality
238 in category
214 in category
Price Affordability
284 in category
287 in category
Website
241 in category
256 in category

Cable One and Centurylink Rating Details

Customer service
1.3 (40 reviews)
1.2 (1338 reviews)
Reviewer's quote

THIS IS BY FAR, THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED, AND THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. WHEN THEY WERE STILL CABLE ONE, THEY OVERCHARGED ME ON MY BILL UNFAIRLY, AND THEY ALSO CUT MY SERVICE WHENEVER I EXCEEDED THEIR NON-EXISTENT "DATA CAP". SPARKLIGHT IS A TERRIBLE,...

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...Horrible customer service. If i have not pay anything , i will try a different company..

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Product or Service Quality
1.5 (38 reviews)
1.6 (1190 reviews)
Reviewer's quote

Cable one has been happily taking our money for over 3 years, but when something comes up related to internet service they not only won't fix it, they won't even suggest how we might get it fixed...

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We have had service through CenturyLink since the late 1990's and never thought we would change providers, but they have truly lost my support: 1) 2. 5 hours trying to work with tech support and never getting more than 1 MB throughput 2) Getting hung up on after 2. 5 hours because at 6 PM they...

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Price Affordability
1.6 (37 reviews)
1.6 (1122 reviews)
Reviewer's quote

No signal. half channels will not come in

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With the price of cashier check and money orders going up who can afford them. They either take our payment online or I will cancel my internet service and I dare them try to collect from us. They will be speaking with our attorney on this matter Its not our fault that they wait until the middle of...

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Website
1.7 (35 reviews)
1.7 (1127 reviews)
Reviewer's quote

I set up an appointment to get my internet hooked up between 8 and noon today I get a call from the 800 number saying that the technician tried to call me and I didn't answer which he did not so they cancelled my appointment I set it up again for the afternoon I gave him my number and a secondary...

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...no explanations and I couldn't see my bills (or pay the the final one) because I could not set up an account due to dysfunction in multiple areas on their website. They sent an email to return their Router with the free mailing label but there was no link. The return email did not work to tell...

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Cable One and Centurylink Pros and Cons

Pros
  • Zilch
  • Very affordable introductory prices
  • Tv and internet with the same company
  • When it worked
  • Service online payment ability
  • Quality of internet
Cons
  • Customer service
  • Slow speeds
  • Stealing
  • Customer service
  • Lack of cooperation
  • Professionalism of manager

Cable One and Centurylink Most Positive Reviews

Top rated reviews
3.4

I witnessed two of the rudest people I have ever seen, today at the Cable One office. ..they were the Cable One...

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5

Best internet service in Colorado Springs. 1000megs per second.

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No votes
5

I have been dealing with Century Link for the past two years. After two years of many headaches, unacceptable service...

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Cable One and Centurylink Most Critical Reviews

Lowest rated reviews
1

After two Cable One Technicians told us we could increase our Wi Fi to 50 Mgb we invested in a new modem to access the f...

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1

My father passed away last month, when I went to cancel this TV, Internet and change his Phone options, they Told me...

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1

I hate the new box and the loss of the scrolling chanel lineup. HATE IT!
HATE NEW!
I am 66 years old. Hate new ! Where...

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1

I called Centurylink last month and complained about a $5 increase in bill (discount removed) and that no matter what th...

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Cable One and Centurylink Latest Reviews

Recent published reviews
1.6

Ever since Cable One changed their name to Sparklight, I do not believe they simply "changed their name". Their services...

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1

It has taken numerous phone calls, two days and over 4 hours to accomplish a simple task. I was transferred today over...

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1

They said they wold come out on 6/14/2019 and did not show, called me from a restricted # not leaving a message. I...

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1

My internet is out and I cannot get anyone to answer the GD phone.
I will cancel my service

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Cable One and Centurylink Products and Services

Most reviewed product and services
  • Cable One Internet Service (30 reviews)
  • Cable One Customer Care (10 reviews)
  • Cable One Tv Service (7 reviews)
  • Centurylink Internet Service (984 reviews)
  • Centurylink Customer Care (396 reviews)
  • Centurylink Bundle (226 reviews)