PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cabinets To Go and Ikea as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cabinets To Go
Ikea

Cabinets To Go and Ikea Overview

Total reviews 281 1111
Company responses 8 0
Issues resolved 4 2

Cabinets To Go and Ikea Consumer Ratings

Rank
189 out of 1544 in Furniture and Decor category
302 out of 1544 in Furniture and Decor category
Customer service
145 in category
303 in category
Product or Service Quality
133 in category
215 in category
Delivery Service
274 in category
332 in category
Diversity of Products or Services
241 in category
228 in category

Cabinets To Go and Ikea Rating Details

Customer service
1.8 (134 reviews)
1.2 (343 reviews)
Reviewer's quote

I have to say that customer service and Regional Manager have been very polite and have attempted to accommodate, I cant say the same for the store staff which has been utterly stressful and extremely unprofessional. I placed my order four weeks ago, only to find that 1/4 of the cabinets ordered...

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...thanks! I had to go in person because the chat system is flawed and the customer service service is also flawed and pretty useless..

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Product or Service Quality
2.1 (118 reviews)
1.7 (258 reviews)
Reviewer's quote

columbus ohio Initially service was great, they took the time to review and aid in design. we purchased on a saturday, my wife was not sure of handles wanted. store manager Thalia said no problem , pick out and if change your mind no problem...

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I have spent over 3 weeks trying to deal with customer service who gave me a case number and never followed through with anything. Upon receiving my order, I was not asked to sign nor did anyone knock on my door. My items were left damaged...

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Delivery Service
1.8 (114 reviews)
1.3 (249 reviews)
Reviewer's quote

...They really know very little about customer service and how to keep a customer happy. Hard to believe that as big as they are they dont have two doors to replace the ones damaged. Now they tell us it can take 6 months for them to get them after waiting 2 months already..

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Why do you use your own delivery service which doesn't have the logistics in the U. S. that UPS, USPS, or FedEx have? Why don't you have a traditional customer service phone tree and/or email service like Zendesk? Why is it that I can visit the store and have a pretty fabulous time, but if I want...

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Diversity of Products or Services
2.3 (111 reviews)
2.4 (226 reviews)
Reviewer's quote

Due to the delays, and the multiple problems I cannot recommend Cabinets to go as their customer service and quality of their products have gone down over the years. Overall the cabinets do look good but alot of pain just to get to that point not to mention I will have to fix the issues simply...

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...Two products are SEVERELY DAMAGED beyond use (Article no: 301. 317. 16 and Article no: 903...

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Cabinets To Go and Ikea Pros and Cons

Pros
  • Price
  • Sale reps knowledge
  • Quality
  • Dissapointed
  • Product
  • Design
Cons
  • Customer service
  • Verbal promises
  • This is a nightmare
  • Customer service
  • Response to problem
  • Worst customer service

Cabinets To Go and Ikea Most Positive Reviews

Top rated reviews
5

We had been to several other stores (big box, high end, and smaller cabinet retail stores) looking for kitchen cabinets...

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5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

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5

Salesperson John in Blaine MN store sold us a bill of goods.
He made a great diagram with my wife's help that clearly...

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5

Local office can't help me suggested corporate office. I am trying to locate draws of the bed that I purchased
M a I M un...

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Cabinets To Go and Ikea Most Critical Reviews

Lowest rated reviews
1

Mike the manager from cabinets to go on Orange Blossom Trail is the thief a liar and a sneak he has things out the back...

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1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

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1

Really regret I placed the order of a bathroom vanity at the Charlotte NC store. It is a two drawer units and a sink bas...

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1

See attached photo , 2 1/2 hrs of waiting until a response !!!
One shipment , we never received as forwarding agent stat...

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Cabinets To Go and Ikea Latest Reviews

Recent published reviews
No votes

I call and leave messages with no call back. I send emails with no response. I understand they may be busy, but carve...

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1

I
placed an online order almost 2 months ago. After the first delivery fail, I called and spoke with Sean. He kindly resu...

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2

We paid to have someone come measure so that we wouldn't have any problems with having the wrong cabinets.
With that...

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No votes

Cannot contact Ikea by phone. They never answered. wanted send Email, but there no email address. There is email...

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Cabinets To Go and Ikea Products and Services

Most reviewed product and services
  • Cabinets To Go Shipping Service (21 reviews)
  • Cabinets To Go Delivery Service (19 reviews)
  • Cabinets To Go Cabinet (16 reviews)
  • Ikea Delivery Service (190 reviews)
  • Ikea Cabinet (37 reviews)
  • Ikea Sofa (31 reviews)