PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Opticsplanet and Cabelas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Opticsplanet
Cabelas

Opticsplanet and Cabelas Overview

Total reviews 148 464
Company responses 53 0
Issues resolved 3 2

Opticsplanet and Cabelas Consumer Ratings

Rank
18 out of 180 in Hunting, Fishing and Camping category
24 out of 180 in Hunting, Fishing and Camping category
Customer service
25 in category
21 in category
Website
15 in category
17 in category
Exchange, Refund and Cancellation Policy
19 in category
10 in category
Product or Service Quality
23 in category
16 in category

Opticsplanet and Cabelas Rating Details

Customer service
1.1 (55 reviews)
1.3 (200 reviews)
Reviewer's quote

...I am hoping this review will save you from my experience of the worst customer service on the Plant. Buyer beware, you have been warned..

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...I wanted to have their price match guarantee so I went to customer service desk. They were polite and told me they could not help but gave me a number to call. I called that number and the recording started "you may be on hold longer than 5 minutes"...

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Website
2.4 (43 reviews)
2.3 (154 reviews)
Reviewer's quote

My opinion is strictly not to purchase from this website. I placed a 400$ order for a build over a month ago, it has been in processing status since. I have called countless times and emailed to try to get any update on the status of my order...

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...I called website customer service for an answer and they blamed it on the store. Its a bait and switch false advertisement. Corporations get sued for this type of stuff...

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Exchange, Refund and Cancellation Policy
1.3 (38 reviews)
2.1 (136 reviews)
Reviewer's quote

Never got the refund, then she asked about the other Romeo 1 I ordered and already recieved. Confused I pulled my order up and there was a second Romeo 1 on my order showing that it had billed to me, shipped and been recieved To me. This second item was never placed and I have no idea how that...

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Finally, I get an e-mail saying my refund has been processed, say what? I never asked for a refund. The e-mail goes on to say that even though the item was listed as in stock, it was not, and the item is no longer available, gee thanks, waited 4 weeks, and I need the stove ASAP (which is why I...

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Product or Service Quality
1.4 (37 reviews)
2 (142 reviews)
Reviewer's quote

I have personally been on the phone with one of their employees discussing a product delivery time and the item shows in stock but the person on the other end of the line says they have no idea when the product will be available. Dont be fooled by their false advertising and criminal behavior or...

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The customer service is top notch but they told me they dont make replacement latches for the cooler, so basically I now have a useless cooler that I paid a lot of money for. Not happy..

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Opticsplanet and Cabelas Pros and Cons

Pros
  • Have good prices and list the items as in stock
  • Usually have a huge selection of products
  • Them 2 years ago
  • Atmosphere
  • Most associates have good attitudes
  • Store
Cons
  • Customer service
  • Very bad customer service
  • Item never delivered
  • Customer service
  • Will not shop again
  • Ridiculous answer i received for denying a warranty claim

Opticsplanet and Cabelas Most Positive Reviews

Top rated reviews
5

I ordered a Knoxx Axiom Rifle Stock which was expressly advertised as "in stock and available to ship within 1-2 days"....

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5

The Cabelas in Springfield, OR is by far the worst I've ever been to. I have visited almost every store in the U.S....

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4

I purchases an $1,100 optics from this company because they offered free shipping and free return if there was ANY probl...

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5

I'm not pissed just tired I need an email address for Customer Service to work out a previous mistake. Thank you

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Opticsplanet and Cabelas Most Critical Reviews

Lowest rated reviews
1

"Had ordered sunglasses from them on numerous prior occasions and this is the second time they did not deliver a product...

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1

Why Cabala's VISA sucks worse than any other Credit card I have ever known.

I have had a Cabala's Credit Card for ove...

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1

Purchased a Coast HL8 Headlamp thru them. It is supposed to have a life time warranty. Lasted exactly 2 months to th...

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1

Recently in Cabela's Richfield WI, picking up a new handgun. Was told by sales person "No Returns!" Told by checkout lad...

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Opticsplanet and Cabelas Latest Reviews

Recent published reviews
1

on 7/21/2020. It's 9/24/2020 on their hold they state leave a message / email they'll. Get back . That's a lie I wrote a...

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1

Used Bass Outlet Credit Card CAPITAL ONE credit card to purchase used car. CAPITAL ONE is now charging me AS CASH...

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1

During the middle of a pandemic or shortage, you would think businesses would find it in their heart to try and help...

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1.8

New system is terrible. Cannot even place an order. Cancelling cabelas card!

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Opticsplanet and Cabelas Products and Services

Most reviewed product and services
  • Opticsplanet Shipping Service (38 reviews)
  • Opticsplanet Customer Care (8 reviews)
  • Opticsplanet Website (2 reviews)
  • Cabelas Customer Care (67 reviews)
  • Cabelas Credit Card (16 reviews)
  • Cabelas Sales Manager (11 reviews)