PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cabelas and Opticsplanet as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cabelas
Opticsplanet

Cabelas and Opticsplanet Overview

Total reviews 471 152
Company responses 0 53
Issues resolved 2 3

Cabelas and Opticsplanet Consumer Ratings

Rank
26 out of 181 in Hunting, Fishing and Camping category
19 out of 181 in Hunting, Fishing and Camping category
Customer service
23 in category
27 in category
Website
18 in category
16 in category
Product or Service Quality
16 in category
25 in category
Exchange, Refund and Cancellation Policy
9 in category
19 in category

Cabelas and Opticsplanet Rating Details

Customer service
1.3 (206 reviews)
1.1 (59 reviews)
Reviewer's quote

...No one answers the phone in customer service. I called the on line store and they tried to contact the Reno store, they also had no luck. I was told to contact the GM by email at the store but guess what His email doesn't work...

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I've attempted to contact customer service but I only receive the automated return email which states they are processing returns within 10 days of receipt. They are not answering phones at this time either so you cannot speak with anyone. I am thoroughly frustrated with Optics Planet so I'm filing...

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Website
2.3 (157 reviews)
2.4 (45 reviews)
Reviewer's quote

...I called website customer service for an answer and they blamed it on the store. Its a bait and switch false advertisement. Corporations get sued for this type of stuff...

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My opinion is strictly not to purchase from this website. I placed a 400$ order for a build over a month ago, it has been in processing status since. I have called countless times and emailed to try to get any update on the status of my order...

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Product or Service Quality
2 (146 reviews)
1.4 (39 reviews)
Reviewer's quote

The customer service is top notch but they told me they dont make replacement latches for the cooler, so basically I now have a useless cooler that I paid a lot of money for. Not happy..

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I have personally been on the phone with one of their employees discussing a product delivery time and the item shows in stock but the person on the other end of the line says they have no idea when the product will be available. Dont be fooled by their false advertising and criminal behavior or...

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Exchange, Refund and Cancellation Policy
2 (139 reviews)
1.2 (41 reviews)
Reviewer's quote

...I was forced to accept a refund and drive back empty handed, embarrassed and humiliated and will NOT shop Cabela's again..

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Never got the refund, then she asked about the other Romeo 1 I ordered and already recieved. Confused I pulled my order up and there was a second Romeo 1 on my order showing that it had billed to me, shipped and been recieved To me. This second item was never placed and I have no idea how that...

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Cabelas and Opticsplanet Pros and Cons

Pros
  • Atmosphere
  • Most associates have good attitudes
  • Store
  • Have good prices and list the items as in stock
  • Usually have a huge selection of products
  • Them 2 years ago
Cons
  • Customer service
  • Will not shop again
  • Ridiculous answer i received for denying a warranty claim
  • Customer service
  • Very bad customer service
  • Item never delivered

Cabelas and Opticsplanet Most Positive Reviews

Top rated reviews
5

The Cabelas in Springfield, OR is by far the worst I've ever been to. I have visited almost every store in the U.S....

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5

I ordered a Knoxx Axiom Rifle Stock which was expressly advertised as "in stock and available to ship within 1-2 days"....

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5

I'm not pissed just tired I need an email address for Customer Service to work out a previous mistake. Thank you

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4

I purchases an $1,100 optics from this company because they offered free shipping and free return if there was ANY probl...

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Cabelas and Opticsplanet Most Critical Reviews

Lowest rated reviews
1

Why Cabala's VISA sucks worse than any other Credit card I have ever known.

I have had a Cabala's Credit Card for ove...

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1

"Had ordered sunglasses from them on numerous prior occasions and this is the second time they did not deliver a product...

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1

Recently in Cabela's Richfield WI, picking up a new handgun. Was told by sales person "No Returns!" Told by checkout lad...

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1

Purchased a Coast HL8 Headlamp thru them. It is supposed to have a life time warranty. Lasted exactly 2 months to th...

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Cabelas and Opticsplanet Latest Reviews

Recent published reviews
1.3

Since the Bass Pro purchase the stores have either expensive products or cheap (inferior) garbage. The new owner...

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1

Optics Planet advertises products they do not have in stock. They put out an ad saying they had the product I wanted...

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No votes

Well, today was the first time since this all started that a business, Cabelas in Lacey Washington, told me I had to...

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2.5

Optics Planet owes me 969.99. I returned a scope(unopened) on 9-21-20 and they have not issued a refund as of 10-13-20....

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Cabelas and Opticsplanet Products and Services

Most reviewed product and services
  • Cabelas Credit Card (16 reviews)
  • Cabelas Sales Manager (12 reviews)
  • Cabelas Shipping Service (10 reviews)
  • Opticsplanet Shipping Service (39 reviews)