PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Drivetime and Byrider as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Drivetime

Drivetime

Has Verified Representatives
2.8
Byrider

Byrider

1.7
Drivetime
Byrider

Drivetime and Byrider Overview

Total reviews 1090 1506
Company responses 725 0
Issues resolved 11 2

Drivetime and Byrider Consumer Ratings

Rank
310 out of 4512 in Dealers category
945 out of 4512 in Dealers category
Customer service
464 in category
432 in category
Product or Service Quality
524 in category
503 in category
Website
591 in category
809 in category
Diversity of Products or Services
718 in category
744 in category

Drivetime and Byrider Rating Details

Customer service
1.6 (288 reviews)
1.7 (519 reviews)
Reviewer's quote

Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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...I’m done with them the customer service is *** and as well as their cars. Don’t buy, don’t do no kind of business with J. D Byryder..

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Product or Service Quality
1.6 (272 reviews)
1.6 (499 reviews)
Reviewer's quote

The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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...off of you and you were supposed to have checked that type of stuff from the get go well I had it filled it's still not running properly I've tried to call service department no one's answering or returning my phone call so I call the main hub and I get transfered to the service department again and no answer and still no call back I'm starting to think you sold me a lemon and I need to call a lawyer which is truly unacceptable in my eyes I need immediate action before I call a...

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Website
2.3 (265 reviews)
1.9 (483 reviews)
Reviewer's quote

...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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...A further 10 minutes on the Better Business Bureau website and a quick phone call later...

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Diversity of Products or Services
1.9 (255 reviews)
1.7 (478 reviews)
Reviewer's quote

I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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... helpful and kind and if you got anyone ever needs a car I would suggest a good JD Byrider the great place to go there wonderful people they're friendly their services nice their vehicles are good I got mine for a low down payment and payment center affordable my name is Donna Miller....

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Drivetime and Byrider Pros and Cons

Pros
  • Ease of buying
  • Customer service
  • Car
  • Financed me
  • Down payment
  • Cheap down payment
Cons
  • Customer service
  • No customer appreciation
  • Customer support
  • Customer service
  • Unprofessional conduct
  • Cnac

Drivetime and Byrider Most Positive Reviews

Top rated reviews
5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

The jd byrider in Greenville South Carolina is wonderful the finance manger Mike Morton is the best he is really a ...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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5

The Greenville South Carlona store was excellent. In and out in no time. Diane was the sales lady there and she had...

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Drivetime and Byrider Most Critical Reviews

Lowest rated reviews
1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

sold my grand daughter a 2005 Hundaui Elantra with 85,000 miles for $14,000 basic, plain no bells or whistles at 24...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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1

I had got 2007 Chevy Uplander from JD By rider and I had been having problems out of the Van when I got the van it was...

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Drivetime and Byrider Latest Reviews

Recent published reviews
No votes

They are convenient when they want to be! They placed a co owner in a car I purchased and he has non active license alon...

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No votes

Car accident and I cant drive my car I need help with my insurance with CNAC

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1.6

They charge you an arm and a leg, charge you outrageous interest rates, and then expect you to waste your time at the MV...

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1

We got a 2008 GMC Acadia from JDBryder and it has broken down many, many times. Right after we purchased it our L tire b...

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Drivetime and Byrider Products and Services

Most reviewed product and services
  • Drivetime Warranty (73 reviews)
  • Drivetime Loan (63 reviews)
  • Drivetime Sales Representative (31 reviews)
  • Byrider Car Repair (42 reviews)
  • Byrider Sales Representative (19 reviews)
  • Byrider Manager (14 reviews)