PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Byrider and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Byrider
1.7
Drivetime
Has Verified Representatives
2.8
Byrider
Drivetime

Byrider and Drivetime Overview

Total reviews 1509 1093
Company responses 0 728
Issues resolved 2 11

Byrider and Drivetime Consumer Ratings

Rank
960 out of 4309 in Dealers category
311 out of 4309 in Dealers category
Customer service
445 in category
478 in category
Product or Service Quality
515 in category
532 in category
Website
833 in category
608 in category
Diversity of Products or Services
767 in category
737 in category

Byrider and Drivetime Rating Details

Customer service
1.7 (522 reviews)
1.6 (291 reviews)
Reviewer's quote

...I’m done with them the customer service is *** and as well as their cars. Don’t buy, don’t do no kind of business with J. D Byryder..

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Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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Product or Service Quality
1.6 (501 reviews)
1.6 (274 reviews)
Reviewer's quote

...off of you and you were supposed to have checked that type of stuff from the get go well I had it filled it's still not running properly I've tried to call service department no one's answering or returning my phone call so I call the main hub and I get transfered to the service department again and no answer and still no call back I'm starting to think you sold me a lemon and I need to call a lawyer which is truly unacceptable in my eyes I need immediate action before I call a...

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The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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Website
1.9 (484 reviews)
2.3 (267 reviews)
Reviewer's quote

...A further 10 minutes on the Better Business Bureau website and a quick phone call later...

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...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Diversity of Products or Services
1.7 (478 reviews)
1.9 (258 reviews)
Reviewer's quote

... helpful and kind and if you got anyone ever needs a car I would suggest a good JD Byrider the great place to go there wonderful people they're friendly their services nice their vehicles are good I got mine for a low down payment and payment center affordable my name is Donna Miller....

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I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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Byrider and Drivetime Pros and Cons

Pros
  • Financed me
  • Down payment
  • Cheap down payment
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Unprofessional conduct
  • Cnac
  • Customer service
  • No customer appreciation
  • Customer support

Byrider and Drivetime Most Positive Reviews

Top rated reviews
5

The jd byrider in Greenville South Carolina is wonderful the finance manger Mike Morton is the best he is really a ...

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5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

The Greenville South Carlona store was excellent. In and out in no time. Diane was the sales lady there and she had...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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Byrider and Drivetime Most Critical Reviews

Lowest rated reviews
1

sold my grand daughter a 2005 Hundaui Elantra with 85,000 miles for $14,000 basic, plain no bells or whistles at 24...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

I had got 2007 Chevy Uplander from JD By rider and I had been having problems out of the Van when I got the van it was...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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Byrider and Drivetime Latest Reviews

Recent published reviews
No votes

Keys were dropped and now the car won't start

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2.8

I bought my car from DriveTime here in Fresno Ca. A shiny black Dodge 2014 Journey. First time buying. Let's skip to the...

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1

Bought a car from their location in Greenville, SC approximately 20 months ago and was required to purchase collision...

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No votes

It is now say 7 with no resolution or repair of vehicle! Determined that the issue initiated with an after market gps...

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Byrider and Drivetime Products and Services

Most reviewed product and services
  • Byrider Car Repair (42 reviews)
  • Byrider Sales Representative (19 reviews)
  • Byrider Manager (14 reviews)
  • Drivetime Warranty (74 reviews)
  • Drivetime Loan (63 reviews)
  • Drivetime Sales Representative (31 reviews)