PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Byrider and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Byrider

Byrider

1.7
Drivetime

Drivetime

Has Verified Representatives
2.8
Byrider
Drivetime

Byrider and Drivetime Overview

Total reviews
1494
1083
Company responses
0
719
Issues resolved
2
11

Byrider and Drivetime Consumer Ratings

Rank
899 out of 4276 in Dealers category
296 out of 4276 in Dealers category
Customer service
413 in category
446 in category
Product or Service Quality
483 in category
503 in category
Website
777 in category
567 in category
Diversity of Products or Services
719 in category
694 in category

Byrider and Drivetime Rating Details

Customer service
1.7 (514 reviews)
1.6 (285 reviews)
Reviewer's quote

...I’m done with them the customer service is *** and as well as their cars. Don’t buy, don’t do no kind of business with J. D Byryder..

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The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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Product or Service Quality
1.6 (494 reviews)
1.6 (269 reviews)
Reviewer's quote

...off of you and you were supposed to have checked that type of stuff from the get go well I had it filled it's still not running properly I've tried to call service department no one's answering or returning my phone call so I call the main hub and I get transfered to the service department again and no answer and still no call back I'm starting to think you sold me a lemon and I need to call a lawyer which is truly unacceptable in my eyes I need immediate action before I call a...

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Customer service is poor! They will tell you once you that you have full coverage warranty up to a certain amount, but it does not cover anything according to the warranty company. I have also had a rep from the warranty company inform me of how unprofessional they are and also, how they always get...

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Website
1.9 (479 reviews)
2.3 (262 reviews)
Reviewer's quote

...A further 10 minutes on the Better Business Bureau website and a quick phone call later...

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...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Diversity of Products or Services
1.7 (475 reviews)
1.9 (251 reviews)
Reviewer's quote

... helpful and kind and if you got anyone ever needs a car I would suggest a good JD Byrider the great place to go there wonderful people they're friendly their services nice their vehicles are good I got mine for a low down payment and payment center affordable my name is Donna Miller....

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I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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Byrider and Drivetime Pros and Cons

Pros
  • Financed me
  • Down payment
  • Cheap down payment
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Unprofessional conduct
  • Cnac
  • Customer service
  • No customer appreciation
  • Customer support

Byrider and Drivetime Most Positive Reviews

Top rated reviews
5

The jd byrider in Greenville South Carolina is wonderful the finance manger Mike Morton is the best he is really a ...

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5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

The Greenville South Carlona store was excellent. In and out in no time. Diane was the sales lady there and she had...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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Byrider and Drivetime Most Critical Reviews

Lowest rated reviews
1

sold my grand daughter a 2005 Hundaui Elantra with 85,000 miles for $14,000 basic, plain no bells or whistles at 24...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

I had got 2007 Chevy Uplander from JD By rider and I had been having problems out of the Van when I got the van it was...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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Byrider and Drivetime Latest Reviews

Recent published reviews
4.9

Was very nice and helpful on buying. Made sure I was 100% on the car I picked out. Didnt rush me and answered all my...

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1

DriveTime sold a car to my wife knowingly withheld information that the vehicle was in a front end collision. We have...

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No votes

would like to know why after making every payment on time for over three years the car is paid for but I have no title...

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No votes

I have put money, after money, after money into my car and everytime I turn around its something else. Past month I...

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Byrider and Drivetime Products and Services

Most reviewed product and services
  • Byrider Customer Care (119 reviews)
  • Byrider Car Repair (41 reviews)
  • Byrider Sales Representative (19 reviews)
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (63 reviews)