PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Byrider and Drivetime as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Byrider

Byrider

1.7
Drivetime

Drivetime

Has Verified Representatives
2.8
Byrider
Drivetime

Byrider and Drivetime Overview

Total reviews 1505 1088
Company responses 0 723
Issues resolved 2 11

Byrider and Drivetime Consumer Ratings

Rank
928 out of 4446 in Dealers category
302 out of 4446 in Dealers category
Customer service
429 in category
463 in category
Product or Service Quality
502 in category
524 in category
Website
802 in category
586 in category
Diversity of Products or Services
746 in category
717 in category

Byrider and Drivetime Rating Details

Customer service
1.7 (519 reviews)
1.6 (288 reviews)
Reviewer's quote

...I’m done with them the customer service is *** and as well as their cars. Don’t buy, don’t do no kind of business with J. D Byryder..

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Drivetime prides themselves of customer service and helping families and yet here I am stranded. Nobody had reached out to my husband to try to accommodate us as this is a unique circumstance. I have been really patient up until this point, but my patience is running thin as I am working on limited...

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Product or Service Quality
1.6 (499 reviews)
1.6 (272 reviews)
Reviewer's quote

...off of you and you were supposed to have checked that type of stuff from the get go well I had it filled it's still not running properly I've tried to call service department no one's answering or returning my phone call so I call the main hub and I get transfered to the service department again and no answer and still no call back I'm starting to think you sold me a lemon and I need to call a lawyer which is truly unacceptable in my eyes I need immediate action before I call a...

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The customers safety should be a priority and for the customer service agents to laugh at me is completely disgusting. I will be honest and say that I have kept up with my matience in oil changes tires rotations just like they said to but I can't believe this is how they treat people. People come...

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Website
1.9 (483 reviews)
2.3 (265 reviews)
Reviewer's quote

...A further 10 minutes on the Better Business Bureau website and a quick phone call later...

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...We looked on the Drivetime website and found so many nice suv’s, pretty decent prices with low mileage. With our preapproval we were specifically told on the phone that with our specific down payment we could drive any car home they had on the lot! Any car. This is not the case...

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Diversity of Products or Services
1.7 (478 reviews)
1.9 (255 reviews)
Reviewer's quote

... helpful and kind and if you got anyone ever needs a car I would suggest a good JD Byrider the great place to go there wonderful people they're friendly their services nice their vehicles are good I got mine for a low down payment and payment center affordable my name is Donna Miller....

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I would of never agreed to had that stuff added and never used any of these services. The car I bought was never supposed to be wrecked but both front and rear bumper covers was repainted poorly and paint flaked off in spots. It was end of the day and they barley got my stuff done before closing...

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Byrider and Drivetime Pros and Cons

Pros
  • Financed me
  • Down payment
  • Cheap down payment
  • Ease of buying
  • Customer service
  • Car
Cons
  • Customer service
  • Unprofessional conduct
  • Cnac
  • Customer service
  • No customer appreciation
  • Customer support

Byrider and Drivetime Most Positive Reviews

Top rated reviews
5

The jd byrider in Greenville South Carolina is wonderful the finance manger Mike Morton is the best he is really a ...

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5

Drive Time told me and it statea in their contract that they report to all 3 credit bureaus and i have had my car since...

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5

The Greenville South Carlona store was excellent. In and out in no time. Diane was the sales lady there and she had...

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5

SOME of the Customer service reps are HORRIBLE and DISRESPECTFUL!
#ionlyagreedtosubmit

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Byrider and Drivetime Most Critical Reviews

Lowest rated reviews
1

sold my grand daughter a 2005 Hundaui Elantra with 85,000 miles for $14,000 basic, plain no bells or whistles at 24...

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1

I purchased a car from Drivetime in Fayetteville, NC the car had no mats and 1/4 tank of gas. A few days after I...

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1

I had got 2007 Chevy Uplander from JD By rider and I had been having problems out of the Van when I got the van it was...

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1

Bought an extended warrenty in our van . ac quit working. window motor broke. took the vehicle to get it repaired. only...

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Byrider and Drivetime Latest Reviews

Recent published reviews
1

We got a 2008 GMC Acadia from JDBryder and it has broken down many, many times. Right after we purchased it our L tire b...

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No votes

Drivetime gave me a lemon car and its always in the best interest to refund my down payment please so I can get another...

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4

unable to access account to view statuscontactnco

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1.7

I cannot get a straight answer from any 0f the DriveTime team in Williamstown NJ and I'm so disgusted at thus point!! I...

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Byrider and Drivetime Products and Services

Most reviewed product and services
  • Byrider Customer Care (120 reviews)
  • Byrider Car Repair (42 reviews)
  • Byrider Sales Representative (19 reviews)
  • Drivetime Warranty (73 reviews)
  • Drivetime Customer Care (72 reviews)
  • Drivetime Loan (63 reviews)