PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Byrider and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Byrider
Carmax

Byrider and Carmax Overview

Total reviews
1494
1184
Company responses
0
0
Issues resolved
2
2

Byrider and Carmax Consumer Ratings

Rank
899 out of 4276 in Dealers category
692 out of 4276 in Dealers category
Customer service
413 in category
416 in category
Product or Service Quality
483 in category
478 in category
Website
777 in category
495 in category
Diversity of Products or Services
719 in category
479 in category

Byrider and Carmax Rating Details

Customer service
1.7 (514 reviews)
1.7 (297 reviews)
Reviewer's quote

...I’m done with them the customer service is *** and as well as their cars. Don’t buy, don’t do no kind of business with J. D Byryder..

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...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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Product or Service Quality
1.6 (494 reviews)
1.6 (256 reviews)
Reviewer's quote

...off of you and you were supposed to have checked that type of stuff from the get go well I had it filled it's still not running properly I've tried to call service department no one's answering or returning my phone call so I call the main hub and I get transfered to the service department again and no answer and still no call back I'm starting to think you sold me a lemon and I need to call a lawyer which is truly unacceptable in my eyes I need immediate action before I call a...

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I was new to the USA so I chose them because I read reviews and saw they were a quality company. I overpaid for a used car just for this quality guarantee, because I didn't want to be "taken for a ride" by a private or smaller dealer. Carmax gave me the Experian Autocheck report which told me that...

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Website
1.9 (479 reviews)
2.7 (235 reviews)
Reviewer's quote

...A further 10 minutes on the Better Business Bureau website and a quick phone call later...

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At the end i was talking with "supervisor" and she "explained me" that it is stated in their internal policy which is not available on their website neither do in my contract/paperwork that i got from them. She said that i never signed and never was awared of that, and i dont need to sign something...

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Diversity of Products or Services
1.7 (475 reviews)
2.4 (222 reviews)
Reviewer's quote

... helpful and kind and if you got anyone ever needs a car I would suggest a good JD Byrider the great place to go there wonderful people they're friendly their services nice their vehicles are good I got mine for a low down payment and payment center affordable my name is Donna Miller....

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...CarMax is a billion dollar company they can afford to put better quality products in their cars and get better mechanics but they don't. Lastly proceed with caution with any used dealership. CarMax does buy some cars that have been in accidents and they will tell you that...

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Byrider and Carmax Pros and Cons

Pros
  • Financed me
  • Down payment
  • Cheap down payment
  • Variety of cars
  • Selection of cars
  • Nice showroom
Cons
  • Customer service
  • Unprofessional conduct
  • Cnac
  • Customer service
  • Car histories
  • Service manager

Byrider and Carmax Most Positive Reviews

Top rated reviews
5

The jd byrider in Greenville South Carolina is wonderful the finance manger Mike Morton is the best he is really a ...

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5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

The Greenville South Carlona store was excellent. In and out in no time. Diane was the sales lady there and she had...

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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Byrider and Carmax Most Critical Reviews

Lowest rated reviews
1

sold my grand daughter a 2005 Hundaui Elantra with 85,000 miles for $14,000 basic, plain no bells or whistles at 24...

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1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

I had got 2007 Chevy Uplander from JD By rider and I had been having problems out of the Van when I got the van it was...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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Byrider and Carmax Latest Reviews

Recent published reviews
4.9

Was very nice and helpful on buying. Made sure I was 100% on the car I picked out. Didnt rush me and answered all my...

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1

Carmax sold me a vehicle which deemed to be accident free and pass their inspection. However I learnt through Carfax the...

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No votes

would like to know why after making every payment on time for over three years the car is paid for but I have no title...

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5

My Husband pass away and I cant pay two payments if my payment are cut in half yes that will help. If I cant get help...

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Byrider and Carmax Products and Services

Most reviewed product and services
  • Byrider Customer Care (119 reviews)
  • Byrider Car Repair (41 reviews)
  • Byrider Sales Representative (19 reviews)
  • Carmax Repair (64 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)