PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Byrider and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Byrider
Carmax

Byrider and Carmax Overview

Total reviews 1506 1194
Company responses 0 0
Issues resolved 2 2

Byrider and Carmax Consumer Ratings

Rank
944 out of 4510 in Dealers category
733 out of 4510 in Dealers category
Customer service
435 in category
438 in category
Product or Service Quality
510 in category
507 in category
Website
819 in category
527 in category
Diversity of Products or Services
756 in category
511 in category

Byrider and Carmax Rating Details

Customer service
1.7 (519 reviews)
1.7 (303 reviews)
Reviewer's quote

...I’m done with them the customer service is *** and as well as their cars. Don’t buy, don’t do no kind of business with J. D Byryder..

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...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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Product or Service Quality
1.6 (499 reviews)
1.6 (264 reviews)
Reviewer's quote

...off of you and you were supposed to have checked that type of stuff from the get go well I had it filled it's still not running properly I've tried to call service department no one's answering or returning my phone call so I call the main hub and I get transfered to the service department again and no answer and still no call back I'm starting to think you sold me a lemon and I need to call a lawyer which is truly unacceptable in my eyes I need immediate action before I call a...

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...in of a 2012 Hyundai Elantra my wife and I believe that upon it arrival our van was not sent though the shop to be looked at as to us having to have the van serviced in July if this year for a broken axle on the driver side and rotors to have to be replaced as well as the seat heater on the driver side that was broken when we purchased the van. Rental car provided for this for one week and then loaner for the rest of the time it took them to fit our van. Flash forward to September 28-29 of this year my wife and I took...

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Website
1.9 (483 reviews)
2.6 (243 reviews)
Reviewer's quote

...A further 10 minutes on the Better Business Bureau website and a quick phone call later...

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...AND when you look on their website, where it says contact us theres nothing listed!..

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Diversity of Products or Services
1.7 (478 reviews)
2.4 (230 reviews)
Reviewer's quote

... helpful and kind and if you got anyone ever needs a car I would suggest a good JD Byrider the great place to go there wonderful people they're friendly their services nice their vehicles are good I got mine for a low down payment and payment center affordable my name is Donna Miller....

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...CarMax is a billion dollar company they can afford to put better quality products in their cars and get better mechanics but they don't. Lastly proceed with caution with any used dealership. CarMax does buy some cars that have been in accidents and they will tell you that...

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Byrider and Carmax Pros and Cons

Pros
  • Financed me
  • Down payment
  • Cheap down payment
  • Variety of cars
  • Selection of cars
  • Friendly
Cons
  • Customer service
  • Unprofessional conduct
  • Cnac
  • Customer service
  • Car histories
  • Service manager

Byrider and Carmax Most Positive Reviews

Top rated reviews
5

The jd byrider in Greenville South Carolina is wonderful the finance manger Mike Morton is the best he is really a ...

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5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

The Greenville South Carlona store was excellent. In and out in no time. Diane was the sales lady there and she had...

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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Byrider and Carmax Most Critical Reviews

Lowest rated reviews
1

sold my grand daughter a 2005 Hundaui Elantra with 85,000 miles for $14,000 basic, plain no bells or whistles at 24...

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1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

I had got 2007 Chevy Uplander from JD By rider and I had been having problems out of the Van when I got the van it was...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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Byrider and Carmax Latest Reviews

Recent published reviews
No votes

Car accident and I cant drive my car I need help with my insurance with CNAC

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5

Thank you for taking care of my car payment!

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1

We got a 2008 GMC Acadia from JDBryder and it has broken down many, many times. Right after we purchased it our L tire b...

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1

I bought a 2010 Chevrolet HHR at the Huntsville Car Max a few months ago. I love the car but I dont love the problems i...

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Byrider and Carmax Products and Services

Most reviewed product and services
  • Byrider Car Repair (42 reviews)
  • Byrider Sales Representative (19 reviews)
  • Byrider Manager (14 reviews)
  • Carmax Repair (64 reviews)
  • Carmax Oil Change (38 reviews)
  • Carmax Trade-in (37 reviews)