PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Byrider and Carhop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Byrider
Carhop

Byrider and Carhop Overview

Total reviews
1476
548
Company responses
0
0
Issues resolved
2
2

Byrider was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1476 reviews. It is 928 reviews more than Carhop received since Jun 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Byrider customer support team and Carhop customer service.

Byrider and Carhop Consumer Ratings

Rank
831 out of 5315 in Dealers category
986 out of 5315 in Dealers category
Customer service
388 in category
513 in category
Staff
488 in category
592 in category
Product or Service Quality
461 in category
544 in category

According to consumer ratings and reviews, Byrider ranks 155 points higher in the Dealers category than Carhop. People gave Byrider 1.7 stars for Customer service criterion in Dealers category and it is 1420 points higher than the worst rated brand in this category. At the same time, Carhop was rated 1.3 stars for Customer service criterion in this category and it is 1295 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Byrider has a higher rating than Carhop. Regarding Product or Service Quality criterion, consumers gave Byrider 1.6 stars and it is 75% greater than other in category. Carhop however was rated 1.3 stars and it is 70% greater than other in category.

Byrider and Carhop Rating Details

Customer service
1.7 (509 reviews)
1.3 (162 reviews)
Reviewer's quote

...I’m done with them the customer service is *** and as well as their cars. Don’t buy, don’t do no kind of business with J. D Byryder..

Demarcus H

Spoke to customer service today they said they was going to enable my vehicle for my payment at 345 she was giving money to tomorrow to 2 p. m. but unfortunately the vehicle will not start..

Devaney
Staff
1.8 (502 reviews)
1.5 (153 reviews)
Reviewer's quote

...the service staff kept blowing me off fixing whatever small thing they could to get me out of there. the service manager ever sat in my face and told me how im not getting anything for free in his shop. mind you this is the same issue I had been dealing with since the 1st week I purchased this car...

Auburn

The staff in the carhop location in Sacramento are amazing and so helpful. However the business ultimately, which is out of the employee's hands, is bs. The warrenty offered is very picky and doesn't last...

Amanda B
Product or Service Quality
1.6 (490 reviews)
1.3 (133 reviews)
Reviewer's quote

alternator went out on my car after 3 months, was informed that the service dept wouldn't be able to look at my car for 3 days because i didn't have an appt. how do you make an appt. if you do not know that your alternator is going to go out..

LARHONDA W

I filed an application for credit with Car Hop and from the start have had horrible service from the sales rep named Curtis. He failed to follow up with me until I had to reach out to him. Curtis began asking for information from a previous application I submitted which was not the one with my...

Austin K

Byrider and Carhop Pros and Cons

Pros
  • Financed me
  • Down payment
  • Nice people
  • That i was able to be financed with my credit
  • Low-price deal
  • Repair done
Cons
  • Customer service
  • Unprofessional conduct
  • Cnac
  • Lousy cars
  • Customer service
  • Poor quality car

Byrider and Carhop Most Positive Reviews

Top rated reviews
5

The jd byrider in Greenville South Carolina is wonderful the finance manger Mike Morton is the best he is really a ...

5

Carhop is not easy or fast, but they are racsist.

Byrider and Carhop Most Critical Reviews

Lowest rated reviews
1

sold my grand daughter a 2005 Hundaui Elantra with 85,000 miles for $14,000 basic, plain no bells or whistles at 24...

1

Sold me a ford Taurus when I was in time of need, I would of lost my job without a car. I just got rid of my other car t...

Byrider and Carhop Latest Reviews

Recent published reviews

This was absolutely the worst decision Ive made yet

Read all 1476 reviews

This company misrepresented themselves. My son bought a car from them and before 90 days was up the throttle body and...

Read all 548 reviews

Byrider and Carhop Products and Services

Most reviewed product and services
  • Byrider Customer Care (115 reviews)
  • Byrider Car Repair (39 reviews)
  • Byrider Sales Representative (19 reviews)
  • Carhop Customer Care (30 reviews)
  • Carhop Loan (20 reviews)
  • Carhop Auto Loan (19 reviews)