PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Buy Squad and Grainger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Buy Squad
Grainger

Buy Squad and Grainger Overview

Total reviews
94
19
Company responses
0
0
Issues resolved
2
0

Buy Squad and Grainger Consumer Ratings

Rank
390 out of 1791 in Appliances and Electronics category
61 out of 304 in Building Products category
Customer service
236 in category
44 in category
Website
233 in category
69 in category
Product or Service Quality
337 in category
35 in category
Price Affordability
227 in category
45 in category

Buy Squad and Grainger Rating Details

Customer service
1.4 (43 reviews)
1.3 (10 reviews)
Reviewer's quote

I tried calling their customer service line on multiple occasions and that just made matters worse because nobody ever answered the phone. On two occasions, during their business hours, I sat on hold for so long (30 minutes) that the system hung up on me. I also read reviews in which others had...

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I called your customer service today because no email was received from Grainger since I placed the order. Then I found out the order was cancelled because I don't have a business account with Grainger. No cancellation emails were sent to me notifying the cancellation, I have waited for 5 days for...

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Website
2.1 (37 reviews)
1.3 (8 reviews)
Reviewer's quote

...There website suckers you to ordering hard to find items, then they tell you that the item you chose is not available and try to sell you with something that you did not order. Very poor practice. There customer sales representative dumps all responsibility onto the website managers...

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If you find a part on the Grainger website that has a special lower price for those with accounts and you are buying it for yourself, forget it. False advertising is what I call it. It you sign up, the website doesn't tell you that you need to be a business or even need anything to get the special...

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Product or Service Quality
1.3 (34 reviews)
1.9 (7 reviews)
Reviewer's quote

I called customer service as soon as I noticed the issues and because it was Saturday the office was closed and there was no way to leave a message so I sent an email stating the problem. On Monday, late afternoon I called and talked to someone named Mark who requested me to send pictures of the...

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Two customer service guys, Roger and Steve, kept insisting its the right item. The middle aged guys could not even comprehend the Image of the item shown with dimensions on their monitor, with the one being forced upon me ! This Grainger location is run by selected idiots with lowest IQ. No smiles,...

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Price Affordability
2.5 (31 reviews)
2.3 (8 reviews)
Reviewer's quote

...I found Buy Squad through Google shopping and it seemed to have the lowest price and good reviews on the site. I bought a top of the line Samsung TV. 2 weeks later, they did not send any confirmation...

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Grainger wouldn't let me set up an account said I did not qualify.so I had a co.worker order a water heater but it doesn't work like the ad says.it works all of 15 seconds and shuts off also.it doesn't do what it said online.i get the bosch heater.it says something totally different on line than...

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Buy Squad and Grainger Pros and Cons

Pros
  • Price
  • Looked like new tv at good price
  • Shipping
  • Product selection
  • Prices
  • Pay when pickup
Cons
  • Poor customer service
  • Switch and bait
  • Misrepresentation and surprise charges
  • Supervisors will not rectify company negligence
  • False advertising
  • Not completing my confirmed order

Buy Squad and Grainger Most Positive Reviews

Top rated reviews
5

I bought that TV from buy squad at a very attractive price that was even better than Costco's price, there was one issue...

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3.9

If you find a part on the Grainger website that has a special lower price for those with accounts and you are buying it...

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5

I was very nervous buying from them based on the reviews. The item I wanted was in stock and shipped within a couple...

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No votes

Buy Squad and Grainger Most Critical Reviews

Lowest rated reviews
1

I got lured in to buying a tv here because of the price..i think we all do. Nowhere did it say they were re-sellers of...

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1

Bought a 3 pack of dewalt aviation snips for $62 plus tax and shipping, total came out to $78. Heres the kicker they...

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1

2014-04-01 Placed the order for a Samsung 70” LED TV. 04-17 Received the TV cracked on all four corners. Notified Steven...

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1

I placed an order for a compressor that was guaranteed available for pick up following morning at 8am. I arrived to...

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Buy Squad and Grainger Latest Reviews

Recent published reviews
No votes

It has been a few years, but seeing all the reviews brought back BAD memories. Complaints to the BBB in NY and Oregon,...

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1

I would like to make a complain, I have placed below order on Sunday. According to your email below, the package should...

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1.2

Bought tv as new but it wasn't new, the tv stand was defected couldn't be installed, tv came on box not the...

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No votes

Grainger has your back as long as the working man can get to the store by 5pm. Grainger doesn’t have conducive store...

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Buy Squad and Grainger Products and Services

Most reviewed product and services
  • Buy Squad Shipping Service (9 reviews)
  • Buy Squad Customer Care (4 reviews)
  • Grainger Customer Care (7 reviews)
  • Grainger Shipping Service (3 reviews)