PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Buy Squad and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Buy Squad
Costco

Buy Squad and Costco Overview

Total reviews 94 1554
Company responses 0 0
Issues resolved 2 10

Buy Squad and Costco Consumer Ratings

Rank
414 out of 1837 in Appliances and Electronics category
34 out of 345 in Supermarkets and Malls category
Customer service
251 in category
41 in category
Website
243 in category
30 in category
Product or Service Quality
360 in category
25 in category
Price Affordability
252 in category
29 in category

Buy Squad and Costco Rating Details

Customer service
1.4 (43 reviews)
2 (504 reviews)
Reviewer's quote

I tried calling their customer service line on multiple occasions and that just made matters worse because nobody ever answered the phone. On two occasions, during their business hours, I sat on hold for so long (30 minutes) that the system hung up on me. I also read reviews in which others had...

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...com to find out what's going on and a customer service rep Amis hung up on me. I will call again and re-post with updates..

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Website
2.1 (37 reviews)
2.8 (407 reviews)
Reviewer's quote

...There website suckers you to ordering hard to find items, then they tell you that the item you chose is not available and try to sell you with something that you did not order. Very poor practice. There customer sales representative dumps all responsibility onto the website managers...

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...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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Product or Service Quality
1.3 (34 reviews)
2.6 (398 reviews)
Reviewer's quote

I called customer service as soon as I noticed the issues and because it was Saturday the office was closed and there was no way to leave a message so I sent an email stating the problem. On Monday, late afternoon I called and talked to someone named Mark who requested me to send pictures of the...

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...It's a useless service. Why offer this when they're grossly understaffed?..

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Price Affordability
2.5 (31 reviews)
3.2 (386 reviews)
Reviewer's quote

...I found Buy Squad through Google shopping and it seemed to have the lowest price and good reviews on the site. I bought a top of the line Samsung TV. 2 weeks later, they did not send any confirmation...

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...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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Buy Squad and Costco Pros and Cons

Pros
  • Price
  • Looked like new tv at good price
  • Shipping
  • Price
  • This is the only time i have been disappointed
  • Great price
Cons
  • Poor customer service
  • Switch and bait
  • Misrepresentation and surprise charges
  • Horrible customer service
  • Costco service
  • How we were treated

Buy Squad and Costco Most Positive Reviews

Top rated reviews
5

I bought that TV from buy squad at a very attractive price that was even better than Costco's price, there was one issue...

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5

I am Alberto Gomez-Rivas Costco customer number 111775****07, member for many years, using services at optical, hearing...

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5

I was very nervous buying from them based on the reviews. The item I wanted was in stock and shipped within a couple...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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Buy Squad and Costco Most Critical Reviews

Lowest rated reviews
1

I got lured in to buying a tv here because of the price..i think we all do. Nowhere did it say they were re-sellers of...

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1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

2014-04-01 Placed the order for a Samsung 70” LED TV. 04-17 Received the TV cracked on all four corners. Notified Steven...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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Buy Squad and Costco Latest Reviews

Recent published reviews
No votes

It has been a few years, but seeing all the reviews brought back BAD memories. Complaints to the BBB in NY and Oregon,...

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No votes

No complaint just a service announcement. Make the limit sign large enough to see. I had one more item than I was...

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1.2

Bought tv as new but it wasn't new, the tv stand was defected couldn't be installed, tv came on box not the...

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2.4

bought 3 chickens at the Cary NC location today 10/27/20. When we were ready to eat, found the meat between the legs...

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Buy Squad and Costco Products and Services

Most reviewed product and services
  • Buy Squad Shipping Service (9 reviews)
  • Costco Cashier (91 reviews)
  • Costco Manager (84 reviews)
  • Costco Delivery Service (45 reviews)