PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Buy Squad and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Buy Squad
Costco

Buy Squad and Costco Overview

Total reviews
94
1487
Company responses
0
0
Issues resolved
2
10

Buy Squad and Costco Consumer Ratings

Rank
390 out of 1791 in Appliances and Electronics category
30 out of 332 in Supermarkets and Malls category
Customer service
236 in category
37 in category
Website
233 in category
23 in category
Product or Service Quality
337 in category
23 in category
Price Affordability
227 in category
24 in category

Buy Squad and Costco Rating Details

Customer service
1.4 (43 reviews)
2 (469 reviews)
Reviewer's quote

I tried calling their customer service line on multiple occasions and that just made matters worse because nobody ever answered the phone. On two occasions, during their business hours, I sat on hold for so long (30 minutes) that the system hung up on me. I also read reviews in which others had...

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...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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Website
2.1 (37 reviews)
2.8 (381 reviews)
Reviewer's quote

...There website suckers you to ordering hard to find items, then they tell you that the item you chose is not available and try to sell you with something that you did not order. Very poor practice. There customer sales representative dumps all responsibility onto the website managers...

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I need to order a item and I need to use my Costco Cash card in it as an allowed me to do that on the website I need to do that because costco doesnt have the item in the store..

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Product or Service Quality
1.3 (34 reviews)
2.7 (370 reviews)
Reviewer's quote

I called customer service as soon as I noticed the issues and because it was Saturday the office was closed and there was no way to leave a message so I sent an email stating the problem. On Monday, late afternoon I called and talked to someone named Mark who requested me to send pictures of the...

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I ordered on line with Costco order has not been shipped and the wait for customer service is over 2 hours. They have no online chat room. This service for online orders is horrible...

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Price Affordability
2.5 (31 reviews)
3.2 (360 reviews)
Reviewer's quote

...I found Buy Squad through Google shopping and it seemed to have the lowest price and good reviews on the site. I bought a top of the line Samsung TV. 2 weeks later, they did not send any confirmation...

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...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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Buy Squad and Costco Pros and Cons

Pros
  • Price
  • Looked like new tv at good price
  • Shipping
  • Price
  • This is the only time i have been disappointed
  • Great price
Cons
  • Poor customer service
  • Switch and bait
  • Misrepresentation and surprise charges
  • Horrible customer service
  • Costco service
  • Cashier

Buy Squad and Costco Most Positive Reviews

Top rated reviews
5

I bought that TV from buy squad at a very attractive price that was even better than Costco's price, there was one issue...

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5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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5

I was very nervous buying from them based on the reviews. The item I wanted was in stock and shipped within a couple...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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Buy Squad and Costco Most Critical Reviews

Lowest rated reviews
1

I got lured in to buying a tv here because of the price..i think we all do. Nowhere did it say they were re-sellers of...

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1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

2014-04-01 Placed the order for a Samsung 70” LED TV. 04-17 Received the TV cracked on all four corners. Notified Steven...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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Buy Squad and Costco Latest Reviews

Recent published reviews
No votes

It has been a few years, but seeing all the reviews brought back BAD memories. Complaints to the BBB in NY and Oregon,...

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2.2

I ordered on line with Costco order has not been shipped and the wait for customer service is over 2 hours. They have...

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1.2

Bought tv as new but it wasn't new, the tv stand was defected couldn't be installed, tv came on box not the...

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No votes

My name is Michael mcclain my address 668dalton ed marietta sc.29661.the card my have been in my wife's name melanie...

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Buy Squad and Costco Products and Services

Most reviewed product and services
  • Buy Squad Shipping Service (9 reviews)
  • Buy Squad Customer Care (4 reviews)
  • Costco Customer Care (163 reviews)
  • Costco Cashier (90 reviews)
  • Costco Manager (83 reviews)