PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Burlington Coat Factory and Ross Dress For Less as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Burlington Coat Factory
Ross Dress For Less

Burlington Coat Factory and Ross Dress For Less Overview

Total reviews
195
800
Company responses
0
0
Issues resolved
2
10

Ross Dress For Less was first mentioned on PissedConsumer on May 10, 2011 and since then this brand received 800 reviews. It is 605 reviews more than Burlington Coat Factory received since Apr 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Burlington Coat Factory customer support team and Ross Dress For Less customer service.

Burlington Coat Factory and Ross Dress For Less Consumer Ratings

Rank
344 out of 2301 in Footwear and Clothing category
205 out of 2301 in Footwear and Clothing category
Customer service
320 in category
294 in category
Staff
279 in category
323 in category
Price Affordability
271 in category
135 in category

According to consumer ratings and reviews, Ross Dress For Less ranks 139 points higher in the Footwear and Clothing category than Burlington Coat Factory. People gave Burlington Coat Factory 1.4 stars for Customer service criterion in Footwear and Clothing category and it is 641 points higher than the worst rated brand in this category. At the same time, Ross Dress For Less was rated 1.4 stars for Customer service criterion in this category and it is 667 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Burlington Coat Factory has a higher rating than Ross Dress For Less. Regarding Price Affordability criterion, consumers gave Burlington Coat Factory 2.8 stars and it is 72% greater than other in category. Ross Dress For Less however was rated 3.5 stars and it is 86% greater than other in category.

Burlington Coat Factory and Ross Dress For Less Rating Details

Customer service
1.4 (76 reviews)
1.4 (371 reviews)
Reviewer's quote

I contacted customer service and was told it was showing as 'delivered'. I work from home, if any packages arrive, I am the first to get them - hence, why I know no packages were delivered. I told her that, and she told me to call my local police department and file a complaint, because obviously...

Danielle A

...Customer service was nothing less than garbage..

PissedConsumer1738837
Staff
1.6 (67 reviews)
1.5 (358 reviews)
Reviewer's quote

...One time I asked for help, staff grunted and pointed without looking at me. Another time I walked up to two employees that were gossiping and asked for help, They refused to acknowledge I was there and continued their conversation. Both times the staff was black (I'm white)...

PissedConsumer1677480

...The first one i went to had friendly staff willing to help. But didnt find what i was looking for...

Gordy
Price Affordability
2.8 (62 reviews)
3.5 (310 reviews)
Reviewer's quote

...He went and got the 'manager' who took the two items to 'find' a price. She came back after about fifteen minutes and had one handwritten note with prices on one of the coat hangars. She said the coat was $16...

Dianna B

The cashier used a price and description from the computer. As I was completing my purchase with my card, another associate brought another shoe with what was explained as the more appropriate tag to use in case I needed to return them. The manager corrected the transaction by returning the shoes...

Tony

Burlington Coat Factory and Ross Dress For Less Pros and Cons

Pros
  • Good prices
  • Prices
  • Great quality coats
  • Affordable prices
  • Always find something i like when i go
  • Low prices
Cons
  • Horrible customer service
  • Managment unwilling to solve problems
  • Rude staff
  • Poor customer service
  • Unprofessionalism of management and hiring staff
  • Service

Burlington Coat Factory and Ross Dress For Less Most Positive Reviews

Top rated reviews
5

I was in the horse heads burlingtion there is this girl I think her name is Nancy and she really smells like cat ***

5

Absolutely a horrible experience. The General Manager Reiginald refused to cooperate with my wife in helping her open...

Burlington Coat Factory and Ross Dress For Less Most Critical Reviews

Lowest rated reviews
1

DO NOT, under any conditions, try to buy an electronic gift card from Burlington Coat Factory. I ordered an eGift card o...

1

Work their along time and CEO makes all the money while the workers can pay their bills with no raise. And no hour for...

Burlington Coat Factory and Ross Dress For Less Latest Reviews

Recent published reviews
1

Burlington Coat Factory-Not only singlesmy Gf and I out but accuses my GF and I of being thieves..Manager Riddells made...

Read all 195 reviews

I needed a new purse and boots cause my dog hide 1 of my boots and rips my purse off me! So I went to the 1 in...

Read all 800 reviews

Burlington Coat Factory and Ross Dress For Less Products and Services

Most reviewed product and services
  • Burlington Coat Factory Customer Care (41 reviews)
  • Burlington Coat Factory Manager (22 reviews)
  • Burlington Coat Factory Cashier (15 reviews)
  • Ross Dress For Less Customer Care (183 reviews)
  • Ross Dress For Less Manager (160 reviews)
  • Ross Dress For Less Cashier (71 reviews)