PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Marshalls and Burlington Coat Factory as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Marshalls
Burlington Coat Factory

Marshalls and Burlington Coat Factory Overview

Total reviews
226
216
Company responses
0
0
Issues resolved
0
2

Marshalls and Burlington Coat Factory Consumer Ratings

Rank
248 out of 2055 in Footwear and Clothing category
357 out of 2055 in Footwear and Clothing category
Customer service
276 in category
367 in category
Product or Service Quality
212 in category
312 in category
Exchange, Refund and Cancellation Policy
149 in category
241 in category
Discounts and Special Offers
212 in category
273 in category

Marshalls and Burlington Coat Factory Rating Details

Customer service
1.6 (84 reviews)
1.4 (80 reviews)
Reviewer's quote

...I give the customer service a zero rating..

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I contacted customer service and was told it was showing as 'delivered'. I work from home, if any packages arrive, I am the first to get them - hence, why I know no packages were delivered. I told her that, and she told me to call my local police department and file a complaint, because obviously...

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Product or Service Quality
2.3 (64 reviews)
1.9 (61 reviews)
Reviewer's quote

...The guy have no customer service skills and made me felt like a thief. He was rude and unfriendly. I have never felt more embarrassed...

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...as I was explaining the fact perfume doesn't smell like this, it's not that I changed my mind - the item purchased was rank and should be taken back as product is unusable!! I was never heard by any employee and the manager Judy SHOULD LOSE HER JOB for her abuse of policy and total disregard for customer satisfaction. I have never been so unhappy with any...

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Exchange, Refund and Cancellation Policy
2.1 (64 reviews)
1.7 (64 reviews)
Reviewer's quote

...Instead of sending my order back to me they said the only thing that could be done was a refund. I wanted the items I had bought, not a refund. Nonetheless, the customer service was good..

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...store i purchased items from because of the 30day return policy. I showd receipt only been 20 days and manager refused tp honor it sayong most people bring in a returns sooner. Most people also have two jobs and a little one to pick up...

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Discounts and Special Offers
2.6 (64 reviews)
2.3 (54 reviews)
Reviewer's quote

A lady in Porterville Ca. Recently won your $500.00 survey prize and her daughter is an assistant manager? How is that honesty and Integrity as you claim on your website?

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...I know I am not so special and unique that this is only happening to me. BurlingtonCoatFactory. com obviously doesn't care about the satisfaction of their customers...

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Marshalls and Burlington Coat Factory Pros and Cons

Pros
  • Need more responsible employee
  • Variety of goods
  • Reasonable prices
  • Good prices
  • Prices
  • Great merchandise
Cons
  • Really poor customer service
  • Poor customer service
  • Awful experience
  • Horrible customer service
  • Managment unwilling to solve problems
  • Rude staff

Marshalls and Burlington Coat Factory Most Positive Reviews

Top rated reviews
5

I will make this complaint short and brief .. first off I always shop with marshalls and love the store. but I have an...

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5

I was in the horse heads burlingtion there is this girl I think her name is Nancy and she really smells like cat ***

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5

I was Christmas shopping at the Marshalls in Miami Beach 723 Lincoln Lane North there was about 10 Bluetooth speaker...

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5

Good job site on Greenspoint Drive when I call and tell my manager about his employee he really did not care and when I...

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Marshalls and Burlington Coat Factory Most Critical Reviews

Lowest rated reviews
1

I was waiting in line to pay and open a CC . Cashier pick up her phone never say hi to me or offer to open an acc. I hav...

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1

DO NOT, under any conditions, try to buy an electronic gift card from Burlington Coat Factory. I ordered an eGift card o...

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1

Ozone park store has to be the worst ever will never return,they lie about free reward card saying it's not a credit...

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1

I placed order online last August 2,2015.I only received an email last August 25, 2015 that my order is not anymore avai...

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Marshalls and Burlington Coat Factory Latest Reviews

Recent published reviews
No votes

Need hiring info about a new Marshalls store opening in Shallotte, NC 28470

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1

On Sunday August 2nd I purchased several items one of which was a perfume. Upon returning home and opening perfume the...

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No votes

Yesterday I was denied access to your Susanville/Marshall’s store for the second time. I am a senior citizen with...

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No votes

I need to reset the log in for ADP Mobile to retrieve my paycheck stubs

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Marshalls and Burlington Coat Factory Products and Services

Most reviewed product and services
  • Marshalls Customer Care (31 reviews)
  • Marshalls Manager (27 reviews)
  • Marshalls Cashier (10 reviews)
  • Burlington Coat Factory Customer Care (45 reviews)
  • Burlington Coat Factory Manager (23 reviews)
  • Burlington Coat Factory Cashier (16 reviews)