PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Marshalls and Burlington Coat Factory as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Marshalls
Burlington Coat Factory

Marshalls and Burlington Coat Factory Overview

Total reviews
152
178
Company responses
0
0
Issues resolved
0
2

Burlington Coat Factory was first mentioned on PissedConsumer on Apr 26, 2008 and since then this brand received 178 reviews. It is 26 reviews more than Marshalls received since Jun 26, 2008.

Marshalls and Burlington Coat Factory Consumer Ratings

Rank
174 out of 2463 in Footwear and Clothing category
279 out of 2463 in Footwear and Clothing category
Customer service
254 in category
307 in category
Staff
253 in category
254 in category
Product or Service Quality
147 in category
259 in category

According to consumer ratings and reviews, Marshalls ranks 105 points higher in the Footwear and Clothing category than Burlington Coat Factory. People gave Marshalls 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 659 points higher than the worst rated brand in this category. At the same time, Burlington Coat Factory was rated 1.4 stars for Customer service criterion in this category and it is 606 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Burlington Coat Factory has a higher rating than Burlington Coat Factory. Regarding Product or Service Quality criterion, consumers gave Marshalls 2.4 stars and it is 84% greater than other in category. Burlington Coat Factory however was rated 2 stars and it is 72% greater than other in category.

Marshalls and Burlington Coat Factory Rating Details

Customer service
1.5 (54 reviews)
1.4 (69 reviews)
Reviewer's quote

...Is this how Marshall staff treat the customers? I actually left Marshalls as part time for similar reason, a co-staff was mean and rude. If this happens to me who has rendered service and at the same time a customer. How much more rudeness and insulting could others experience? Oh my goodness!..

Corazon C

...and when I asked information for complaint she call store manager, and she came in 5 minutes, and listened to all my concerns with patience and share the customer service number ant so on. I also confirmed them for uploading this video after I let them know about my story and after they review the video. The Cerritos branch need to rebuild, there are several reasons i can talk about this store which...

vandad
Staff
1.6 (53 reviews)
1.6 (61 reviews)
Reviewer's quote

...The staff had no problem embarrassing me and offered no solution other than to spend my gas and time going to another store. I WILL NOT shop at Marshalls again due to this ridiculous treatment. Homegoods and T...

Rikki S

...One time I asked for help, staff grunted and pointed without looking at me. Another time I walked up to two employees that were gossiping and asked for help, They refused to acknowledge I was there and continued their conversation. Both times the staff was black (I'm white)...

PissedConsumer1677480
Product or Service Quality
2.4 (47 reviews)
2 (54 reviews)
Reviewer's quote

I was charged $29.99 for something I did not buy today. But like an idiot I didn't check my receipt before I left the store. I was charged for Item #: ACCSSRS/LUGG 088675459. I have no idea what this is but I did not purchase it.I was at the East River Plaza and Cashier #1 took care of me at...

Carmen G

...They told me to take pics and email online customer service. After 6 days and lots of Super glue to try and make it some what decent, it was for a XMAS present Burlington. They contacted me and offered 10% just like the store...

PissedConsumer1440177

Marshalls and Burlington Coat Factory Pros and Cons

Pros
  • Reasonable prices
  • Need more responsible employee
  • Variety of goods
  • Good prices
  • Prices
  • Great merchandise
Cons
  • Really poor customer service
  • Poor customer service
  • I was disrespected by manager twice
  • Horrible customer service
  • Managment unwilling to solve problems
  • Bad online service

Marshalls and Burlington Coat Factory Most Positive Reviews

Top rated reviews
5

I will make this complaint short and brief .. first off I always shop with marshalls and love the store. but I have an...

5

I was in the horse heads burlingtion there is this girl I think her name is Nancy and she really smells like cat ***

Marshalls and Burlington Coat Factory Most Critical Reviews

Lowest rated reviews
1

Ozone park store has to be the worst ever will never return,they lie about free reward card saying it's not a credit...

1

DO NOT, under any conditions, try to buy an electronic gift card from Burlington Coat Factory. I ordered an eGift card o...

Marshalls and Burlington Coat Factory Latest Reviews

Recent published reviews
3.3

I had a layaway that is due today. I went to pick it up as soon as the store opened and it was returned already....

Read all 152 reviews

I went to another store a few days later, Wayne, NJ wow, such a difference. Went to store, cashiers knew how to use...

Read all 178 reviews

Marshalls and Burlington Coat Factory Products and Services

Most reviewed product and services
  • Marshalls Customer Care (24 reviews)
  • Marshalls Manager (18 reviews)
  • Marshalls Sales Manager (7 reviews)
  • Burlington Coat Factory Customer Care (37 reviews)
  • Burlington Coat Factory Manager (21 reviews)
  • Burlington Coat Factory Cashier (14 reviews)