PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Willis Orchard Company and Burgess Seed And Plant Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Willis Orchard Company
Burgess Seed And Plant Company

Willis Orchard Company and Burgess Seed And Plant Company Overview

Total reviews
48
342
Company responses
0
0
Issues resolved
1
0

Willis Orchard Company and Burgess Seed And Plant Company Consumer Ratings

Rank
51 out of 537 in Landscaping and Gardening category
86 out of 537 in Landscaping and Gardening category
Customer service
44 in category
77 in category
Diversity of Products or Services
32 in category
64 in category
Turnaround Time
21 in category
54 in category
Product or Service Quality
56 in category
71 in category

Willis Orchard Company and Burgess Seed And Plant Company Rating Details

Customer service
2.1 (11 reviews)
1.3 (145 reviews)
Reviewer's quote

case in point: while researching, I went ahead and called customer service to see what “ Instant Orchard” refers to. I was told that this term means more mature trees that fruit within first year— thus the higher costs. I placed an order for the most expensive offered— $99 for the tree plus $15...

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...And was told that Customer Service has ZERO authority to authorise replacement items. Their ability is literally to "bla bla bla" over the phone in hopes you will simply give up and hang up the phone. AVOID THIS COMPANY AT ALL COST..

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Diversity of Products or Services
3.2 (10 reviews)
2.3 (101 reviews)
Reviewer's quote

I ordered a Stella compact Cherry Tree in 2018. The tree arrived looking okay. I planted it following their instructions. The tree did not thrive and lost its leaves one by one. By then, it was fall and I thought it was just getting ready for winter. The following spring 2019, it sprouted a handful...

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WARNING: Do Not Buy plants or products from this company unless you want to jump through hoops from a Call Center when your order is messed up. Burgess Seed charged my credit card for a full order but only sent me half the plants I ordered. I ordered 24 Sub-Zero Hardy Canadian Hemlock but Burgess...

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Turnaround Time
2.7 (9 reviews)
1.4 (121 reviews)
Reviewer's quote

I spoke with Carrie, she was very rude told me that this was their busy time that she would get them out. I ordered trees the same day from another company and received better-looking trees more than a week earlier. It's not that bad things happen I get that they do, it's how a company deals with...

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# (210) 280- 09 79 I order some bushes from you and by the time I got them only 4 survived, I paid $45 or $43 I have been trying to contact you for over a month but your customer service # sounds busy all the time. Please call and let me know what to do, last time I called your phone was working...

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Product or Service Quality
1.8 (9 reviews)
1.3 (119 reviews)
Reviewer's quote

...We live in Idaho, and when speaking with customer service we were treated very kindly. Our plants will be replaced, without shipping costs if we return the dead plants. That is only fair so that they know that indeed the plants did not survive...

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...Maybe I was too quick to judge the service from Burgess. But their reputation had preceded them as not very reliable with their plants and service. But I will say that we have been very happy with their plants and maybe I was wrong about the planting date for our zone...

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Willis Orchard Company and Burgess Seed And Plant Company Pros and Cons

Pros
  • Web-site and selection
  • Quick delivery
  • Variety of interesting trees
  • N a
  • Every order i have placed with them has arrived complete
  • Variety
Cons
  • Quality of products that are mailed
  • Product or customer service
  • Falsely advertised
  • Customer service
  • Dead plants no refund
  • Bad to do business with

Willis Orchard Company and Burgess Seed And Plant Company Most Positive Reviews

Top rated reviews
4.9

Bareroot plants always have a chance of not surviving. We live in Idaho, and when speaking with customer service we...

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5

i have ordered from this company for 4 garden seasons. everything i have ordered and planted have grown and done extreme...

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4.8

I ordered a Stella compact Cherry Tree in 2018. The tree arrived looking okay. I planted it following their...

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5

We received own order today , So we are happy now.

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Willis Orchard Company and Burgess Seed And Plant Company Most Critical Reviews

Lowest rated reviews
1

Do not buy from this company! I ordered 4 2-3' purple Catalpa trees. They sent me 4 trees that had been much taller and...

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1

I placed two orders exceeding a few hundred dollars.
They sent me dead twigs. For instance any fruit tree was only a cou...

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1

Ordered three year Merlot grape plants. Two were dead on arrival, no good roots, two were mostly dead rerouting...

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1

I ordered 48 Canadian Hemlocks, paid extra to get the more mature plants. They arrived in the spring of 2013, a few...

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Willis Orchard Company and Burgess Seed And Plant Company Latest Reviews

Recent published reviews
No votes

I am not complaining.
I ordered four musky dine vines, three arrived with leaves, one without.
I planted all four, three l...

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1.8

My orders were not received in time to plant.
Your customer folks said my 1st order (ordered on 4/10/20) was set to go ou...

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1.7

When you read a description of a tree that makes it sound as if I you spend more money, you’ll get faster producing frui...

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2

made purchases, cant get anyone on phone, no email, no tracking number for paid for products

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Willis Orchard Company and Burgess Seed And Plant Company Products and Services

Most reviewed product and services
  • Willis Orchard Company Tree (23 reviews)
  • Willis Orchard Company Grapevine Plant (3 reviews)
  • Willis Orchard Company Catalpa Tree (1 review)
  • Burgess Seed And Plant Company Plant (106 reviews)
  • Burgess Seed And Plant Company Shipping Service (42 reviews)
  • Burgess Seed And Plant Company Tree (23 reviews)