PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Burgess Seed And Plant Company and House of Wesley as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Burgess Seed And Plant Company
House of Wesley

Burgess Seed And Plant Company and House of Wesley Overview

Total reviews
268
26
Company responses
0
0
Issues resolved
0
0

Burgess Seed And Plant Company was first mentioned on PissedConsumer on Apr 11, 2008 and since then this brand received 268 reviews. It is 242 reviews more than House of Wesley received since May 9, 2012.

Burgess Seed And Plant Company and House of Wesley Consumer Ratings

Rank
84 out of 791 in Landscaping and Gardening category
105 out of 791 in Landscaping and Gardening category
Customer service
70 in category
61 in category
Turnaround Time
53 in category
63 in category
Product or Service Quality
74 in category
59 in category

According to consumer ratings and reviews, Burgess Seed And Plant Company ranks 21 points higher in the Landscaping and Gardening category than House of Wesley. People gave Burgess Seed And Plant Company 1.3 stars for Customer service criterion in Landscaping and Gardening category and it is 112 points higher than the worst rated brand in this category. At the same time, House of Wesley was rated 1.4 stars for Customer service criterion in this category and it is 121 points higher than the worst rated brand in this category. If we look at Turnaround Time criterion, than we see that Burgess Seed And Plant Company has a higher rating than House of Wesley. Regarding Product or Service Quality criterion, consumers gave Burgess Seed And Plant Company 1.2 stars and it is 59% greater than other in category. House of Wesley however was rated 1.4 stars and it is 68% greater than other in category.

Burgess Seed And Plant Company and House of Wesley Rating Details

Customer service
1.3 (105 reviews)
1.4 (8 reviews)
Reviewer's quote

I complained on this site and wrote a letter to Burgess customer service. I received a replacement and although it was partially damaged again in shipping, I decided to try save this tree by using a grafting technique to mend its ‘broken body’. Grateful for the variety Burgess Seed and Plant...

PissedConsumer1699867

They do NOT have a customer service phone number that anyone will answer. They only deal with you via email and they just keep restating their same claim even when presented with the evidence of what they actually told me in writing the year prior. They claim that their customer service director...

Ray P
Turnaround Time
1.3 (89 reviews)
1 (10 reviews)
Reviewer's quote

I ordered - I planted same day - watered - 58 out 60 trees died - hangs up on phone regular - money back guarantee was a voucher for more plants - hang ups on phone - having to explain over & over & over again - they have no way to check status on orders, very little help on phone, they don't know...

Keith N

...I'll end up getting my money back at tax time. This company isn't registered with the BBB! Even if they were, their rating would be abhorrent. SAVE YOUR MONEY! ..

PissedConsumer1018925
Product or Service Quality
1.2 (83 reviews)
1.4 (10 reviews)
Reviewer's quote

Three of the fruit trees never developed any leafs on them. I called and was told to return the shipping label with copy of my check and they would be replaced. I did exactly as instructed and after about two weeks received a letter laden with excuses and a different set of instructions on how to...

gerald s

Similar to all the other complaints.

Jan B

Burgess Seed And Plant Company and House of Wesley Pros and Cons

Pros
  • Every order i have placed with them has arrived complete
  • Variety
  • N a
  • Great website with pretty pictures
Cons
  • Customer service
  • Bad to do business with
  • Very poor quality plants
  • Product or the warranty
  • Poor telephone service
  • Poor quality

Burgess Seed And Plant Company and House of Wesley Most Positive Reviews

Top rated reviews
5

i have ordered from this company for 4 garden seasons. everything i have ordered and planted have grown and done extreme...

3.1

I ordered $75.00 worth of plants. They arrived in April and were black and brittle. I called and told them that the ship...

Burgess Seed And Plant Company and House of Wesley Most Critical Reviews

Lowest rated reviews
1

I placed two orders exceeding a few hundred dollars.
They sent me dead twigs. For instance any fruit tree was only a cou...

1

My wife order flowers and 2 trees from the House of Wesley on 4/12/2015. She never heard from them about the order so...

Burgess Seed And Plant Company and House of Wesley Latest Reviews

Recent published reviews
2.4

EVERYTHING YOU ORDER TAKES A LONG TIME TO GET AND IF I ORDER TREES I USUALLY GET STICKS THAT ARE DRIED OUT

Read all 268 reviews
2.2

They lied about my order. They shipped dead plants that they claimed were JUST DORMANT. They refused to replace my full...

Read all 26 reviews

Burgess Seed And Plant Company and House of Wesley Products and Services

Most reviewed product and services
  • Burgess Seed And Plant Company Plant (101 reviews)
  • Burgess Seed And Plant Company Shipping Service (37 reviews)
  • Burgess Seed And Plant Company Tree (23 reviews)
  • House Of Wesley Plant (7 reviews)
  • House Of Wesley Shipping Service (4 reviews)
  • House Of Wesley Rose Plant (1 review)