PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Burgess Seed And Plant Company and Gardeners Collection as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Burgess Seed And Plant Company
Gardeners Collection

Burgess Seed And Plant Company and Gardeners Collection Overview

Total reviews
404
148
Company responses
0
0
Issues resolved
0
1

Burgess Seed And Plant Company and Gardeners Collection Consumer Ratings

Rank
86 out of 532 in Landscaping and Gardening category
114 out of 532 in Landscaping and Gardening category
Customer service
75 in category
81 in category
Product or Service Quality
77 in category
83 in category
Turnaround Time
54 in category
61 in category
Website
61 in category
85 in category

Burgess Seed And Plant Company and Gardeners Collection Rating Details

Customer service
1.3 (166 reviews)
1.2 (37 reviews)
Reviewer's quote

Unfortunately, this COVID-19 thing has made business rough, but what stands out is companies that have very poor customer service and either ignore or fail to respond to customers. Yours is not the only one, but when this is over, the ones that make an effort to provide and improve customer...

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...One is still living and growing! Surprise, surprise! Contacted customer service and was sent 4 more but they all also died. And now I cannot contact them at all. But I need to know what species it is to be able to find out if the one living is self pollinating...

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Product or Service Quality
1.3 (144 reviews)
1.1 (36 reviews)
Reviewer's quote

This company misrepresents their product. You will NOT get anything that resembles the plants shown. You'll get little dead sticks or worse...

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...Called the customer service number it was disconnected. Went to the web site and it is no longer available. If there was a way to get my money back is would...

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Turnaround Time
1.3 (143 reviews)
1.3 (30 reviews)
Reviewer's quote

...I cannot reach the company to cancel the rest of my order and the planting time for this section of the country is way past, meaning nothing would grow even if I receive it now. Very unhappy, they have ruined our garden plans for this year. Never again!!!..

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They could have been totally wrong, but I'll never know because they were just dried out twigs wrapped in newspaper that looked like maybe at one time had been damp. No soil around the roots; no growth showing, nothing. I planted them alongside the blueberries and watered them every day along with...

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Website
2.1 (132 reviews)
1.8 (30 reviews)
Reviewer's quote

...Now I call the number listed on website. First lady was very polite but was powereless to help me. Get transferred to her supervisor...

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...The website is extremely unhelpful. There is absolutely no way to contact a person without signing up for a service I don't need or want. This is poor customer service at its worst!..

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Burgess Seed And Plant Company and Gardeners Collection Pros and Cons

Pros
  • N a
  • Catalog selection
  • Every order i have placed with them has arrived complete
  • So far
  • Good quality
Cons
  • Customer service
  • Do not deliver
  • Shipping speed or customer service
  • I did not get what i paid for
  • Terrible customer service
  • Replacements also dead and wrong

Burgess Seed And Plant Company and Gardeners Collection Most Positive Reviews

Top rated reviews
5

i have ordered from this company for 4 garden seasons. everything i have ordered and planted have grown and done extreme...

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5

I ordered from them over ten years ago some Giant Tree Tomato's they did great will order from them again. I like their...

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5

We received own order today , So we are happy now.

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5

First the replacement plants you shipped was a joke! How in the world could you expect tomato plants packed on top of ea...

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Burgess Seed And Plant Company and Gardeners Collection Most Critical Reviews

Lowest rated reviews
1

I placed two orders exceeding a few hundred dollars.
They sent me dead twigs. For instance any fruit tree was only a cou...

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1

My order was placed on feb,25 2015. It arrived dead. After numerous attempts to call them, they did answer and instead...

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1

I ordered 48 Canadian Hemlocks, paid extra to get the more mature plants. They arrived in the spring of 2013, a few...

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1

Placed my order in March 2014. Did not receive anything as of May 2015. But they surely took my money.
I have been call...

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Burgess Seed And Plant Company and Gardeners Collection Latest Reviews

Recent published reviews
1

LET THE BUYER BEWARE...On 4/15/20, I ordered 4 plants including shipping for $43.95 (order number 1288536) from Burgess...

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No votes

Ordered hummingbird vines in April. they withdrew the money the day of the order. The order confirmation states they...

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1

I HAVE CALLED MANY TIMES ALWAYS BUSY SIGNAL OR ELSE A RECORDING STATING'THE OFFICE IS CLOSED' AND IT IS STILL DURING...

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1

I was disappointed in my purchase and will never purchase again. Cherry trees receive 3 dead sticks with no...

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Burgess Seed And Plant Company and Gardeners Collection Products and Services

Most reviewed product and services
  • Burgess Seed And Plant Company Plant (115 reviews)
  • Burgess Seed And Plant Company Shipping Service (47 reviews)
  • Burgess Seed And Plant Company Tree (22 reviews)
  • Gardeners Collection Plant (36 reviews)
  • Gardeners Collection Tree (14 reviews)
  • Gardeners Collection Shipping Service (9 reviews)